Trusted Agent profile · Southend-On-Sea
★★★★★
1,022 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.7 out of 5 across 1,022 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
1/5
TrustpilotNot worth one star
Really bad personal experience to deal with them so far, service charge increased without being based on a previous budget. They have been at the site only 4/5 months. For a service company, they’re are currently providing a very low level of service.Very quick at involving their solicitors to keep their good reviews up though, unlike acting for cleaning my windows; two trimesters gone and I am still waiting for them to be cleaned.
5/5
TrustpilotLouise Tunstall was so quick and…
Louise Tunstall was so quick and efficient at dealing with the Land Registry requirements - brilliant service!
Hi Rebecca,Thank you for the 5* review! We'll certainly pass your great feedback on to Louise.Kind regards,James
5/5
TrustpilotI needed support from Gateway to…
I needed support from Gateway to provide relevant documents involved in my house sale. For some reason they were not reaching my solicitor. After a very quick call to Lindsay in the Legal team, i had the relevant documents sent to me and had a 4-week outstanding matter closed within minutes. very good service and very helpful throughout, easy! thank you Lindsay!
1/5
TrustpilotAwful company
Awful company. Don't actually answer any queries. Just give Vague fluff. Ask residents to monitor what needs to be done as they're too lazy to get there and see for themselves. Disregard H&S issues as they only have one H&S member who visits once a year and isn't due for 6m. Charge exorbitant prices with no explanation for actually doing nothing. I would happily see them fold
Hello Joanna,We are sorry to hear that you are dissatisfied with our service.Kindly confirm your identity by emailing reviews@gatewayplc.co.uk and include your Gateway reference. The Property Management Team can then reach out to discuss your concerns further.Kind regards,James
5/5
TrustpilotLouise Tunstall was extremley helpful…
Louise Tunstall was extremley helpful in regards to the leasehold property.
Hi Val,Thank you very much for your positive feedback. It's great to hear that you had such a great customer experience with us, and Louise in particular.We will certainly pass on your kind comments!Kind regards,James
5/5
TrustpilotJackie was very helpful and has sent me…
Jackie was very helpful and has sent me all the information I need really quickly
Hi Debbie,Thank you for the 5* review! It is greatly appreciated.Kind regards,James
5/5
TrustpilotFantastic service
Sam at bluenote apartments is always so helpful, professional, and friendly. He goes above and beyond to assist residents and genuinely cares about making things run smoothly. Excellent service every time- a real credit to the building.
1/5
TrustpilotJoke of a company
Wouldn't even give one star if that was an option!They took over managing our estate randomly and without warning in January, and tripled the cost of the estimate we were provided with when we bought our house. Now, I understand prices increase, cost of services increase etc, but to triple the price without any justification is ridiculous.We've informed them multiple times that there is nothing on our estate to maintain - no foliage, no greenery, not even a communal patch of grass! So I'd really love to know what has caused this monumental increase in price.They have also written back to emails with conflicting information, for example, telling us we're due to 20 visits a year, then six visits, then 16... all costing the same...it honestly feels like a scam.They refuse to provide any evidence of the quote received from the contractor and have even told us that no-one has actually visited site! Would be a lot better, easier, and cost effective to do it ourselves and there's really NOTHING to do. How do we get rid of this awful company?
5/5
TrustpilotJust had interaction with Purdey from…
Just had interaction with Purdey from Gateway via email.Very satisfied with the outcome.Keep up the good work
5/5
TrustpilotThanks To Annika who has sorted some…
Thanks To Annika who has sorted some repairs for us on replacing some wooden slats that had come away and arranged for these to be done quickly for us and are now repaired
5/5
TrustpilotLouise at gateway
Louise at Gateway was helpful, responsive and friendly during our transaction.
Hi Alexander,Thank you very much for your review.It's great to hear that you had such a great customer experience with us, and Louise in particular.We will certainly pass on your positive feedback!Kind regards,James
5/5
TrustpilotDavid White was extremely helpful and…
David White was extremely helpful and efficient in his response in providing the requested information and documentation.
1/5
TrustpilotWe’re not happy
We’re not happy. Over seven years, the cost of the service charge has risen every year, In just the last five years it has risen by 46%, and every single year there is a ‘correction’ that raises it more (it’s never been cheaper than they forecast). Meanwhile the service is not good. They are rarely here and when they are, they mostly just do easy things that don’t help (e.g. mowing down beautiful wildflowers instead of managing an overgrowing tree line that overshadows and threatens to damage properties).We could do it better ourselves - how do you get rid of these people?
5/5
TrustpilotGeorgia
Georgia was able to support me with my request regarding our invoice. Thank you
1/5
TrustpilotWe too have been lumbered with this…
We too have been lumbered with this company which seems to good at demanding money and not much else.Recently we have been sent an invoice for an extra payment on top of last years ridiculous charge. Seem to be paying for their mistakes.As for managing the properties,grass cut around litter every now and then doesnt really constitute management.
Hello Graham,Thank you for your feedback. We are sorry that you feel this way about our service.In order for us to look into your concerns further, we will need more information from you. We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach out and discuss the issues you have raised.Kind regards,James
1/5
TrustpilotA 1 is being generous
A 1 is being generous. On behalf of Drayton Garden Village they have been an Absolute joke of a management company. Extortionate service charge without the service. It’s a shame we have to go to these lengths to get any kind of response from them. 1 and a half years counting for the doors not being fixed and nearly half a year for the car park gates. Hard to believe anyone honest works there
1/5
TrustpilotVery Good at Taking Money.
Unfortunately, we are currently lumbered with these guys as our development management company. The only thing they appear good at is demanding money and spending it on management fees. For the money we are required to pay the service is dreadful and its impossible to ever get any answers - let alone straight answers - to issues raised.
Hello Andy,Thank you for your feedback. We are sorry that you feel this about our service.So that we can look into this, we kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference, so that a member of the team can reach out directly to discuss your concerns further.Kind regards,James
1/5
TrustpilotAbsolutely horrible!!!!
Absolutely horrible!!!!! I am disgusted that I have to ask for assistance from that department. No urgency, no decent customer service and their automated AI agent is not helpful.
1/5
TrustpilotRipoff
Ripoff. Residential grounds maintenance. Squeezed the contractors affecting quality but mgmt costs increased by 19% in 1 year! Only 30% of costs are to deliver service, other are fees! No transparency. companies house shows £1mio profit on £6mio turnover, not ad eh!?
Good morning Andy,Thank you for your feedback. We are sorry to hear that you feel this way about our service.Whilst regular maintenance is a fundamental part of a Service Charge budget, there are many other factors to consider, including statutory Health & Safety and ROSPA inspections, compulsory Residents Management Company obligations, and professional fees.The cost of the grounds maintenance for your development is an agreed amount based on an agreed quotation and specification of works from the contractor.Should you have any further queries, we would encourage you to contact our Customer Services Department, who will be delighted to assist you. You can reach them by phone, on 01702 443 555, or by email, customerservices@gatewayplc.co.uk. Kind regards,James
1/5
TrustpilotExpensive and poor
Gateway manage our development, both the wider estate and the smaller parcels, so we get two invoices a year for over £400, and get very little for the money.
4/5
TrustpilotDavid White was Excellent at helping us…
David White was Excellent at helping us with a problem moving ,can't thank him enough.
Hi Jamie,Thank you for the positive feedback! It's greatly appreciated.Kind regards,James
5/5
TrustpilotThank you Louise
Louise Tunstall has been really helpful when coordinating the sale of our property. Very efficient at getting back to us.
Hello Samantha,Thank you very much for your 5 star review. It is greatly appreciated!Kind regards,James
5/5
TrustpilotSpoke to Mr Lee in the London office
Spoke to Mr Lee in the London office. He was very helpfull and resolved my issue quickly, without any fuss.
5/5
TrustpilotGateway Property Management interaction excellent…
I spoke with Purdey Cade at Gateway customer service desk. Very helpful person. She was polite and professional; listened to the issue at hand and provided the appropriate solution. It is customer facing personnel like Purdey that leave clients with an impression of the company and she is truly an asset for Gateway. She followed up within minutes of our call and provided me with what I needed. Brilliant customer service. Would have given her 6 stars if possible.
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