5/5
TrustpilotThank you Jackie
Thank you Jackie; helpful and super efficient as always. Very much appreciated :)
Trusted Agent profile · Southend-On-Sea
Quality Street Southend-On-Sea reviews
★★★★★
1,022 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.7 out of 5 across 1,022 reviews on two platforms, including 2 Google reviews rated 5.0.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service
I phoned up for some receipts to prove I had made some payments to a third party and the response was brilliant. The email came back with copies of the required receipts within minutes. Great service.
Agent replied · 15 June 2024
Hi HJB,Thank you for your 5-star review! It's great to hear your query was dealt with promptly and we will certainly relay your feedback to the team.Kind regards,James
5/5
TrustpilotI have found David White to be very…
I have found David White to be very friendly and efficient. A last minute request for a sales pack (which could of taken 5-10 working days) was dealt with within 2. This was very much appreciated due to the sale of my house being very near to exchange/completion. The management packs are expensive but Ive heard this is the "norm" for some management companies. One thing I would suggest, is to be able to make payment to them on-line or over the telephone. Not everyone has on-line banking facilities. However, all in all a very good service
5/5
TrustpilotGreat help
Claire Harold was great to deal with and very helpful
1/5
TrustpilotBest company ever if you want to pay…
Best company ever if you want to pay for non services.We have lived on this site Nightingale View, Basingstoke for nearly two years. New home from Bovis. Found that Gateway are a company who do not do due diligence before accepting a site contract. Example: The lights/lamp posts on one part of the estate were not connected by Bovis and one lamp post which is the only one in our Close which has electricity at the base but has never been operational since day one, that’s nearly two years ago and still nothing has been done. It’s incredible that this company has the audacity to try and pressure for late charges and interest but not prepared to do remedial work. I’m very much of the opinion that this Gateway company is nothing more than a grass/hedge cutting company. They have now employed a new car-parking patrol company for the estate with no say from the residents. Usurping their authority. Fortunately, I’ve opted out of this scheme as I don’t want to have anything to do with Gateway management. They seem to be acting as if they own the houses on the estate. Remember Gateway: You are here to provide a maintenance service and keep the estate clean. Nothing more!!!If you are reading this Gateway, please can you get the light/lamp working. I think you know who I am, as I’ve written to you so many times about it in the last two years.
1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANYGateway are a terrible managing agent. I live in a block managed by them.They buy leasehold management contracts from liquidated companies, hike up the fees and don't provide an evidence of expenditure or quotes to justify it. They then don't respond to any emails or phone calls.Take note that the majority of 5* reviews here are from people who only ever leave one review for Gateway, or they've used them for services other than property management.I repeat - DO NOT USE THIS COMPANYEdit: I originally left this review in October 2020. It is now June 2021 and I have still not received a single piece of evidence of expenditure or audited accounts. My review still stands. Avoid.
5/5
TrustpilotProfessional and very helpful
@Jackie Fenn was professional and very helpful. Provided prompt and excellent service. Thank you.
1/5
TrustpilotGateway Property Management continue to…
Gateway Property Management continue to charge residents on our estate for maintenance of land that has not been completed, or handed over in in compliance with the Section 106 agreement. They continue to assert their right to fees and charge late fees for mispayment. They make false promises and consistently pass the buck of responsibility to anyone else, or just ignore questions entirely. They charge more in Admin fees for our estate than the cost of maintaining our site. They are unresponsive and uncooperative with residents.
5/5
TrustpilotFirst class service
First class serviceI dealt with Louise Tunstall who responded to my urgent query in an efficient manner and was extremely helpful in the process. Thank you Louise, much appreciated.
1/5
TrustpilotThey just don't seem to care!
I could not recommend Gateway Property Management to a prospective client.Inadequate financial transparency, little regard for the views of residents.Don't live up to the statements on their website its all just corporate speak.
5/5
TrustpilotThanks Ellie Walton
Thanks Ellie WaltonExcellent super-fast dealing with my my house selling query
1/5
TrustpilotSimply put Gateway are a glorified debt…
Simply put Gateway are a glorified debt collection agency who do not take management of a development to actually do what is contracted. They will hide accounts, add services you don't agree to and ignore every single request that residents ask for. They behave like the old school loan sharks whereby you better pay or we will add fees and threaten your mortgage. They are the embodiment of the worst kind of shady company out to take you for all they can
3/5
Trustpilotyet still no update on when the y will…
yet still no update on when the y will be replacing the dead trees that are on the siteJames they have phoned and updated
Agent replied · 15 June 2024
Dear Gary,Thank you for your feedback. We are sorry to hear that you feel this way about our service. Your Senior Estates Manager will be reaching out to very shortly to discuss your concerns further.We hope this will clarify matters. Kind regards,James
5/5
TrustpilotMark and Paul
Mark and Paul, both really great workers, very polite and helpful, going the extra mile to help me with some or my rubbish and moving some bits out of the block.
Agent replied · 15 June 2024
Hi Alex,Thank you very much for your feedback.We are delighted to hear that you are so pleased with our facilities service, and Mark and Paul in particular.We will certainly pass on your kind comments!Kind regards,James
1/5
TrustpilotAwful customer service
Awful customer service. Any issues you are referred to the lease. Management charges always increasing way above inflation. A company solely interested in taking leasholders money and providing no service.Inspections do not pick up obvious issues with guttering on rainy days and the issue is left to the owners to raise despite an inspection occuring on a very rainy day.6 months after the road being adopted, they still have not arranged an EGM so they can resign as directors of the overarching company so allowing leaseholders to become directors. no doubt they know they will be removed as property managers once they cease being the sole director.If you're looking for a property management company, look elsewhere.
5/5
TrustpilotGood service
Phoebe has been very helpful and responded to my query in timely manner.
1/5
TrustpilotA very worrying company which needs to be investigated
Anyone who has Gateway property management ltd who manages their development I seriously recommend you check what you are being charged for. We had several charges they had absolutely no relevance to the running of the development and it took possible court action for them to refund the charges. In our experience they don’t share financial information as per the companies act for directors and didn’t update companies house information when they should of. Extremely poor customer service. there actions should be investigated by trading standards if not the authorities as they charge residents for actions they know will never take place which in my opinion is “taking money under false pretences”.
5/5
TrustpilotOUTSTANDING CUSTOMER SERVICE
Abigail was extremely helpful and understanding.
5/5
TrustpilotResponse in timely manner
Phoebe was prompt in her response and advice was helpful
4/5
TrustpilotJackie Fenn dealt with my query in a…
Jackie Fenn dealt with my query in a pleasant and efficient manner and came back the next day with a satisfactory resolution without me having to chase it up.
Agent replied · 15 June 2024
Good afternoon SW,Thank you for your feedback. It's great to hear that you had such a pleasant customer experience with us, and Jackie in particular.We will certainly relay your positive feedback to her.Kind regards,James
1/5
TrustpilotAbsolutely useless company
Absolutely useless company, 7 years of lies, overcharges and a terrible service.Avoid like the plague
Agent replied · 15 June 2024
Good afternoon,Thank you for your feedback. We are sorry to hear that you feel this way.As the managing agent for your development, we work very closely with our client, the Residents Management Company. Our client is aware of the maintenance items you have raised, and we hope for progress to be made with these matters shortly. We will also be writing to you to provide clarity on certain inaccuracies and inconsistencies in the feedback you have given, which will help you understand Gateway’s position on your development better and clear up any misinformation.In the meantime, if you have any other queries, we encourage you to contact our Customer Services Department, who will be delighted to assist you. You can reach them by phone, on 01702 443 555, or by email, customerservices@gatewayplc.co.uk.Kind regards,James
1/5
TrustpilotAvoid Gateway Property "Management"
Make sure you're prepared for Gateway's constant lies & reluctance to carry out any work which they're contractually obliged to do. Gateway seem to think that they can do the bare minimum & charge the earth for it through extortionate service charges. Gateway couldn't careless about resolving issues for their existing customers, their focus is solely on chasing new contracts, as you can see for yourself through the company's LinkedIn page. The ability to comment on any posts has been disabled, presumably this is to hide any negative feedback, which could be the difference between Gateway being awarded another lucrative contract or not. Having had the pleasure of dealing with Gateway for the past two years, I will never buy a leasehold property again.
5/5
TrustpilotGary & Gary from gateway
Gary & Gary from gateway sacrist apartment abbey Road maintenance 👌 👏 always smiling and very helpful had a messy problem on my landing these legends were on job the next day
Agent replied · 15 June 2024
Hi Nathan,Thank you very much for your kind review.It's great to hear that you are so pleased with our facilities service for your development, and the two Garys in particular!We will be delighted to pass on your comments to them.Kind regards,James
1/5
TrustpilotProperty Management Madness
Gateway have increased their fees by almost double since they took over our development in 2019 & they will continue to increase their charges there is nothing we can do! We pay them and yet they work for the Developer! They charge what they like when they like & offer no monthly payment plan for those struggling without extra charges! We wished we had never bought a new build home & have to deal with this firm. They failed to maintain & manage a sewage pumping station for 18 months their lack of care for the residents suffering was awful - there was no apology just a bill to pay them for something they clearly forgot to manage in their annual charges. Local authorities should stop the use of these firms & adopt the roads like they used to! People buying new homes have no clue what a nightmare this all is!
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