Trusted Agent profile · Southend-on-Sea · Essex
Verified
★★★★★
510 reviews across 2 platforms
134-136a London Road, Southend-on-Sea, Essex, SS1 1PQ
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Martin & Co's office in Southend-on-Sea, Essex, at 134-136a London Road, is rated 4.1 out of 5 across 510 reviews on two platforms, including 497 Google reviews rated 4.1.
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We specialise in house sales and residential lettings across Southend-on-Sea, Leigh, Westcliff, Shoebury and the suburbs, offering expert advice to landlords, tenants and property investors alike since 2001. Director, Tony Lindberg has a wealth of property experience and as a landlord himself has first-hand understanding of the industry. Along with his team at Martin & Co Southend, Tony is passionate about supporting his valued customers in fulfilling their property needs. The seaside town of Southend-on-Sea has gone through extensive regeneration in recent years, with a new airport terminal and train station being built, transforming travel and transport links to and from the town. Our friendly team at Martin & Co Southend has a reputation for providing a professional service across both residential lettings and property sales, where you're offered a dedicated point of contact and comprehensive communications at all times. Whether you are looking to buy or sell a property in or around Southend, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Southend get you on the move.
Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.
5/5
GoogleBeen well looked after by the company for a number of years now and from Laura who deals with the property lettings, to Lisa in the accounts, everyone has always been very helpful and quick to inform me if any problems arise with my property.
5/5
GoogleAs a tenant, I am happy with the services from Martin and Co. As a property manager, they are very responsive when I need to contact my landlord over any concerns. They also contact me via phone calls, text and email which suits me and my availability with work. They also carry out regular quarterly inspections at a time that suits me which is great so I can see my property manage face to face. When calling I’m rarely left on hold and being a first time tenant for over a year now I would recommend their services to others. :)
Thank you for giving your feedback after a year of being a valued tenant.
5/5
GoogleThe first time I rented via Martin & Co Southend, I only realised how crafty they were when I moved out and they done me in for £200 'cos I hadn't trimed back a hedge..!! I've now had no option but to rent through them for my recent property. They were very helpful indeed whilst applying for the property..but now that we're in they are a nightmare to get hold of. All I need is a simple plug socket that wasn't working when we moved in to be fixed and after leaving 3 voicemails and 2 emails I've heard nothing back and it's been 2 weeks! 😩 Edit: Well it seems I was premature in my recent judgement..the electrician came round soon after we were given the correct details for their repairs booking system, which we have had to use 2 more times since and so far we have had very quick responses. Have updated to 5 stars. P.s You probably couldn't find details of previous rental because I use my middle name on Google but the property was 117a St Helen's Rd and was in 2012 when I lived there
Hi Mr Etienne, I want to say thank you very much for updating your review after we took the time to get back to you and explain and listen to you. Service is always difficult to match expectation every time and we are really trying to give a good all round service. So once again THANK YOU.
4/5
GoogleUPDATED REVIEW: After my post six months ago regarding waiting in most of the day for a property inspection, I'm pleased to say that the procedure for this must have been addressed as I had a further inspection today, a time frame was given and stuck to and the inspection was over in less than 10 minutes. The only downside is that a message I had left a couple of weeks ago hadn't made its way to the property management, but I have spoken to someone face to face today so hopefully my query will be followed up. __________________________________________ ORIGINAL REVIEW: I'm a tenant at a property managed by Martin and Co. I have found them to be very unhelpful and unorganised. I have six monthly property inspections, one booked for today (at the time of posting, prior to the edit below) which was confirmed almost two weeks ago. I was given no timeframe for this. It is now gone 1pm and I have had to wait in with two children in the summer holidays with no idea when someone will be turning up. I waited until midday before calling to query the inspection time and was told I'd get a call back regarding this. An hour passed and I'd heard nothing so had to call again to be told the same thing. It has been almost 40 minutes since the second call and still no one has been able to give me an answer as to when the agent is coming. They seem to forget that although it is not my property, it is my home. *Edit - I did eventually receive a call back and the agent was there within half an hour after that call. I was told there were staffing problems, which happens and cannot be begrudged, however a call in the morning to say this and to give a rough estimate of time would still be helpful. Even as little as saying a "morning" or "afternoon" slot.
Thank you for your updated feedback.
5/5
GoogleThe first time I rented via Martin & Co Southend, I only realised how crafty they were when I moved out and they done me in for £200 'cos I hadn't trimed back a hedge..!! I've now had no option but to rent through them for my recent property. They were very helpful indeed whilst applying for the property..but now that we're in they are a nightmare to get hold of. All I need is a simple plug socket that wasn't working when we moved in to be fixed and after leaving 3 voicemails and 2 emails I've heard nothing back and it's been 2 weeks! 😩 Edit: Well it seems I was premature in my recent judgement..the electrician came round soon after we were given the correct details for their repairs booking system, which we have had to use 2 more times since and so far we have had very quick responses. Have updated to 5 stars. P.s You probably couldn't find details of previous rental because I use my middle name on Google but the property was 117a St Helen's Rd and was in 2012 when I lived there
Hi Mr Etienne, I want to say thank you very much for updating your review after we took the time to get back to you and explain and listen to you. Service is always difficult to match expectation every time and we are really trying to give a good all round service. So once again THANK YOU.
4/5
GoogleUPDATED REVIEW: After my post six months ago regarding waiting in most of the day for a property inspection, I'm pleased to say that the procedure for this must have been addressed as I had a further inspection today, a time frame was given and stuck to and the inspection was over in less than 10 minutes. The only downside is that a message I had left a couple of weeks ago hadn't made its way to the property management, but I have spoken to someone face to face today so hopefully my query will be followed up. __________________________________________ ORIGINAL REVIEW: I'm a tenant at a property managed by Martin and Co. I have found them to be very unhelpful and unorganised. I have six monthly property inspections, one booked for today (at the time of posting, prior to the edit below) which was confirmed almost two weeks ago. I was given no timeframe for this. It is now gone 1pm and I have had to wait in with two children in the summer holidays with no idea when someone will be turning up. I waited until midday before calling to query the inspection time and was told I'd get a call back regarding this. An hour passed and I'd heard nothing so had to call again to be told the same thing. It has been almost 40 minutes since the second call and still no one has been able to give me an answer as to when the agent is coming. They seem to forget that although it is not my property, it is my home. *Edit - I did eventually receive a call back and the agent was there within half an hour after that call. I was told there were staffing problems, which happens and cannot be begrudged, however a call in the morning to say this and to give a rough estimate of time would still be helpful. Even as little as saying a "morning" or "afternoon" slot.
Thank you for your updated feedback.
4/5
GoogleUPDATED REVIEW: After my post six months ago regarding waiting in most of the day for a property inspection, I'm pleased to say that the procedure for this must have been addressed as I had a further inspection today, a time frame was given and stuck to and the inspection was over in less than 10 minutes. The only downside is that a message I had left a couple of weeks ago hadn't made its way to the property management, but I have spoken to someone face to face today so hopefully my query will be followed up. __________________________________________ ORIGINAL REVIEW: I'm a tenant at a property managed by Martin and Co. I have found them to be very unhelpful and unorganised. I have six monthly property inspections, one booked for today (at the time of posting, prior to the edit below) which was confirmed almost two weeks ago. I was given no timeframe for this. It is now gone 1pm and I have had to wait in with two children in the summer holidays with no idea when someone will be turning up. I waited until midday before calling to query the inspection time and was told I'd get a call back regarding this. An hour passed and I'd heard nothing so had to call again to be told the same thing. It has been almost 40 minutes since the second call and still no one has been able to give me an answer as to when the agent is coming. They seem to forget that although it is not my property, it is my home. *Edit - I did eventually receive a call back and the agent was there within half an hour after that call. I was told there were staffing problems, which happens and cannot be begrudged, however a call in the morning to say this and to give a rough estimate of time would still be helpful. Even as little as saying a "morning" or "afternoon" slot.
Thank you for your updated feedback.
1/5
GoogleI have been trying for several weeks to speak to someone regarding a property that has been listed for months. I went to their office this morning to find it closed. I called while outside and was told that they are open (closed sign on the door and all lights off) and that somebody will be phoning me back immediately - nobody has contacted me. I am in a desperate situation to find somewhere else to live or me and my child will be on the streets
1/5
GoogleI have spent almost 3 weeks trying to book a viewing for a rental property but have been unable to speak to the lettings team. Every time I call it goes through to a central team, who record a callback request without any follow up. I can only imagine how useless Martin & Co would be managing a rental property if they can’t even return a phone call
Hello Edward, we are very sorry to hear about your negative experience. We have looked through our enquiries and have been unable to find your information. Please contact our lettings manager Reece at reece.lindberg@martinco.com in order to resolve this issue.
5/5
GoogleI have been a tenant with Martin and Co now for 1 year, from arranging the viewing, to moving in my process was very simple and although I threw many complications at the company during the reference check period my process was very easy and smooth going for me on my end, I was on a very tight turn around and was moved into my flat with quickness and ease. Any issues I have faced in the flat have been viewed and resolved within a week. My property is maintained very well. The staff have kept me informed and given plenty of notice if anyone is Inspecting the building or my flat. Lastly I always get quick and clear responses when I have any questions. It feels as though the company go above and beyond for me and I’m sure others feel the same. I’m very happy with my first year as a tenant.
What a kind story about your first year with us. Your portfolio manager will be really pleased with your comments as am I as the owner. Thank you.
5/5
GoogleThe first time I rented via Martin & Co Southend, I only realised how crafty they were when I moved out and they done me in for £200 'cos I hadn't trimed back a hedge..!! I've now had no option but to rent through them for my recent property. They were very helpful indeed whilst applying for the property..but now that we're in they are a nightmare to get hold of. All I need is a simple plug socket that wasn't working when we moved in to be fixed and after leaving 3 voicemails and 2 emails I've heard nothing back and it's been 2 weeks! ?? Edit: Well it seems I was premature in my recent judgement..the electrician came round soon after we were given the correct details for their repairs booking system, which we have had to use 2 more times since and so far we have had very quick responses. Have updated to 5 stars. P.s You probably couldn't find details of previous rental because I use my middle name on Google but the property was 117a St Helen's Rd and was in 2012 when I lived there
Hi Mr Etienne, I want to say thank you very much for updating your review after we took the time to get back to you and explain and listen to you. Service is always difficult to match expectation every time and we are really trying to give a good all round service. So once again THANK YOU.
1/5
GoogleIt took three days to arrange a viewing on a property due to not receiving call backs and when one was finally confirmed, the company failed to give me the full address. I made numerous calls before the viewing only to get through to a customer service agent and be told they would let me know before the appointment - which they never did and I lost out on the property.
Hello Taylor, we are very sorry to hear about your negative experience. We have tried to find your details on our system but have been unable to. Please contact our lettings manager Reece at reece.lindberg@martinco.com so we can try to resolve this issue for you.
5/5
GoogleMartin and co. helped me in getting the house of my choice. Especially Reece and Leanne levy. Bob proved to be very cooperative and helpful in sorting out all my issues.
Hi Hamraj, Thank you for taking time to write a review of our service, Reece and Leanne were very pleased that you recognised their work efforts.
5/5
GoogleI deal with Martin and Co - Southend on Sea on a regular basis. I am their Client Relationship Manager with The Lettings Hub. I can honestly say that the team at Martin & Co - Southend on Sea are such a professional and responsible team. They put the needs of their Landlords and Tenants first ensuring that they are looked after in everyway.
Thank you Paul.
5/5
GoogleI deal with Martin and Co - Southend on Sea on a regular basis. I am their Client Relationship Manager with The Lettings Hub. I can honestly say that the team at Martin & Co - Southend on Sea are such a professional and responsible team. They put the needs of their Landlords and Tenants first ensuring that they are looked after in everyway.
Thank you Paul.
5/5
GoogleGaynor is really helpful. She went out of her way to accommodate our viewing timing at a time when she doesn't ordinarily work. Very professional too.
5/5
GoogleI’ve been very pleased with the service from Martin & Co. They’ve managed my property with a high level of professionalism and a friendly, approachable manner, making the entire process smooth and stress-free. I wouldn’t hesitate to recommend them.
5/5
GoogleTony and the team at Martin & Co have been managing my properties for sometime now. I have found them to be very efficient and make the whole process easy, that’s what I like. Money is paid on time every month and a consolidated clear statement is emailed. Keep it up guys I have no hesitation in recommending you when I get the opportunity.
5/5
GoogleTony and the team at Martin & Co have been managing my properties for sometime now. I have found them to be very efficient and make the whole process easy, that’s what I like. Money is paid on time every month and a consolidated clear statement is emailed. Keep it up guys I have no hesitation in recommending you when I get the opportunity.
5/5
GoogleCharlotte Crane and Reece Lindberg provided the most professional and caring service throughout the process of selling my property. They always replied promptly to my requests and kept me updated. I was very impressed and recommend them both without any hesitation.
Thank you very much for your review Jamal!
1/5
TrustpilotRenters - avoid at all costs
Renters - avoid at all costs. Martin and Co tried to scam me out of my deposit. They claimed the carpet was new at the start of my tenancy and a number of other false accusations in order to try and keep half of my deposit. Luckily I had plenty of evidence and was able to wait the 3 months it took the DPS to decide it was unfair, and I am finally in the process of getting my money back. In addition, the agency use poor contractors, leaving issues unresolved for long periods, and let themselves into the property unannounced. If you find yourselves unlucky enough to be renting one of their properties, make sure you take plenty of photos and save all evidence upon leaving as they WILL try and con you out of money.
5/5
GoogleMartin & Co Southend have managed my rental property for over 20 years now. All staff are very helpful and efficient. New tenants have been found very quickly when required. Thanks for the great service! 👍🏻 …
5/5
GoogleReece provided us with fantastic management service. We are looking to expand our portfolio in the area and will definitely be coming back with more business. Highly recommend if you are looking to rent or sell your property.
4/5
GoogleOur move hasn’t been as straightforward as we would’ve hoped for with a few delays, but Charlotte was always very responsive and communicating as much as possible to try and get everything sorted as quickly as possible which has been very helpful. Thanks for your help Charlotte, very much appreciated!PositiveResponsiveness, Professionalism
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