Trusted Agent profile · Southend-on-Sea · Essex
Verified
★★★★★
510 reviews across 2 platforms
134-136a London Road, Southend-on-Sea, Essex, SS1 1PQ
Part of Martin & Co, see every office.
Martin & Co's office in Southend-on-Sea, Essex, at 134-136a London Road, is rated 4.1 out of 5 across 510 reviews on two platforms, including 497 Google reviews rated 4.1.
We specialise in house sales and residential lettings across Southend-on-Sea, Leigh, Westcliff, Shoebury and the suburbs, offering expert advice to landlords, tenants and property investors alike since 2001. Director, Tony Lindberg has a wealth of property experience and as a landlord himself has first-hand understanding of the industry. Along with his team at Martin & Co Southend, Tony is passionate about supporting his valued customers in fulfilling their property needs. The seaside town of Southend-on-Sea has gone through extensive regeneration in recent years, with a new airport terminal and train station being built, transforming travel and transport links to and from the town. Our friendly team at Martin & Co Southend has a reputation for providing a professional service across both residential lettings and property sales, where you're offered a dedicated point of contact and comprehensive communications at all times. Whether you are looking to buy or sell a property in or around Southend, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Southend get you on the move.
Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.
5/5
GoogleThe Team at Martin & Co, especially Harry & Rhiannon were super helpful and professional in Letting out our property. A pleasure to work with.
Thank you Meetul! The lettings team appreciate your kind words! It's been a pleasure working with you!
5/5
GoogleFound me a new tenant promptly despite the problems caused by coronavirus. Tennant was speedily referenced and all went through smoothly. Thank you Satisfied landlord
Our referencing team will be very happy with your comments.
1/5
GoogleMust be a pre requisite to work at Martin & Co, ignore the phone and any email enquiries. Been trying to book a viewing for a specific property for a while now but to no success as my tenancy is nearly up with another company. Even prior to moving to my current property, I was still faced with the same problems at Martin & Co, no one answering anything. Shocking how they're still in business if they cant respond to business. Looking at the response from the owner on these reviews too, I'd love to see them say "You never left any details" I've called the central team 5 times in the last 5 days trying to reach the office but to no success.
Hello Ashley, We are so sorry to hear that you have had issues with contacting our team. We have looked into this and have seen that we have been having technical issues with our calls team. If you have any further issues, please be sure to contact our lettings manager Reece, or pop down to our office.
5/5
GoogleMartin & Co launched a truly effective advertisement & marketing campaign for the sale of our BTL flat at Southend-on-Sea. They lined up three potential buyers within the very first week of advertisement & sealed the deal . They also forwarded us recommendations for two local solicitor firms but with no obligations. At no point through the sale process we felt pushed or pressurised. Excellent advice & two way communications . We felt very supported all through the process till the completion of sale happened . Our heartfelt thanks, especially to Jo, Charlotte & Laura & to the team Martin & Co @ Southend-on-Sea.Thanks for your customer focussed approach, knowledge and professionalism. Very well done indeed! 💯/💯 🙏🙏
Thank you for your rating.
5/5
GoogleRecently had a fire at my property and was very lost what to do. Martin and co have been absolutely brilliant in helping me every step of the way to support to finding me a nice property for me and my children. They have been so helpful and professional, definitely the best estate agents around. My landlord through them was also amazing in the support and accommodation after the fire. I cannot fault them. A*****PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the feedback. We try very hard. Regards
5/5
GoogleAlways professional. I have previously recommended Martin & co to friends and colleagues. Laura in particular at Southend is always a pleasure to deal with.No criticism at all , all the team seem to have great knowledge and experience.
Thank you for your comments. Laura will be really pleased.
5/5
GoogleI found Reda very professional, and helpful with the roof replacement work on my let property. I look forward to working with her in the future.
5/5
GoogleThanks for the help in my purchase of a great property. Really happy to be in my new home. Charlotte was excellent in making it a smooth process. Would recommend!
Thank you for your review! Our sales team are glad they could assist you with the purchase of your new home
5/5
GoogleAlways professional. I have previously recommended Martin & co to friends and colleagues. Laura in particular at Southend is always a pleasure to deal with.No criticism at all , all the team seem to have great knowledge and experience.
Thank you for your comments. Laura will be really pleased.
5/5
GoogleI have used Martin and co for a few years now , I find them very helpful and professional. Have had experience with other letting agents and these have been the best . Especially Leanne , Laura and rose .
Hi Laura, Thank you for taking the time to write a review as one of our tenants. Also thank you from Leanne, Laura and Rose for recognising their work efforts.
1/5
Googlehad a terrible experience with this estate agent. I contacted about a flat advertised and was rudely told it is gone and I should come in and look at their other listings. The other flats I looked at were more expensive and in bad condition. Clearly sharp practice being used here. Not recommended for tenants or landlords. This people are very greedy for money and look after their own benefit. These people do a lot of dodgy things. i have also enquired with the tenants from this agency and told that they will never let you take your deposit back.NegativeResponsiveness, Quality, Professionalism, Value
I am the owner of martin and co. We are always open to criticism if we have not delivered great service. However you have posted a very slanderous statement that can not go unchallenged. We have called my business dodgy. We are part of a national franchise and I run this company with 100% integrity. we are not greedy and we do not with hold returning tenants monies. We have been trading for 20 years and have built up a great reputation. Please contact me direct on tony.lindberg@martinco.com. I look forward to hearing from you.
5/5
GoogleMartin and Co have been managing my rental property for over a year now and I would have no hesitation in recommending them. They have recently found me a new tenant in double quick time. All the staff are friendly, helpful and very professional. Excellent service all round, thank you.
Thank you for the review Suzannah!
5/5
GoogleFirst time we have sold a house and we definitely choose the right company. Charlotte from Martin & Co was amazing!!! Excellent communication from start to finish. Great photos and open day, sold out house straight away. Thank you 🙏 Would highly recommend. 5 stars from us ⭐️ ⭐️⭐️⭐️⭐️ …
Thank you for your kind words Debbie, we are so glad you were happy with our service!
1/5
GoogleHaving been involved in the property business in the area for more than 25 years, I've checked out many of the letting agents at some point or another, and these guys genuinely stand out as by far the worst, poor communication, focused primarily on their own profits whilst the property is allowed to decay. Whilst out of the country they advised good renovation works were being carried out by the contractor they supplied, but these did not tie up with independent photos I had sent of the mess that was being secretly made. Most work had to be redone by another contractor when theirs actually refused to complete the job without being paid an additional 30% of the quotation in advance.NegativeResponsiveness, Quality, Professionalism, Value
Hello Gary, Your review is something I am really sorry to receive and want to a say sorry to you. We have not had any contact with you for over two years. Once again sorry you felt that unhappy that two years later you took the time to write the poor review.
5/5
GoogleI have been very impressed with Martin & Co. so far. As a tenant several times before I have never experienced such an organised and professional service, from vieweing the property to actually moving in. I expect everything to run smoothly during this tenancy - Laura is great at responding quickly, making the whole experience of moving to a new place easy and stress-free.PositiveProfessionalism
5/5
GoogleLaura is always friendly, helpful and efficient, like the whole team
Hi Ann, thank you for your kind words, we're glad we can continue to assist you with your property needs!
5/5
GoogleMartin & Co. is one of the best property management companies in Southend. They have have assisted my clients multiple times. Special thanks to Rhiannon, Laura, Ruby, Lisa and Reece. Amazing work.
4/5
GoogleUPDATED REVIEW: After my post six months ago regarding waiting in most of the day for a property inspection, I'm pleased to say that the procedure for this must have been addressed as I had a further inspection today, a time frame was given and stuck to and the inspection was over in less than 10 minutes. The only downside is that a message I had left a couple of weeks ago hadn't made its way to the property management, but I have spoken to someone face to face today so hopefully my query will be followed up. __________________________________________ ORIGINAL REVIEW: I'm a tenant at a property managed by Martin and Co. I have found them to be very unhelpful and unorganised. I have six monthly property inspections, one booked for today (at the time of posting, prior to the edit below) which was confirmed almost two weeks ago. I was given no timeframe for this. It is now gone 1pm and I have had to wait in with two children in the summer holidays with no idea when someone will be turning up. I waited until midday before calling to query the inspection time and was told I'd get a call back regarding this. An hour passed and I'd heard nothing so had to call again to be told the same thing. It has been almost 40 minutes since the second call and still no one has been able to give me an answer as to when the agent is coming. They seem to forget that although it is not my property, it is my home. *Edit - I did eventually receive a call back and the agent was there within half an hour after that call. I was told there were staffing problems, which happens and cannot be begrudged, however a call in the morning to say this and to give a rough estimate of time would still be helpful. Even as little as saying a "morning" or "afternoon" slot.
Thank you for your updated feedback.
5/5
GoogleI have had a good experience with Martin & Co. I thank all team members.
Hello Tulay, Thank you very much for your review! We hope to be able to assist you again in the future
5/5
GoogleThanks to Ruby and Rhiannon for keeping intouch always!
Thank you Getrude!
5/5
GoogleWe couldn't recommend these guys more! They were absolutely brilliant. Our house was advertised very well (with a video tour and lovely pictures). It was put online within a couple of days after we first got in touch with the agency and we …
5/5
GoogleExcellent service from Charlotte and Reece. Property was sold immediately. I was updated all through the process. I highly recommend them. Very professional and very friendly.
5/5
GoogleBeen well looked after by the company for a number of years now and from Laura who deals with the property lettings, to Lisa in the accounts, everyone has always been very helpful and quick to inform me if any problems arise with my property.
5/5
GoogleI’ve been renting my flat in Leigh on sea for several years with Martin & Co. The team at the Westcliff office have always gone the extra mile, particularly in testing times when we have needed to address maintenance issues and replace kitchen and other necessary goods and amenities. Their professionalism and calm courteous approach is reassuring. And more importantly they have kept my flat occupied 100% of the rentable year, I’ve had Only very short spells of vacant possession/changeover between tenants and in pretty much all cases the quality of tenant has been high and reliable. I’ve no reason to seek a change to our arrangements going forward and will hopefully be renting with them for years to come.
Hi John, Thank you for taking the time to write an in depth review of your experience as one of our Landlords, we really appreciate your support.
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