Martin & Co Southend-on-Sea reviews

★★★★★ 5/5

Google

Special Thanks to Martin and co for helping me out in renting my property. Many many thanks to Reece Lindberg for being very very helpful patient and advisable for choosing my property. Highly recommend Martin and co for every one who are looking to buy or rent a property. Amazing professional Service ..Thanks To Jordan Satchell Who helped me while Reece was off for a week. Regards Akeel

Akeel · 24 February 2020

★★★★★ 5/5

Google

Special Thanks to Martin and co for helping me out in renting my property. Many many thanks to Reece Lindberg for being very very helpful patient and advisable for choosing my property. Highly recommend Martin and co for every one who are looking to buy or rent a property. Amazing professional Service ..Thanks To Jordan Satchell Who helped me while Reece was off for a week. Regards Akeel

Maryam · 9 February 2020

★★★★★ 5/5

Google

Special Thanks to Martin and co for helping me out in renting my property. Many many thanks to Reece Lindberg for being very very helpful patient and advisable for choosing my property. Highly recommend Martin and co for every one who are looking to buy or rent a property. Amazing professional Service ..Thanks To Jordan Satchell Who helped me while Reece was off for a week. Regards Akeel

Kashmiri · 17 January 2020

★★★★★ 1/5

Google

Avoid, avoid, avoid If you are a tenant I would look for a different estate agent, avoid this one and wait for it to be listed with someone else If you are a landlord then find a more professional company to handle your investment(s). They are a nightmare to communicate with and have the communication skills of a flea. The term "customer service" eludes them in all formats. They tried to take deposit money for 1 dusty blind in a 4 bedroom 3 storey house and for pre-existing damage, there was no help or advice or in fact any communication with us or offer to help find a new place. When moving out they cancelled so many viewing appointments on the actual day of the viewing (after telling us they had several booked, yeah yeah) leaving us out of pocket We are so happier to be renting with someone else now Steer clear and save yourself unnecessary aggravation

Mark · 22 April 2024

★★★★★ 1/5

Google

Renters - avoid at all costs. Martin and Co tried to scam me out of my deposit. They claimed the carpet was new at the start of my tenancy and a number of other false accusations in order to try and keep half of my deposit. Luckily I had plenty of evidence and was able to wait the 3 months it took the DPS to decide it was unfair, and I am finally in the process of getting my money back. In addition, the agency use poor contractors, leaving issues unresolved for long periods, and let themselves into the property unannounced. If you find yourselves unlucky enough to be renting one of their properties, make sure you take plenty of photos and save all evidence upon leaving as they WILL try and con you out of money. EDIT In response to your reply. I DID try and contact your office to resolve, every day for 2 weeks. It drove me mad.

Alice · 22 April 2024

★★★★★ 1/5

Google

There is no way to give you less than one ⭐

Zahra · 27 February 2025

★★★★★ 1/5

Trustpilot

FRAUSTERS

Fraudsters - renters please dont use these crooks, I got pinslised for a missing lightbulb when the fitting was broken, limescale on the showerheads, dirty windows and a dislodge floor board what was never fitted in the first place. I left the flat spotless after 5 years in the property I didn't hang a picture up to keep the flat in pristine condition. For the sake of my sanity and my stupidity for not taking pictures of every nook and cranny I let them keep the deduction of £200. They are all for money and have 0 customer service please DO NOT USE THIS AGENCY at all cost. They took over my tenancy a year ago and couldn't wait to leave. I'll let karma pay it's dues.

Nikki · 2 July 2025

★★★★★ 1/5

Trustpilot

A shambles of a company

A shambles of a company. They take forever to reply to requests. Give you no evidence of what they are accusing you of all seems to be get as much money back off the tenant for the landlord. I never missed a payment was very good tenants repainted 3 rooms and got the house cleaned prior to leaving, and still they say it needs an end of tenancy clean. I'm just glad I took photos before I left . I will be complaining to the ombudsman Update As we thought, the lies told by Martin and co have become apparent, and we have got our deposit back. Do not trust these cowboys they will try all tricks to keep your deposit from you. Win for the little guy here

Anthony · 24 June 2025

★★★★★ 5/5

Google

We bought our first place through Martin & Co Southend. Thank you Charlotte for your help liaising with the seller and the solicitors so things moved fast in the end and we were able to make it before our mortgage offer expires. Martin & Co agents have been very helpful and responsive.

Y · 4 July 2022

★★★★★ 5/5

Google

The team at Martin & co are great! They’re so helpful. The tenancy team, molly, Laura and Lisa are great at getting back to you quickly. Would highly recommend recommend

Luke · 1 August 2026

★★★★★ 5/5

Google

It’s been five years since we have been with Martin & Co Southend, and we’ve had nothing but a good experience. From day one, they’ve been reliable, friendly, and quick to help with anything we needed. We never had any major issues, and whenever we did reach out, things were handled quickly. It really made a difference knowing we could count on them. A big thank you to the team!

Adam · 22 August 2025

★★★★★ 5/5

Google

Very positive and proactive rental agent in the Southend area. Reece, Charlotte, Rhiannon and Sandra were very helpful as were other colleagues in the Branch.

Oliver · 17 April 2024

★★★★★ 1/5

Google

Worse agency ever. I have tried calling them every day as I had interest of buying a property and wanted to ask some questions. But they were never able to answer anything about the property as receptionist always answered the phone and his only answer was that agent will call me back to answer all my questions. Today is third day and still no one called me back, knowing I contacted them every day to inform that I am still waiting to return my phone call. So if you selling your property through Martin&Co and still have not sold it that’s because they have no interest of contacting buyers.NegativeResponsiveness

Sonata · 15 June 2022

★★★★★ 5/5

Google

Great service from the Martin & Co team for their tenant find service at one of my HMOs in the area. Great level of professional care and effectiveness.

James · 1 August 2026

★★★★★ 5/5

Google

Having been a landlord with Martin &Co for many years I would highly recommend the company. Laura is especially helpful and caring.

Jeanie · 7 August 2025

★★★★★ 5/5

Google

I was recently looking for my very first apartment and viewed a property managed by Martin and co. I was first met by Inigo who was a fantastic agent who made sure to show me everything about the apartment and also squeeze in quick viewings of other apartments which was a last minute request from me. Very friendly and conversational which definitely made it a lot easier to work through the process. I left very happy with the property and over the coming weeks everytime I had a question Inigo was at the end of the line there to answer. After being accepted for my studio flat Rhiannon, Leanne and Gaynor were there to support me from referencing to random questions I had about renting due to it being my first time. All 3 of them were and continue to be so patient and I'm so pleased I got to deal with an agency who not only has the best interests of the landlord in mind but also looks out for the tenant to make sure all is in place for the move and there after. I can't recommend Martin and Co enough if you're a tenant looking for a home and I can only imagine landlords must be over the moon with them too! Nothing is ever too much for the whole team there, even when things go wrong they are super prompt to make sure problems are rectified as quickly as feasibly possible. Couldn't have asked for a better moving in experience just before Christmas. Thank you again.

Jamie · 30 March 2022

★★★★★ 5/5

Google

Just wanted to say, I’ve had extremely good service from this team of agents. In particular, Inigo was very helpful and always provided information in a timely manner. I didn’t go ahead with the property in the end, however, I am grateful for the service I received!

Abigail · 4 May 2022

★★★★★ 5/5

Google

I was recently looking for my very first apartment and viewed a property managed by Martin and co. I was first met by Inigo who was a fantastic agent who made sure to show me everything about the apartment and also squeeze in quick viewings of other apartments which was a last minute request from me. Very friendly and conversational which definitely made it a lot easier to work through the process. I left very happy with the property and over the coming weeks everytime I had a question Inigo was at the end of the line there to answer. After being accepted for my studio flat Rhiannon, Leanne and Gaynor were there to support me from referencing to random questions I had about renting due to it being my first time. All 3 of them were and continue to be so patient and I'm so pleased I got to deal with an agency who not only has the best interests of the landlord in mind but also looks out for the tenant to make sure all is in place for the move and there after. I can't recommend Martin and Co enough if you're a tenant looking for a home and I can only imagine landlords must be over the moon with them too! Nothing is ever too much for the whole team there, even when things go wrong they are super prompt to make sure problems are rectified as quickly as feasibly possible. Couldn't have asked for a better moving in experience just before Christmas. Thank you again.

Jamie · 18 December 2021

★★★★★ 5/5

Google

Very helpful and friendly at all times nothing was ever too much trouble

Sue · 7 October 2026

★★★★★ 1/5

Google

Worse agency ever. I have tried calling them every day as I had interest of buying a property and wanted to ask some questions. But they were never able to answer anything about the property as receptionist always answered the phone and his only answer was that agent will call me back to answer all my questions. Today is third day and still no one called me back, knowing I contacted them every day to inform that I am still waiting to return my phone call. So if you selling your property through Martin&Co and still have not sold it that’s because they have no interest of contacting buyers.

Sonata · 4 July 2021

★★★★★ 5/5

Google

Martin & co were recomended by a friend who had recently moved. They are no sale no fee, the quality of the photos taken for advertising is very good and that they can supply a solicitor and intermediaries. There is also an online system to track progress and a whatsapp group was set up to keep in touch. I also requested that they show potential buyers the property instead of me having to and they willingly did this which was a help.PositiveResponsiveness, Professionalism, Value

Matt · 27 June 2021

★★★★★ 1/5

Google

Would not recommend for landlords or tenants. They’re known to harass tenants and fear monger them into signing contracts unnecessarily. I called to view a property the other day and the call was disconnected when I asked the member of staff I was on the phone to arrange a callback for me. Was not able to view a property for a new build flat apparently because someone was living in it. Even though it had just been built and couldn’t of had any tenants in it... when I asked to put in an application anyway with out viewing I was ignored and no one has got back to me. 1 year later: I called for a viewing, many many many times - the lettings team aren't available... So the property has been on the market for a week I've not been allowed to view it.. I've left messages to call me back, sent emails, used the online booking tool.. I've had no contact what so ever.. VERY POOR!NegativeResponsiveness, Quality, Professionalism

B · 29 May 2023

★★★★★ 5/5

Google

Thanks to the lettings team especially Rhiannon & Ruby for keeping me updated during the re-marketing and new tenant onboarding process this month. 5 stars 🌟 …

Claire · 20 September 2023

★★★★★ 4/5

Google

Martin & Co worked diligently to re-let my flat, which they have managed for many years now. They organised multiple viewings and were rigorous in carrying out vetting of prospective tenants. On this occasion there were at least two possible tenants were weeded out at this stage - so that is a very value added service. New tenants were found successfully and my void period was less than four weeks. The one area for improvement could be in terms of the numbers of different people at Martin & Co that I had to deal with during the whole process of re-letting.

Steve · 23 April 2023