Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.
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5/5
GoogleHaving dealt with Martin & co for over 18 months as a tenant, I can't speak highly enough of their professionalism and "can do" attitude. Will definitely use again, they try their hardest and nothing is too much trouble.
Fred Β· 4 July 2020
Agent replied
Hi Fred,
Thank you for taking the time to review our Property Management service.
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5/5
GoogleWonderful to have someone so kind helping and supporting through the sale. Even though we were the buyers the sellers estate agent was amazing to us. Fantastic experience
Jeannie Β· 25 March 2022
Agent replied
Hello Jeannie, thank you for your review! Our sales team are glad that they could help you through this process.
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5/5
GoogleI have found selling with Martin & Co a good experience so far, all the staff have been so approachable and helpful. After the initial excitement of finding a buyer things usually go very quiet for a while, but with this estate agent I am getting regular updates on progress. Although I always appreciated they didn't stop working once a buyer is found it's very reassuring to be kept up to date with what's happening.
Beth Β· 6 July 2014
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5/5
GoogleExcellent Customer service from Gayner at Martin & Co. Gayner has provided top class support whilst being 100% genuine, caring, considerate and pro-active at all times. So very happy to be supported by Gayner and the wonderful team at Martin & Co.
Chris Β· 17 November 2023
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5/5
GoogleIn all my dealings with Martin and Co Southend I have found them to be entirely responsive professional and courteous.
Simon Β· 28 January 2023
Agent replied
Thank you Simon!
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1/5
GoogleAvoid. From minute 1 of our tenancy to the very end, the service provided was less than poor. No one even cares either. I dealt with 3-4 members of staff who were all as bad as each other.
Lynne Β· 5 February 2024
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1/5
GoogleAvoid. From minute 1 of our tenancy to the very end, the service provided was less than poor. No one even cares either. I dealt with 3-4 members of staff who were all as bad as each other.
Zoe Β· 3 February 2024
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5/5
GoogleAnother speedy successful re-letting by the team at Martin & Co.
David Β· 6 October 2023
Agent replied Β· 1 November 2023
Thank you very much for the review David!
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5/5
GoogleExcellent service, very good communication and a very good result from using this agent
John Β· 18 July 2023
Agent replied Β· 19 September 2023
Thank you John!
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5/5
GoogleVery good experience and they are real problem solvers for landlords. Gaynor in particular provided diligent service following and helping sort out an issue with an over zealous utilities company. All in all responsive and proactive.
Ian Β· 8 February 2020
Agent replied
Thank you Ian. I have seen gaynor on the phone to the utilities companies and she fights her corner and won't let go until the issue is dealt with. Thank you she will be very pleased with your comments.
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5/5
GoogleBest agency in town , friendly staff , prompt and really helpful , cannot fault these guys , from the viewing all the way through to tenancy they have been spot on throughout π β¦
Kris Β· 30 March 2020
Agent replied
Wow thank you very much!!
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5/5
GoogleThe staff at Martin & Co are very helpful, so lovely & very friendly. Always available for any issues you may have & do their best to sort any issues as quickly as possible.
Carla Β· 4 July 2020
Agent replied
Hi Carla,
Thank you for taking time to write a review of your experience as one of our tenants.
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1/5
TrustpilotNit pickers
Nit pickers. Only respond when it suits them. Rude. Just cares about money not their tenants and give favourable treatment to selected tenants. Unable to resolve issues.
Ellie Β· 8 July 2024
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5/5
GoogleBest agency in town , friendly staff , prompt and really helpful , cannot fault these guys , from the viewing all the way through to tenancy they have been spot on throughout ??
Kris Β· 8 January 2020
Agent replied
Wow thank you very much!!
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5/5
GoogleAbsolutely lovely team, very welcoming and informative. Very knowledgeable with their job and really helpful. Very proactive in helping to sell a property
Anna Β· 24 April 2022
Agent replied
Thank you for your wonderful review Anna!
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5/5
GoogleDear Laura,
Absolutely first class service.
Your knowledge & professional advice second to none.
First class reporting on all issues surrounding my rentals.
Sensitive to my issues.
I wouldn't consider anyone else.
Peter Β· 4 July 2020
Agent replied
Very kind words. I am really pleased you are happy with the service from Laura.
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5/5
GoogleDear Laura, Absolutely first class service. Your knowledge & professional advice second to none. First class reporting on all issues surrounding my rentals. Sensitive to my issues. I wouldn't consider anyone else.
Peter Β· 30 March 2020
Agent replied
Very kind words. I am really pleased you are happy with the service from Laura.
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5/5
GoogleHighly professional estate agents. The best interests of both tenants and Landlords, they aim to instill confidence in both. They have been outstanding in their customer care and I highly recommend them!
Richard Β· 25 March 2020
Agent replied
That comment means a great deal. Thank you.
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5/5
GoogleLovely help and support throughout my tenancy application.
All the on hand and quick responses daily and went out of their way to sort out any issues.
Really recommend them :)
K Β· 11 July 2020
Agent replied
Hi Karl,
Thank you for taking time to review our letting service.
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5/5
GoogleLovely help and support throughout my tenancy application. All the on hand and quick responses daily and went out of their way to sort out any issues. Really recommend them :)
K Β· 30 March 2020
Agent replied
Hi Karl, Thank you for taking time to review our letting service.
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1/5
GoogleNever called back after requesting a viewing.
Time wasters
Lottie Β· 13 June 2023
Agent replied Β· 4 July 2023
Hello Lottie,
Thank you for your review. Unfortunately, we cannot locate you on any of our systems. Please contact our lettings manager through Rhiannon.freeman@martinco.com so we can look into this further for you.
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5/5
Googlevery professional company. all departments are helpful and prompt
Robert Β· 26 May 2023
Agent replied Β· 1 June 2023
Hello Robert, thank you for comments. All the best Rhiannon.
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5/5
GoogleLovely help and support throughout my tenancy application.
All the on hand and quick responses daily and went out of their way to sort out any issues.
Really recommend them :)
Karl Β· 24 August 2019
Agent replied
Hi Karl,
Thank you for taking time to review our letting service.
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1/5
GoogleOnly good for landlords by the sounds of things there OK when taking your money but other than that Martin and co do not care for the welfare of there tenants they think it's perfectly acceptable to leave a women and her 4 year old in a flat with no heating in such serious weather conditions!!! I Do NOT recommend them to anyone
Julie Β· 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.