5/5
GoogleRegan is brilliant in sorting any problems we have and always follows up with a phone call or email to make sure it’s been sorted! She’s Ace !!
Trusted Agent profile · Southend-On-Sea
Leaders Lettings Southend-On-Sea reviews
★★★★★
361 reviews across 1 platform
255-259 Victoria Avenue, Southend-On-Sea, SS2 6NE
Leaders Lettings's office in Southend-On-Sea, at 255-259 Victoria Avenue, is rated 4.7 out of 5 across 361 reviews on 1 platform, including 361 Google reviews rated 4.7.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google5/5
GoogleMy experience with Leaders (Southend) has been great, particularly Imdaad as he has handled my purchase from the start and all the way through to completion. Imdaad negotiated an excellent deal for me and has been extremely helpful throughout the long process - which was through no fault of his own. Thanks a lot Imdaad!
5/5
GoogleJoshua was very helpful and able to answer any questions or query that I had. There was an internal issue that Joshua helped with and solved. I really appreciate all the help and knowledge he had to help me rent out the property in Southend on See Massive thanks Joshua to you and all the best! Nick
5/5
GoogleThe team at Leaders are truly a fantastic team. Always very helpful and went out of their way to assist in any problem we had with the property. Joann our property manager was absolutely brilliant. Can not thank her enough for all she did. Keep up the great work!
Agent replied · 16 June 2024
We appreciate your positive review about your recent experience with Joann!
5/5
GoogleMica was a great help to me throughout the process guiding me through every step to getting my new place, although due to changing circumstances I didn't go through with it she still made me feel like a valued customer and I'd love to do business with them again.
5/5
GoogleHighly recommended without hesitation. From start to finish the whole team were amiable but very professional with excellent and faultless communication. Attentive and sensitive to our individual requirements and informing us and supportive through the process about our prospective buyers, the housing market and to the eventual purchasers resulting in a smooth and stress free sale, Following through the whole process faultlessly with due care, diligence and support from start to finish in a friendly and approachable but professional way that simply got the job done to my entire satisfaction.
5/5
GoogleExcellent services and really helping staffs. Especially Ms. Joan was really supporting.
5/5
GoogleExcellent Service. Very helpful staff. There was no attempt to 'hard sell' and Michael, our representative could not have been more approachable. Very impressed with this company even though we eventually found a house through a different company. Even then, Michael was the first to congratulate us. ten out of ten for Leaders!
5/5
GoogleKai has been a god send trying to find me a suitable home for my family always on the end of the phone with up and coming place now yet advertised can not fault her hard work. Excellent service thank you Kai.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad a wonderful experience from Leaders Southend.Managed to sort our rented flat so quickly after the viewing.Lisa was very helpful for sorting the process easier. i would recommend it
5/5
GoogleJust let a flat with Sophia and she was just lovely! Helped me with the million and 1 questions I had always being helpful and professional! Thank you :)
5/5
GoogleNothing but a glowing report for Kai 🥳🥳she went above and beyond to help. And was happy and cheerful the whole time, despite my numerous phonecalls ha ha.. Kai is definitely a star and a genuinely nice person 🥳PositiveResponsiveness, Professionalism
5/5
GoogleThis was possibly the best and least stressful home-searching experience I have ever had. I was quite impressed with how supportive, pleasant, professional, and efficient the team is. Would absolutely recommend LEADERS to anyone searching for a house to rent/buy.
Agent replied · 16 June 2024
We're happy you found our staff to be so supportive during your experience here at Leaders Southend. Best Wishes in your new apartment.
1/5
GoogleOne star is generous. Honestly avoid at all costs. We sold our house through Leaders, we found them unprofessional from the very start. Our house was also up with another estate agents and they made very unprofessional comments about them. We only had a small chain but the move took 9 very stressful months during which we had ZERO communication from Leaders. We called and emailed on multiple occasions asking for updates with no response from them. The only updates we received were through other estate agents within the chain, they also commented how difficult it was to get through to Leaders. We weren't even told by them when our moving date would be. The only call we had from them was on the day to see if we had collected our keys. We've been in our house 6 months and we are STILL having problems with them due to payments that were supposed to be taken from money from the move. They didn't do this and have now landed us with a bill for thousands of pounds for the so called 'service' they provided. Absolutely shocking and no sense of customer care whatsoever. I left a review on their Facebook page, they have now hidden reviews on their Facebook so it can't be seen. Do not use them whatever you do.NegativeResponsiveness, Professionalism, Value
5/5
GoogleFirst time moving, and I cant stress enough on how helpful Mica has been. Any problems or any questions that did arise she was there to help right away. Would definitely recommend getting in touch with her to find your new home! Absolute Star!
5/5
GoogleI would like to thank Leaders of Southend for the professional service experienced on the recent sale of our property. They kept us fully informed at all times. Thanks to all the staff. Would highly recommend to anybody.
Agent replied · 16 June 2024
Dear Peter Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust rented a flat through leaders and the service from the first phone call to me moving in Kai has been absolutely brilliant, very helpful and any questions or queries have been answered very quickly. Thank you Kai
5/5
GoogleLisa was fantastic from start to finish of the process I would highly recommend Leaders for landlords and tenants. Exceptional service
5/5
GoogleFriendly and good quality service especially Martin and his colleague
5/5
GoogleRecently Made an enquiry over the telephone regarding a property in Southend, letting negotiator Josh was extremely helpful and informative giving me all the relevant information, thoroughly recommend leaders as a letting agency due to their competent helpfully friendly staff. Ten stars **********
5/5
GoogleMica was so helpful - went through everything with me and provided me with brilliant service. Very friendly, helpful and was able to assist with all my (many) questions. Couldn't recommend her and Leaders any higher. Fab! Very happy! :-)
5/5
GoogleLouise was amazing an efficient in helping me during my 16 year tenancy with leaders. They never let me done, also thanks to Jess, Tom, Joanne and Paula for their excellent customer service. Keep it up guys. Fantastic crew. Tandy.
5/5
GoogleMade our move really easy. Thomas was extremely helpful and friendly as were all the staff that we dealt with. Quick replies to emails, very accommodating with times and dates and overall a fantastic experience.
5/5
GoogleI would recommend this company 100%, the staff are very professional and understanding. Thank you to Paula for always helping me out with any issues or queries I have, you are a star!PositiveResponsiveness, Professionalism
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