Bear Estate Agents Southend-on-Sea reviews

★★★★★ 2/5

Google

I was recommended to Bear by my mortgage broker. I was given an excellent sales pitch with my interest being piqued with a 'sales progressor'. I was buying and selling through Bear so potentially more focus was on me due to 2 lots of commission pending. During a viewing I raised concerns with Bear around elements which had been missed which were causing delays and information had not been checked by the sales progressor. The agent verbally agreed it was unacceptable, I wasn't the first to raise these issues and they would pass on my points. I continued to get calls from the sales progressor which felt hassling as there was no new information, they werent chasing what was needed and the relationship began to break down. I sent an email with feedback to the same agent who I initially raised my concerns to who then completely dismissed my points. They were very defensive and it was a complete turnaround. We came to a decision I would change my sales progressor. The anxiety I was experiencing from dealing with the person alongside sorting out issues with the sale was too much. Days later I was extremely perplexed when the same sales progressor continued to email me which increased to calls like nothing had happened. I did not raise the issue again for it to be dismissed. I was very clear in my feedback that my sale was in hand, I was onto my solicitor daily and had been all through the process. I did not need Bear contacting me with out of date information or no information. I advised Bear to keep an eye on other parties because I was more than capable of driving this sale / purchase like I had been all along. This message obviously didn't filter through as I continued to get calls. A waste of my time and the sales progressor. The evidence suggests my points werent shared and totally dismissed. Bear perhaps need to remember there are people who are capable to complete a sale and not to dismiss people's ability so quickly. I did recommend them to my friend who also faced issues and went to another company. I gave Bear the opportunity to rectify the issues but they didn't. Very disappointing, I wouldn't use them again or recommend them. I paid for a service which I didnt feel I got and added to my stress!

Lisa · 12 October 2025

★★★★★ 5/5

Google

We could not fault Bear Estate Agents in Leigh On Sea, Essex enough. We dealt with Megan Carmichael and the service she provided was beyond amazing. Communication was 5 star, her work rate was 10 out of 5 star. There was nothing we could find to fault her. No matter what time of the day we’d ring, we always managed to speak to Megan straight away, and she helped us through the whole process. Would definitely recommend and use again

Miles · 1 October 2023

★★★★★ 5/5

Google

I recently sold my house through Bear and they have been absolutely fantastic. From my very first meeting with Jack who dealt with the valuation and photographs, attended viewings and guided me through the process, right through to sales progression and completion with Megan. I couldn't fault them. Great communication from start to finish. Special thanks to Megan who worked so hard on the sales progression. Very professional and reliable. Thanks for helping me through a stressful time! Would highly recommend

Claire · 1 October 2023

★★★★★ 5/5

Trustpilot

Great service way above expectations

Bear at basildon have gone way above expectations in the purchase of my property. Especially Leigh-ann, a super star so helpful, really went out of her way to help me when my solicitor let me down, supplying information updating me when they didn't. A big thank you to the whole team, nice people would absolutely recommend them.

Dorothy · 6 December 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Excellent Customer Service. Special mention to Jamie Sewell who has been amazing from start to finish. Will be recommending Bear to all our clients

Lynsey · 9 December 2025

★★★★★ 1/5

Google

This branch is seriously lacking professionalism. Arranged a viewing for a property which is located in a different city to where I am based. Everything was confirmed via email at least twice. Arrived on time to the property to only find out that the seller had no idea someone is coming to view the place. Apparently no one even contacted her. Could not see the place, which means I wasted hours of getting there and back + train fare for literally nothing. Sent an email to the agent I was dealing with from this branch. Not even an apologetic email back, let alone suggesting an alternative viewing slot. Complete silence. Probably the worst treatment I ever had.

Daria · 27 August 2023

★★★★★ 5/5

Google

Megan and her team which included Tom and Marco ,were brilliant with the sale of our home and everything that goes with it .Accompanied viewings , million queries by me and always answered for me and extremely useful information on the process. Definitely recommend them and competitively priced too which Jack organised and took very real and clear photos of our house

Lisa · 22 August 2024

★★★★★ 5/5

Trustpilot

Selling our property.

The process of selling our property over the last 5 months was eased greatly by Bears Estate Agents (Southend-on-Sea, Essex) Progression Team" in particular one of the team, Helen Wilson. Sometimes the opportunity to speak to our solicitor was not possible. However, Helen came to the 'rescue' having already spoken or would do the job for us. She certainly kept us well informed.

Michael · 12 February 2026

★★★★★ 5/5

Trustpilot

Big Thank You to Helen

The purchase would not have completed if not for Helen at Bear Estate agents!!! She was in constant contact and chasing all solicitors in the chain. This was a very challenging purchase to get to completion. I am very grateful to Helen for her support and constant chasing along the chain. Well over and above what would be expected.

MRS · 13 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend Bear Estate Agents

Highly recommend these Estate Agents whose staff have provided great service from beginning to end of the sale process in a very professional manner at a very competitive fee.

Barry · 6 October 2026

★★★★★ 5/5

Trustpilot

We had our completion today,and I have…

We had our completion today,and I have to see a big thank you to Helen,she is a really friendly and professional person.she help has step by step with all process.

Giuseppe · 5 September 2025

★★★★★ 5/5

Trustpilot

Great experience from start to finish

Great experience from start to finish. Always kept informed and the process ran smoothly. Great agents to help sell my property and would recommend their services in the future.

Cherrelle · 29 September 2026

★★★★★ 1/5

Trustpilot

Zero customer service

This was my first time dealing with Bear’s and unfortunately, the experience was very disappointing. I had an appointment booked to view a property with a staff member named Rebecca. I was running late because I got lost, but instead of calling me to check or at least letting me know what was happening, she simply moved on without any communication. When I finally arrived and called to explain, I was told she had already left.

Lollyee · 20 September 2025

★★★★★ 5/5

Trustpilot

HELEN WILSON IS AMAZING!!

HELEN WILSON IS AMAZING!!! She was always on hand to explain things thoroughly and took time to make sure i understood. She is worth her weight in gold, i don't think i would have kept going if it wasn't for Helen - thank you thank you THANK YOU!! C&D

Claire · 13 May 2026

★★★★★ 5/5

Trustpilot

Bear estate agents handled the sale of…

Bear estate agents handled the sale of my house and purchase of new home ... very professional all round from bear ... special mention for Wendy Baily, who handle the negotiations of the chain... very good , and great clarity as to what was going on in the chain, a true credit to bear.

Matthew · 2 April 2026

★★★★★ 5/5

Google

Working with Bears to get my apartment sold has been a pleasure. Wendy especially has been very helpful, and kept me informed at all stages, she could be relied upon to be the go-between to get things moving. I would highly recommend the team in Leigh on Sea. Thanks a lot for everything.

Paul · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend!!!!

We had such a great experience with this estate agents! The team were so helpful, friendly, and genuinely lovely to deal with from start to finish. Nothing was ever too much trouble, and they made the whole process feel easy and stress-free. We’re so grateful for all their support, highly recommend!

Tina · 26 February 2026

★★★★★ 5/5

Google

As first time sellers we had originally listed our house with another agent but after months with no offers we switched to BEAR Leigh on Sea and are so glad we did. From our initial conversation with Tom about the right price for the property, to Marcos' marketing of the property and getting us an offer in the first month, to Wendy's work on the progression of the sale through the conveyancing period, we have been really impressed with BEAR and are so glad we switched to them. Only wish we had gone with them in the first place!

E · 22 May 2025

★★★★★ 1/5

Trustpilot

We were looking to buy a property in…

We were looking to buy a property in the Rayleigh area and contacted bear as a lot of properties in Rayleigh were listed under them. We live in Woking and so it is a 2-2.5 hours journey for us to get to Rayleigh. Bear cancelled our appointment last minute citing that the vendor had already accepted an offer! This was a working day for us and we had made quite a few arrangements to get to the viewing - getting to Rayleigh early morning and booking a hotel to work in until the appointment time etc., spent nearly £200 and 5 hours total journey to and fro. Would have appreciated if they could have informed us in advance if the cancellation rather than waiting until the last minute! Over-promise and under-deliver. Not professional and I don't think we'll ever book a viewing with them again.Unless you live in the Rayleigh / Hockley area and wouldn't mind last minute changes and empty promises, avoid this estate agent.

Sarayu · 8 June 2022

★★★★★ 5/5

Trustpilot

Bear have been brilliant. Very friendly and professional.

Bear have been brilliant. Friendly and helpful staff who have kept in touch with us regularly throughout the process. Lovely ladies Sydney and Helen who have advocated for us and achieved everything we asked for.

Jackie · 19 June 2026

★★★★★ 5/5

Trustpilot

Would recommend Bear Estate Agents.

Would recommend Bear Estate Agents.My first move in nearly 20 years and Sydney was a life saver for me. Always at the end of the phone or email to support me if I had concerns or questions. With such a friendly, professional manner, Sydney was always extremely helpful to guide me through selling my home.

Tracy · 14 May 2024

★★★★★ 5/5

Trustpilot

Bears Estate Agents have Just Sold my…

Bear Estate Agents have Just Sold my House. I could list everything they did , but there’s not enough room. 10 out of 10 well done everyone. I would recommend them to anybody Thankyou All At Bear Estate Agents. Mark Gregory

Elvena · 28 April 2026

★★★★★ 5/5

Google

Megan was great to deal with made everything 10x easier & pushed our sale through

Chris · 12 October 2025

★★★★★ 5/5

Trustpilot

5 stars

Just completed my house purchase through Bear Estate Agents, and Helen (sales progressor) was outstanding. She kept everything moving smoothly, communicated clearly at every step, and went above and beyond to resolve issues quickly. Professional, supportive, and a real credit to the team. Highly recommend Bear Estate Agents

Chris · 25 February 2026