Trusted Agent profile · Southend-on-Sea
★★★★★
281 reviews across 2 platforms
1336 London Road, Leigh-On-Sea, Southend-on-Sea, SS9 2UH
Part of Bear Estate Agents, see every office.
Bear Estate Agents's office in Southend-on-Sea, at 1336 London Road, is rated 4.6 out of 5 across 281 reviews on two platforms, including 98 Google reviews rated 4.6.
Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional!
The team at Bear were exceptional. I truly believe we would have lost our chain without their hard work and tenacity. Daily updates in the weeks just before the move to keep our solicitors in check and infinite patience with all my questions. It truly felt they were there for every challenge. Would wholeheartedly recommend.
5/5
TrustpilotI used bear to sell my flat after a…
I used bear to sell my flat after a period with another agent. After only a few viewings with the old agent, Bear arranged a viewing the day after it went on the market and that ended up being our buyer! Tilly then managed the sales progression and provided regular updates throughout the process. I would highly recommend Bear Estate agents for their excellent service and market knowledge
5/5
GoogleJust completed on my new house. Tilly, Frank and Megan were great. Always returned my calls and answered any queries promptly. Very daunting process but made easier with their help. Now the hard work really begins. Thank you all at Bear.
5/5
GoogleBear were an amazing support whilst selling my home!! Sales progression was top notch !! I would 100% recommend! Huge shout out to Megan, thanks for everything!!
5/5
TrustpilotNo. 1 Estate agents!!
Wow what can I say!!? I had a great experience with Bear estates from start to finish. I would definitely recommend. The whole team were amazing and always at the end of the phone to help. I would like to say a special thanks to Ricky who took great photos and sold our house. Even on his day off he stayed in touch to get the deal done. I also would like to say a special thank you to Sydney our sales progressor. She was always there for me at the end of the phone especially when we had a couple of hurdles. Througout the process she was so professional and basically did the job of the solicitors in my opinion… she just doesn’t stop chasing and without her it would have all moved at a much slower pace. She’s very good at explaining all the legalities and put my mind at rest on a number of occasions, all the time staying calm and positive throughout. Thank you so much for making our move to our dream home possible. Sally & Scott
5/5
TrustpilotSucceeded where others failed
We put our home on the market with Bear after trying for several months with a different agent who had brought in a few viewings but no offers at all (even though the house was in a good location and condition). Bear took new photos including aerial pictures with a drone and wrote a new description highlighting the advantages of the house. Joe showed the potential buyers around on our open day and we received 2 good offers from the very first day of viewings, one of which we accepted - a huge relief after 3 frustrating months with the first agent. Joe and Leigh-Anne kept us up to date with progress through until completion of our onward purchase, so we were very pleased with the experience overall, even more so as the fees were very competitive.
5/5
TrustpilotZoe was brilliant and guided and…
Zoe was brilliant and guided and supported me through a very challenging move. I would recommend their customer care highly.
5/5
TrustpilotHelen - Excellent... stay away from Tolhurst Fisher!
Helen in the sales progression team was excellent (So was Sydney when Helen was not around!)!I would say I'm pretty demanding but she was great, I really felt she was on my side, helping push through my purchase. She has bags of knowledge and sympathy, would definitely use her again! However, don't go anywhere near Dan at Tolhurst Fisher... lazy, inefficient, informative, useless! Helen did great dealing with this though!
1/5
GoogleThis review is to express my disappointment and frustration with the customer service provided by one of your agents, Megan, during our recent experience with Bear. Last year, my husband and I purchased a property through Bear, and unfortunately, our experience was marred by a significant lack of communication and professionalism from Megan. For approximately six weeks, despite numerous attempts to reach out via phone, email, and social media, we received no response from Megan. This prolonged period of unresponsiveness caused us immense stress and uncertainty, as we were left in the dark regarding the status of our purchase. It was only after our estate agent, Jordan Evans in Kent intervened and lodged a complaint with Megan's superiors that we finally received a response. Regrettably, Megan's reply did not acknowledge her lack of communication or the distress it caused us; instead, she seemed to dismiss the issue entirely. When we initially encountered Bear, Megan's charming demeanor during our visit to the office in Leigh led us to believe that we were in capable hands. However, her actions following the acceptance of our offer contradicted her assurance of being "with us every step of the way." The six-week period of being ignored by Megan was undoubtedly one of the most stressful experiences I have ever endured, and it was entirely avoidable. We are still bewildered as to why Megan chose to disregard our attempts to contact her, especially considering the importance of clear communication during such a significant transaction. While we understand that we cannot always choose the estate agent representing a property we wish to purchase, we certainly have the discretion to select an agency when selling our own property. Based on our negative experience with Bear and Megan's substandard customer service, we have no intention of entrusting our future property transactions to your agency. I hope that this feedback prompts a reevaluation of the customer service standards within your company and ensures that other clients do not endure similar experiences in the future.
1/5
TrustpilotFalse Accusations, Safety Failures, and Financial Guesswork
I initially tried to resolve this privately, but after Bear Lettings doubled down on a 'thorough investigation' that ignored all digital evidence, I feel it is my duty to warn other tenants. This was never about £200; it was about the principle of an agency falsely accusing a tenant of being 'dirty' while they were too lazy to even look at the move-in proof.
5/5
Trustpilot5 star communication
We went through a more than usual stressful sale! and I wouldn’t have gotten through it without the professionalism and support from Helen at Bear! She went above and beyond and even when I nearly gave up she continued to support the situation. We got there in the end and I’m so grateful for all the hard work, commitment and perseverance Bear put in.
5/5
TrustpilotProfessional and Supportive Team
We’re very grateful to Ellis, Zoe and the team at Bear Estate Agents, Hockley, in handling the probate sale of my father’s property.
1/5
TrustpilotThey did absolutely nothing
In 12 weeks on the market I have not had a single call from Bear in Leigh on Sea apart from to book one viewing, or seen any evidence they are marketing my property other than putting it online. I called after 6 weeks and was told they would enquire with people looking for similar properties and get some feedback about why they weren't interested in mine. This never happened. I then had a viewing booked in after 11 weeks. They were a no-show and Bear did not contact me to let me know and when I called were not able to explain why this hadn't been done. I know the market is tough but I have had 0% service.
5/5
TrustpilotBrilliant from start to finish
We needed a quick sale and contacted 3 different estate agents. I called Bear at the Southend branch and spoke to Ricky Foker and arranged for him to come round and do a valuation. He turned up promptly and exactly when arranged and immediately we felt this was the person we would trust with the sale of our house. He understood our needs and took time to talk with us and we could tell he really appreciated our home and gave us great confidence. I can honesty say the difference between Ricky’s approach and the other 2 agents that attended was like night and day! No comparison. Ricky quickly arranged the photos and particulars and I was able to speak to him about the details and get everything just as we wanted. We had a buyer in just under 6 weeks. Ricky is a fantastic negotiator and really worked hard to get us the sale we wanted. Ricky and his team at the Southend branch were all amazing and I have no hesitation in recommending them to anyone.
5/5
GoogleExceptional Service from Bear Estate Agency! I had an amazing experience purchasing my home through Bear Estate Agency. Wendy, in particular, was outstanding, always helpful, responsive, and professional. She guided me through every step of the process, providing clear advice and making what could have been a stressful experience completely smooth and straightforward. The entire team at Bear was friendly, knowledgeable, and committed to excellent service. I couldn’t have asked for a better experience and would highly recommend them to anyone looking to buy or sell a home.
5/5
GoogleThe team at Bear have been fantastic! Our property wasn’t on the market for long before a seller was found. Megan has been amazing, she worked tirelessly and was very supportive from start to finish.
5/5
GoogleGreat experience with Bear Estate Agents. Communication was excellent as well as friendly and informative. Great range of properties and viewings were arranged quickly. Special mention to Megan - a pleasure to deal with.
5/5
GoogleExcellent service from Bear. Jack was extremely patient with us and valued our house at exactly the right price point, and then did a good job of the photos. We had a steady stream of people to view - into a house that I didn't think would get that - and everyone was interested in the accommodation and there were no time wasters. Fees were very reasonable, and no requirement to have a board up outside. Buying, which we also did through Bear, was similarly excellent, and the team were always careful to listen to what we wanted and didn't push properties that didn't match our requirements. Can't fault them, and would use them again (although I'm rather hoping not to have to move again!). Highly recommended.
5/5
TrustpilotThe staff at Bear estate agents in…who pushed the conveyancing forward
The staff at Bear estate agents in Southend couldn't have done more for me, especially Helen
5/5
TrustpilotKept everything on track, as far as possible!
bear was actually working on behalf of our vendor but were actually instrumental in getting the entire transaction done. Their Senior Sales Progressor Wendy Baily could not have more helpful or diligent in getting all of the many parties involved aligned. She was hugely supportive to me through quite a fraught process and offered great, specialist advice.
5/5
GoogleRecently bought a house through Bear in Hadleigh, and I have to say Bear - Megan Carmichael is a keeper! Do not lose her!! She really went above and beyond to keep the sale moving, going above and beyond by offering to drive to the vendor's house to collect signed contracts and hand deliver to the solicitors. I knew everything was in safe hands with Megan. When we come to sell our old house next year, we will definately be using Bear!
5/5
TrustpilotGreat experience with Bear Estate…
Great experience with Bear Estate Agents, especially Tilly who was brilliant throughout.
5/5
TrustpilotGreat service
Great service, Helen Wilson has been a fantastic help during the purchase process and has helped with things afterwards.
5/5
Trustpilot10/10 - Zoe is a hero - Will use Bear next time we move
We were absolutely thrilled with our experience with Bear Estate Agents. We had a complex chain to navigate, and without Zoe it simply wouldn’t have exchanged. She went above and beyond to help us overcome multiple hurdles, and she was a genuine pleasure to work with throughout. We’re so grateful for everything she did, I’m convinced enough to name all my future children Zoe… even the boys. ❤️
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