Trusted Agent profile · Southend-on-Sea, Essex

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Bairstow Eves Southend-on-Sea reviews

4.7

★★★★★ Excellent

373 reviews across 1 platform

45 Ness Road, Shoeburyness, Southend-on-Sea, Essex, SS3 9DB

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Bairstow Eves's office in Southend-on-Sea, Essex, at 45 Ness Road, is rated 4.7 out of 5 across 373 reviews on 1 platform, including 373 Google reviews rated 4.7.

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4.7 / 5

373

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.

5/5

Google

Amazing service in every aspect that the team has to offer. Purchased our first home through them and the whole experience was a breath of fresh air, we saw Dean the mortgage consultant they have in branch after a few recommendations and hearing great things, well what can I say Dean held our hand through the whole process and made sure we understood, being first time buyers this was very important to us as there is so much different information out there, he was very patient even if I did ask him the same question a few times! The cherry on top was the £1000 cash back he got for us which helped cover our solicitor fee. Thank you to the team for putting up with us being the panicking buyers, your professionalism and guidance was definitely much appreciated, I am sure you will never forget us!

Amie · 25 March 2020

Agent replied

Thank you for your 5* review! Wonderful to read such great comments about our local team. Kind regards, Scott.

5/5

Google

Tom and Chantelle were both amazing in securing us a rented property. We didnt have any problems at all with Bairstowe Eves and would recommend them to anyone. Thank you so much for everything.

Andrew · 14 May 2019

Agent replied

Wonderful to see Andrew Harvey that you have rated our local Bairstow Eves team worthy of 5*'s! I would like to thank you for your kind words and will make sure our local team are made aware. Best wishes, Scott

5/5

Google

Katie has helped us through the whole renting process and has made it very easy for us. Very friendly and professional. Thanks Katie!!!PositiveResponsiveness, Quality, Professionalism, Value

Ayaz · 27 August 2021

Agent replied

Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations

5/5

Google

We cannot thank the Team at Bairstows in Southend enough. Although what was first thought of as an easy purchase did prove to be more difficult than we expected, however due to the regular contact and consistent professionalism we received we finally got the property we wanted. It has been a pleasure to have contact with both Lucina and Donna who have been friendly and helpful and are a credit to your company.PositiveResponsiveness, Professionalism

Maxine · 27 August 2021

Agent replied

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Bairstow Eves were a pleasure to deal with throughout the purchase of our house. They managed the process as quickly and efficiently as possible, often liaising directly with our solicitor, structural engineer and mortgage broker on our behalf - apparently buying a house is one of the most stressful things to do, I think ours was a fairly straight forward sale but I definitely think it was made easier by the team we had supporting the sale.

Sally-Anne · 10 January 2021

Agent replied

Many thanks for the wonderful 5* review. Kind regards Lucy, Customer Relations

5/5

Google

Big thanks to Katie, my property manager, for addressing any issues swiftly and following up afterwards, very impressed.

Cian · 1 October 2022

Agent replied · 27 August 2023

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

After prolonged and terrible experience with one of Southend letting agencies, we’ve been looking for a last minute miracle to rent a property in this area. Bairstow Eves appeared on Google as one of the best rated ones. They definitely proved 5 star service and professional approach in every way. Considering our very specific needs Thomas suggested the right property and landlord for us, very clearly explained all info needed and arranged everything to be proceeded smoothly without delays in short period of time. We cannot be more thankful and would 100% recommend this agency to anyone.

Klara · 3 September 2019

Agent replied

Thank you Klara for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Bairstow Eves branch made this a excellent experience for you. Thank you for the recommendation. Kind regards, Lucy.

5/5

Google

After prolonged and terrible experience with one of Southend letting agencies, we’ve been looking for a last minute miracle to rent a property in this area. Bairstow Eves appeared on Google as one of the best rated ones. They definitely proved 5 star service and professional approach in every way. Considering our very specific needs Thomas suggested the right property and landlord for us, very clearly explained all info needed and arranged everything to be proceeded smoothly without delays in short period of time. We cannot be more thankful and would 100% recommend this agency to anyone.

Klara · 28 August 2019

Agent replied · 27 August 2023

Thank you Klara for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Bairstow Eves branch made this a excellent experience for you. Thank you for the recommendation. Kind regards, Lucy.

5/5

Google

I had the pleasure of meeting with Nick Gomez who remained professional and friendly throughout my journey from the initial phone calls to the house viewing. Highly recommended to anyone seeking a property. Top marks

Rik · 23 September 2024

Agent replied · 23 October 2024

Many thanks Rik for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I found the staff at Bairstow Eves extremely professional and helpful and they weren't even my Estate Agents but the Agent for the people we were buying from. I don't want to single anyone out as all the staff were particularly helpful but Donna rang me every week to give me a heads up on how the move was progressing and she kept me sane in the difficult periods, that you always get whilst moving house. 5 stars for a professional friendly service.

Joanne · 10 December 2018

Agent replied

Hi Joanne, thank you for leaving your excellent 5* review of the service you received from Donna and the team at Bairstow Eves in Southend-on-Sea. It is fantastic to read that she was professional and contacted you every week to keep you updated on the progress to help ease the difficult periods. Kind regards, Emma.

5/5

Google

Extremely professional staff, who are available almost immediately when you need their help or advice, completely puts your mind at ease. Excellently managed property which the staff made the application phase for very smooth and straight forward. I was all moved in within 4 weeks of viewing the property. Would highly recommend using Bairstow Eves southchurch for moving home. Thomas there was my property “officer” for the viewing and application process and he was extremely professional, helpful and made the process so easy.

Merri · 10 December 2018

Agent replied

Dear Merri, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the branch. Kind regards, Sarah

5/5

Google

Extremely professional staff, who are available almost immediately when you need their help or advice, completely puts your mind at ease. Excellently managed property which the staff made the application phase for very smooth and straight forward. I was all moved in within 4 weeks of viewing the property. Would highly recommend using Bairstow Eves southchurch for moving home. Thomas there was my property “officer” for the viewing and application process and he was extremely professional, helpful and made the process so easy.

Meredith · 28 August 2018

Agent replied · 27 August 2023

Dear Merri, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the branch. Kind regards, Sarah

1/5

Google

Avoid at all costs. Over priced service for finding a tenant they are about £150-£200 more than the other agents in the area. A catalog of errors from in correct bank details, incorrect paperwork wasted trips to their office when paperwork wasn’t ready and sending arrears letters to my tenant unnecessarily. Fobbed off regarding my complaint and failed even then to come back to me with an Explanation twice. Save yourself the grief find another agent .

Darren · 8 February 2020

Agent replied

Hi Darren, I am sorry to read your comments, please do contact us via review@countrywide.co.uk to discuss further and enable us to learn from your experience. Kind regards, Scott

5/5

Google

If you are thinking of a property management company, I would recommend Bairstow Eves. They have been quick to resolve any issues. The staff are all very professional and your property will be in trusted hands. I have had staff especially Tom, who has worked out of hours to help customers. Fast, professional and deliver results! Overall a 5 star company who puts their customers first.

Dee · 11 December 2015

1/5

Google

complained about a tap that sprays everywhere over 2 months ago...still not fixed... complained about a door that fell off....over 2 months not fixed. washing machine broken for the second time... over a week and not heard anything! yet when they increase the price of the rent they are on the ball to make sure they ring you. Since moving in my place 4 years ago i have so many issues with bairstow eves! avoid like the plague!

Jamie · 13 July 2019

Agent replied

Good afternoon Jamie, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

4/5

Google

Very happy with the help provided especially Donna. Took a long time to buy flat but agents tried very hard to move things along

Anne · 30 April 2021

Agent replied

Thank you for your lovely review. Kind regards, Lucy, Customer Relations.

5/5

Google

Jake was a great help in me finding a new place to rent. He's helpful, concise , efficient and friendly.PositiveQuality

George · 10 January 2022

Agent replied

Thank you for your excellent comments and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Callum Greenwood Lettings Negotiator Bairstow Eves in Southend on sea , reliable and professional. Helped us achieve …

Barbara · 13 April 2025

Agent replied · 13 April 2026

It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Renting a flat for the first time with Bairstow Eves. We had a great experience with Sam. Highly recommend.

Fanny · 30 March 2025

Agent replied · 4 May 2025

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

I use the Southchurch branch to find tenants for my flat in Southend, after experiencing bad and unprofessional agencies in the past. This branch of Bairstoweves is very competent and totally professional. They found me tenants very quickly and I have been totally satisfied with these tenants. I will certainly use this branch again and I should like to thank Nikki for all her help.

John · 11 December 2015

5/5

Google

This is my first time renting a property as I have just moved out with my partner It was desperate as to why I needed to move so quickly and within one week of talking to Nikki, I had viewed and now moved into the most perfect first home Cannot thank them enough, very informative and quick in responding any concerns or queries! Would 100% recommend using Bairstow eves when looking for your new home

Rhianne · 24 May 2020

Agent replied

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Amazing team, Great communication. Keeps you informed with what's happening, Rob is a very nice and well spoken and an understanding man. Highly Recommended. Many thanks again.

Geri · 24 April 2020

Agent replied

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Lucina and her team were very helping through the process of us buying a property, and they were the agents for the sellers. Quick to answer any questions we had

Sinead · 10 December 2018

Agent replied

Thank you for the great 5 star review I'm pleased to see that you benefited from the passionate and personal approach taken by the Southend-on-Sea team. Kind Regards, Sarah

5/5

Google

Sam helped us through the entire process from start to finish. Very friendly, helpful and professional. It made the whole process so much easier and less stressful, a big thank you!

Adz · 23 September 2024

Agent replied · 23 October 2024

Thank you for your terrific 5* review Adz. Best wishes, Lucy, Customer Relations.

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