Trusted Agent profile · Southend-on-Sea · Essex

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Bairstow Eves Southend-on-Sea reviews

4.7

★★★★★ Excellent

411 reviews across 1 platform

45 Ness Road, Shoeburyness, Southend-on-Sea, Essex, SS3 9DB

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Bairstow Eves's office in Southend-on-Sea, Essex, at 45 Ness Road, is rated 4.7 out of 5 across 411 reviews on 1 platform, including 411 Google reviews rated 4.7.

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4.7 / 5

411

Reviews on Google

This office

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Reviews

Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.

1/5

Google

Avoid at all costs. Over priced service for finding a tenant they are about £150-£200 more than the other agents in the area. A catalog of errors from in correct bank details, incorrect paperwork wasted trips to their office when paperwork wasn’t ready and sending arrears letters to my tenant unnecessarily. Fobbed off regarding my complaint and failed even then to come back to me with an Explanation twice. Save yourself the grief find another agent .

Darren · 8 February 2020

Agent replied

Hi Darren, I am sorry to read your comments, please do contact us via review@countrywide.co.uk to discuss further and enable us to learn from your experience. Kind regards, Scott

5/5

Google

If you are thinking of a property management company, I would recommend Bairstow Eves. They have been quick to resolve any issues. The staff are all very professional and your property will be in trusted hands. I have had staff especially Tom, who has worked out of hours to help customers. Fast, professional and deliver results! Overall a 5 star company who puts their customers first.

Dee · 11 December 2015

1/5

Google

complained about a tap that sprays everywhere over 2 months ago...still not fixed... complained about a door that fell off....over 2 months not fixed. washing machine broken for the second time... over a week and not heard anything! yet when they increase the price of the rent they are on the ball to make sure they ring you. Since moving in my place 4 years ago i have so many issues with bairstow eves! avoid like the plague!

Jamie · 13 July 2019

Agent replied

Good afternoon Jamie, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

4/5

Google

Very happy with the help provided especially Donna. Took a long time to buy flat but agents tried very hard to move things along

Anne · 30 April 2021

Agent replied

Thank you for your lovely review. Kind regards, Lucy, Customer Relations.

5/5

Google

Jake was a great help in me finding a new place to rent. He's helpful, concise , efficient and friendly.PositiveQuality

George · 10 January 2022

Agent replied

Thank you for your excellent comments and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Callum Greenwood Lettings Negotiator Bairstow Eves in Southend on sea , reliable and professional. Helped us achieve …

Barbara · 13 April 2025

Agent replied · 13 April 2026

It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Renting a flat for the first time with Bairstow Eves. We had a great experience with Sam. Highly recommend.

Fanny · 30 March 2025

Agent replied · 4 May 2025

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

I use the Southchurch branch to find tenants for my flat in Southend, after experiencing bad and unprofessional agencies in the past. This branch of Bairstoweves is very competent and totally professional. They found me tenants very quickly and I have been totally satisfied with these tenants. I will certainly use this branch again and I should like to thank Nikki for all her help.

John · 11 December 2015

5/5

Google

This is my first time renting a property as I have just moved out with my partner It was desperate as to why I needed to move so quickly and within one week of talking to Nikki, I had viewed and now moved into the most perfect first home Cannot thank them enough, very informative and quick in responding any concerns or queries! Would 100% recommend using Bairstow eves when looking for your new home

Rhianne · 24 May 2020

Agent replied

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Amazing team, Great communication. Keeps you informed with what's happening, Rob is a very nice and well spoken and an understanding man. Highly Recommended. Many thanks again.

Geri · 24 April 2020

Agent replied

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Lucina and her team were very helping through the process of us buying a property, and they were the agents for the sellers. Quick to answer any questions we had

Sinead · 10 December 2018

Agent replied

Thank you for the great 5 star review I'm pleased to see that you benefited from the passionate and personal approach taken by the Southend-on-Sea team. Kind Regards, Sarah

5/5

Google

Sam helped us through the entire process from start to finish. Very friendly, helpful and professional. It made the whole process so much easier and less stressful, a big thank you!

Adz · 23 September 2024

Agent replied · 23 October 2024

Thank you for your terrific 5* review Adz. Best wishes, Lucy, Customer Relations.

5/5

Google

Once again bairstow eves have done it again, I’m extremely impressed by how well they work and such professionalism, I’d love to point out a particular person and that is Nikki Coll an outstanding person indeed could not be any happier with her , she has personally gone above and beyond to help us in anyway shape or form and for that I’m truly grateful. If you want an agent she’s perfect 👍🏻

CreatorOfSins · 27 August 2020

Agent replied · 27 August 2023

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.

5/5

Google

The home buying process is long and frustrating, but Bairstow Eves were really helpful. Donna and Lucina ensured I was always kept updated, and went out of their way to resolve any issues that I encountered. I would recommend them to anyone looking to buy or sell a property.

Chris · 28 September 2023

Agent replied · 29 October 2023

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very friendly staff, Sam helped me all the way through the moving process, she was happy to answer any questions I had, absolute pleasure to deal with, many thanks x

Helen · 2 October 2024

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review Helen! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

4/5

Google

Lucina and team gave good service from start to finish! We're very happy with the service the we received.

Aubree · 16 August 2021

Agent replied

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service from Shaun Baker at Bairstow Southend Branch. Very professional and made the process of selling through auction straightforward. I would definitely recommend .

Helen · 18 November 2024

Agent replied · 9 December 2024

Thanks Helen for the wonderful 5* review, recommendation and considerate comments regarding your experience with Shaun and our Southend branch. Best wishes, Lucy, Customer Relations.

1/5

Google

Avoid Bairstow Eve Letting Agents like the plague. They consistently underperformed, they forge contracts, they fail to meet basic standards, and left me feeling exploited and let down. Airbnb would be a better choice. AVOID AVOID AVOID. They're an absolute bunch of charlatans!! (you dumb letting agents can Google that)

David · 30 June 2023

Agent replied · 30 July 2023

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

Robert helps us through the hole process, made it easy and comfortable. Would recommend Robert 100% Nikki was also really helpful when collecting keys!

Frankie · 8 February 2020

Agent replied

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Sam from Bairstow Eves was fantastic from the viewing to the handover of keys. She was always available and happy to help! Thanks so much for your help Sam x

EastEndAnglers · 19 August 2024

Agent replied · 26 August 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

First rate team, fantastic service! From Nikki C to Thomas O, I have been blown away by prompt excellent service. They went out of their way to help beyond the call of duty! I deal with a lot of estate agents but this is by far my best experience, and because of this I now approach Bairstow Eves first in other parts of the UK where I do business! Once again thank you guys!

Hannah · 10 December 2018

Agent replied

Many thanks for your fantastic 5* review Hannah. It's great the team at Bairstow Eves in Southend provided you with such a great experience. Best wishes, Tracey.

5/5

Google

Bairstow Eve's provided a great, smooth service all along the process of renting. Katie was very helpful with every question we had. Great service!

Jordan · 3 October 2019

Agent replied

Thank you for your 5* review! Best wishes, Scott

5/5

Google

I recently had a market valuation conducted by Jane. She was extremely knowledgeable and informative and had clearly done her market research on the local area I felt like I was in safe hands and that I had been given an extremely accurate valuation

Christopher · 26 October 2023

Agent replied · 29 October 2023

It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.

1/5

Google

One of the worst Estate agents how they have such good reviews is a miracle. I have been in the process of buying a house with Bairstow Eve's for some time and have had nothing but problems with there communication. You're lucky if they answer the phone and when they do they tell you the person you need is out of office and will call you back but never does.

JAMES · 3 October 2019

Agent replied

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

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