Ayers and Cruiks Southend-On-Sea reviews

★★★★★ 5/5

Trustpilot

Ive delt with a few management…

Ive delt with a few management companies in the past but Ayers & Cruiks are so helpful with the drama

Peter · 6 May 2026

★★★★★ 5/5

Trustpilot

Very efficient

Very efficient, polite and helpful staff. Jo our estate agent was brilliant! Highly recommend

Danny · 11 June 2026

★★★★★ 5/5

Google

I have just moved into a new property with Ayers & Cruiks and the whole process was smooth and stress free. I primarily dealt with Jo and Nick, however, the whole team were very professional, extremely helpful and always friendly. I have been a tenant with them in another property for 10 years and they have always provided an exceptional service dealing with issues that arise in a prompt and efficient manner. I would definitely recommend!

Maxine · 25 July 2024

★★★★★ 5/5

Google

Myself and my partner have recently let through this agency and have found the whole process to be smooth, easy and with all the help and assistance we could need from the agency. Really friendly team - we mostly dealt with Kathryn who's been an absolute pleasure - helpful, friendly, and speedy in responding to us and ensuring things are dealt with in a timely manner. No issues whatsoever, would highly recommend. Thanks Kathryn and team!

Jack · 17 August 2023

★★★★★ 5/5

Google

Where should i start, everything was great, since the first viewing to the process of reference and moving in, Cameron and Jo where extremely helpful, the whole process was super easy, always kept communicating with us regarding everything house and reference related, super friendly and attentive, helped us overcome any obstacles with the reference process, if I could give more than 5 starts I most definitely would, thank you so much once again guys 👏🏻👏🏻👏🏻❤️❤️❤️

Vânia · 25 July 2024

★★★★★ 5/5

Google

Ayers and Cruiks are a really helpful agency. Needed a two bed flat for myself and my friend and they were able to assist us really quickly. We were moved in within a month! They are very easy to contact and very quick to respond. I would definitely recommend them to any one who is renting as they are a great agency to rent with :)

Kira · 5 December 2024

★★★★★ 5/5

Google

Ayers & Cruiks provided excellent service with expert knowledge and effective communication. Highly recommended Bradley and the rest of the team for smooth commercial property transactions.

Alfie · 27 July 2024

★★★★★ 5/5

Trustpilot

Contractor working on behalf of Ayers and Cruiks

Fantastic team to work for all round. Great communication, always a pleasure to deal with!

JOSEPH · 5 May 2026

★★★★★ 5/5

Google

The best Southend can ever find !⭐️⭐️⭐️⭐️⭐️ From the moment you walk-in the door until you leave, this place treats you like gold!! I have never been in a place where l've felt so welcome by so many people; from management. Can't say and thank enough good things about Jo. You can trust them without a doubt . I can't imagine going anywhere else, for rent , lease or freehold. Highly recommended!!! 💪👍😊

VLADIMIR · 25 July 2024

★★★★★ 1/5

Yell

Avoid

When you want to vacate a commercial property let by Ayres and CRO0KS, even if it is in a better state than they gave it to you, they will make unreasonable demands, such as, replace blown glass (already blown when moved in) conduct drainage surveys, replace outdated lighting and AC systems. They will also charge you thousands of pounds per year in service charge (money for nothing) they will not spend a penny of it. Previous tenant had the same issue with this lot, ended up going legal - now two current tenants that I know of are experiencing the same. DO NOT MAKE THE SAME MISTAKE!

BradleyJ-111 · 13 June 2025

★★★★★ 5/5

Trustpilot

Great service

Great service - quick response times and easy to work with!

Lauren · 5 May 2026

★★★★★ 5/5

Google

Cameron Cruiks is a whizz. As a newbie to retail property, he tactfully and diplomatically guided my business partner and I through the process of renting retail. …

Madelaine · 16 December 2025

★★★★★ 5/5

Trustpilot

Rita and holly are fantastic

Rita and holly are fantastic. They

Matthew · 2 June 2026

★★★★★ 5/5

Google

Great service from all the team at Ayers & Cruiks. Highly recommend their services.

Steven · 2 April 2026

★★★★★ 5/5

Google

The team were really helpful and understood my requirements. Showed me around a few commercial units. Brad was especially helpful.

James · 27 July 2024

★★★★★ 5/5

Google

We have lived in a property managed by Ayers & Cruiks for 3 years. Unfortunately we had a number of issues when we first moved in, we viewed a show flat and was reassured the one we are moving into is like for like, unfortunately this wasn’t the case in terms of decor/ appearance even though we was told it would be. When we raised this nothing was done about it, we decided to leave it as we loved the property and the issues weren’t the end of the world. Fast forward 3 years we have now moved out, we were picked up on some issues around the paint on the walls (one of the main issues we raised when we moved in) Emma Steirs handled it brilliantly, felt she really listened to what we had to say, it was out of her control as the person dealing with the issues at the start no longer worked there, her communication was quick and issues resolved fast, she has brilliant customer service skills.

Chelsea · 12 April 2025

★★★★★ 5/5

Trustpilot

Communication was clear and prompt and…

Communication was clear and prompt and contracts all signed with in a week. Highly recommend.

Sam · 3 March 2026

★★★★★ 5/5

Trustpilot

Cameron did a outstanding job even when…

Cameron did a outstanding job even when things dragged on

Yumi · 10 April 2026

★★★★★ 5/5

Trustpilot

Had good dealings with Ayers & Cruiks

Had good dealings with Ayers & Cruiks, Southend. Always responded promptly and professionally.

LMK · 2 March 2026

★★★★★ 5/5

Google

we have just moved offices from Suffolk to Southend and have taken a new lease in Dencora Court Ayres & Cruiks have been fantastic from the beginning they have been nothing but professional and a special thanks to Steve .PositiveResponsiveness, Professionalism

Clive · 13 June 2022

★★★★★ 5/5

Google

I think Ayers & Cruiks is one of the best letting agent in UK. Their service is great and communication always fast. I worked with Emma, she is a very professional lady and help me a lot to find out my new home. I wish for a great future to Ayers & Cruiks.

Salah · 15 December 2023

★★★★★ 5/5

Google

I received a 5* service from Ayres & Cruiks, Neil, Steve and Kevin were very professional throughout and I would highly recommend using their services. Thanks again. Simon.

Simon · 13 June 2023

★★★★★ 5/5

Google

The service I received was fantastic from start to finish from both Jo Ballantyne and Emma Stiers. Helped me and kept me updated at every opportunity. highly recommended and a huge thank you to Jo and Emma for making the process simple. Thank you John Fuller

Admin · 13 April 2024

★★★★★ 1/5

Yell

The worst residential managing agent I have ever encountered

I can NOT recommend Ayers & Cruiks for residential block management or service charges , custody. They are the worst managing agent I have ever dealt with. Aggressive. Rude. Inexperienced. Incompetent. Unprofessional. Very poor-quality services both professionally and to our block. I should have taken the hint from their own air conditioning blowing out hot air in the height of summer! They treat Leaseholder clients with total disdain when issues are flagged, including overlooking Health and Safety risks. Evasive when called to account about where our money goes. They have run our development into a state of disrepair. There's a clue as to how toxic they are in their staff turnover. Ignore the glossy online marketing - their offices are on an industrial estate, like somewhere you’d get a dodgy MOT from. The only thing they are skilled at is making excuses and blame deflection. Save yourself the aggravation and avoid this company.

GregoryG-28 · 30 November 2024