Trusted Agent profile · Southend-On-Sea
★★★★★
188 reviews across 3 platforms
86 - 88 Baxter Avenue, Southend-On-Sea, SS2 6HZ
Ayers and Cruiks's office in Southend-On-Sea, at 86 - 88 Baxter Avenue, is rated 4.4 out of 5 across 188 reviews on three platforms, including 149 Google reviews rated 4.5.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
GoogleWhat can I say, Emma and Jo were amazing. From the first viewing to the complete process they were right there. Nothing was ever to much trouble, they kept us updated all the way through. We dealt with Emma for most of the process so need to give a special thank you to Emma but Jo you were also amazing. I would definitely recommend Ayers & Cruiks. We love our new home and are so grateful to you guys. From one very happy family x
5/5
GoogleWorked with Bradley and all went very well and smoothly. Great communication and in the location within a couple of weeks.
Hi Nick, Thank you for your kind review. We’re really pleased to hear that everything went smoothly and that Bradley’s communication helped make the process quick and … More
4/5
GoogleAs a Leaseholder of some 28 years at a property managed by Ayers and Cruiks for the past 7 years my experience of specific property managers has been varied and not always perfect. However since Rita Nichols has been responsible for the property there has been speedy and efficient action on all issues raised. Well done Rita!
Thank you Lynne, it was a pleasure working with you
5/5
GoogleRachel and the team have been extremely helpful throughout the process! Highly recommend it!
Thank you very much Ayan
5/5
TrustpilotWe switched to A&C from a terrible…
We switched to A&C from a terrible company and it has been a breath of fresh air to work with Rita and Holly who has worked very hard to take over our building and immediately fill us with confidence and we do not regret the move at all. Bravo and thank you
Thank you so much for your wonderful feedback, and for choosing to switch to Ayers & Cruiks, we truly appreciate the trust you’ve placed in us. We’re delighted to hear that the transition has been a breath of fresh air. Rita and Holly have both put in a great deal of effort to ensure a smooth handover, so it’s fantastic to know they’ve helped build confidence from the start. Your kind words mean a lot to us, thank you again for your support! Ayers & Cruiks
5/5
Googlebradley helped me with an office they had to rent locally in Rayleigh. I was looking for an office which they advertised and Bradley was a great help in sorting it for me
Dear Colin. Thanks for leaving your review, its great to hear that Bradley was so helpful and we are sure he will be delighted to read this
1/5
GoogleLed us on, on a property for over 5 weeks, to then tell us landlord is proceeding with someone else, chased them 5 or 6 times as no one is ever in the office and have basically wasted 5 weeks, the landlord is also the owner of the company so seems very convenient
Dear Johnny, Thank you for your feedback. We’re sorry to hear you feel let down, and we completely understand how disappointing this outcome must be. All tenancy decisions are made by the landlord of the property, and on this occasion they chose to proceed with another applicant. We appreciate that you were waiting for an update, and we’re sorry if our communication didn’t meet the standard you expected. This isn’t the experience we aim to provide, and your comments will be reviewed so we can improve our process. We’d welcome the opportunity to speak with you directly to go through what happened in more detail. Please feel free to contact me at Darrell@ayerscruiks.co.uk. Thank you again for your feedback. Kind Regards Darrell Clarke Director
5/5
TrustpilotFrom first contact
From first contact , valuation, finding buyers, to following up buyers and client liaison the support and service received has been exceptional. Without the the expertise of Darrell Clarke I doubt if the sale would have been completed. Persistence and resolve was so prominent cannot express how so impressed with the service and will have no hesitation when next need this sort of service. Many thanks to Darrell at Ayres Cruiks
1/5
GoogleIf I could give zero I would! I’d never rent via Ayers ever again and would never recommend to anyone! The branch in Southend on sea has some very rude staff with no people skills! We rented a flat that had been newly done up on the understanding that there was no issues with it… on the day we moved in there was noticeable water damage to a wall in the main bedroom which we immediately called the office they sent out a builder who told us there was water damage to the external wall and to draw round it with a pen! Over that year we reported more and more problems where we got sent a builder who kept saying we will talk to the landlord but nothing got done! The landlord took over £400 from our deposit because of this issue and over a month after we handed the keys back we’ve been hit with another bill that isn’t our fault and to make it worse it was an email not even a phone call! Overall your staff are rude and don't know how to communicate or even do their jobs correctly! As someone who has rented through a couple of different estate agents I am deeply disappointed, angered and disgusted with how we are being dealt with!
5/5
TrustpilotFabulous Co
Our block of flats have only been using A&C since December and they have been fantastic. We have seen a huge difference already. They are very efficient and quick to respond to any problems. I would highly recommend them.
Hi Sarah Thank you for your fantastic review. We're so pleased to hear that you've seen a significant improvement since appointing Ayers & Cruiks. Your recommendation means a great deal to us, and we'll continue working hard to provide a responsive and efficient service. Thank you for your support.
5/5
TrustpilotAyres & Cruiks are a responsible
Ayres & Cruiks are a responsible, professional management company. Rita, who manages the Southpoint flats, is quick to respond to any issues and arranges repair work or action straight away. The communication is excellent. No complaints :)
Thank you so much for your kind feedback, we really appreciate you taking the time to share it. We're delighted to hear that you’ve been happy with the service and communication. Rita will be especially pleased to receive your recognition; she works hard to ensure issues are handled promptly and efficiently. It’s great to know this has made a positive difference. We look forward to continuing to provide you with a high standard of service
5/5
TrustpilotGreat communication
The whole team has been so helpful and accommodating throughout the rental process. A special thanks to Cameron and Emma for answering my many questions and enquiries. I would highly recommend this letting agent and am excited to move in shortly.
Thank you so much for your positive review Romi. Our residential team take great pride in delivering top tier customer service and will appreciate your review massively! We hope you enjoy your new home. Kind Regards Ayers & Cruiks
5/5
TrustpilotGreat communication
The whole team has been so helpful and accommodating throughout the rental process. A special thanks to Cameron and Emma for answering my many questions and enquiries. I would highly recommend this letting agent and am excited to move in shortly.
Thank you so much for your positive review Romi. Our residential team take great pride in delivering top tier customer service and will appreciate your review massively! We hope you enjoy your new home. Kind Regards Ayers & Cruiks
5/5
GoogleAyer’s & Cruiks commercial Team have been such a delight to work with. Especially Neil he really put the extra effort in to find me a industrial unit for me and my team to work in. Look forward to working with them in the future!
Dear Adam thank you for your comments its great to know our efforts are appreciated. We look forward to working with you again soon
1/5
TrustpilotAbsolutely rubbish
There is retail shop on there website for the last 3 months I am trying to view it and every time I call they answer the same rubbish that we did not have the key yet it’s ridiculous if you won’t be able to get key or arrange a viewing then there is no point to be on your website one of very very low service providers in real estate market I am tired now and and wouldn’t ring them again and will not recommend this estate agency
4/5
TrustpilotOur management company
Ayers & Cruiks have been the management company for our development over the last couple of years. Very happy with the service. Rita the property manager has been excellent. Thank you
Thank you very much for your kind feedback, we really appreciate it. We're delighted to hear that you’ve been happy with the service over the past couple of years. Rita will be especially pleased to receive your comments; she is committed to delivering a high standard of service to all our developments. We look forward to continuing to support you and your property.
1/5
TrustpilotDo not use for Residential Block Management
I can NOT recommend Ayers & Cruiks for residential block management or service charges , custody. They are the worst managing agent I have ever dealt with. Aggressive. Rude. Inexperienced. Incompetent. Unprofessional. Very poor-quality services both professionally and to our block. I should have taken the hint from their own air conditioning blowing out hot air in the height of summer! They treat Leaseholder clients with total disdain when issues are flagged, including overlooking Health and Safety risks. Evasive when called to account about where our money goes. They have run our development into a state of disrepair. There's a clue as to how toxic they are in their staff turnover. Ignore the glossy online marketing - their offices are on an industrial estate, like somewhere you’d get a dodgy MOT from. The only thing they are skilled at is making excuses and blame deflection, as their response to other people's reviews show. Save yourself the aggravation and avoid this company.
Dear Mr Gauge, I was very upset to read your review. My colleagues and I have tried to investigate your allegations, but we do not seem to have you registered as a tenant in any of our blocks and without knowing which property you are referring to it is very difficult to be able to respond to these very serious complaints. I do wonder if you have the right firm as our offices are not on an Industrial Estate as you claim, we have an office in the city centre of Southend and another in the city centre of Chelmsford. I have to admit I don’t recognise many of the complaints that you make, especially the comment on turnover of staff. We have had the same team in place for several years and have recently expanded this, so Im not sure how you reach this conclusion. I would very much like to discuss this with you, so please email me on kevin@ayerscruiks.co.uk or call me on 01702 343060. Kind Regards Kevin Cruiks FRICS Director Ayers & Cruiks
5/5
TrustpilotAyers and Cruiks and especially Julia…
Ayers and Cruiks commercial team of Julia and Alison go above and beyond for all their clients their knowledge, integrity, efficiency and professionalism are second to none !
Thank you so much for your kind words, it really means a lot to us. We’re especially pleased to hear your recognition of Julia Richards; she’ll be delighted to know her efforts made such a positive impact. At Ayers and Cruiks, we always strive to go above and beyond for our clients, and your feedback truly motivates us to keep delivering our best.
2/5
GoogleCameron seemed helpful, but I’m not sure I fully trust this company or who they use for referencing, check reviews on FCC paragon before handing over a holding deposit, seems we were destined to loose £420 from the start. Easy way of making money I guess. The house we viewed was beautiful but should easily have been snapped up, perfect location for commuters so it’s shocks me it’s still available, probably taking a few more ‘holding deposits’ a big con sadly.
Dear Nadine Firstly, thank you for your comments regarding Cameron. We understand your frustration at not securing the property, but it’s a shame that you chose to post such comments on a public forum. We have investigated your accusations and would comment as follows. You did pay a holding deposit of £391.15 in respect of the property, and it was removed from the market. We asked you to complete an application form for referencing purposes and made it clear that any false or misleading information could adversely affect the outcome of the referencing. You completed the form and signed it; you also signed our terms of business which clearly outline the circumstances under which your deposit might not be returned. Unfortunately, your referencing failed due one of the highlighted reasons and we explained to you that we would need to withhold your deposit to cover costs and time expended as per the terms and conditions to which you had agreed. Therefore we think your comments are unfounded as we had made you fully aware of all the circumstances surrounding your deposit. We would therefore ask you to withdraw these serious allegations. If you wish to discuss the matter further, then please contact us.
5/5
TrustpilotThe details that come through regarding…
The details that come through regarding works have the correct info and Rita and Holly are very helpful if there are any issues Payment of invoices very good
Thank you for your kind feedback! We’re really pleased to hear that the information provided is clear and helpful, and that Rita and Holly have been able to support you whenever needed. It’s also great to know our invoicing process is working smoothly for you. We truly appreciate your comments and look forward to continuing to support you! Ayers & Cruiks
5/5
TrustpilotQuick, efficient, supportive and helpful
It was one of the most quickest and easiest agents I could hold onto. From the viewing the property to the moment of signing the contract, the whole experience was exceptionally pleasant, as all the team members are very efficient, proactive and dealing with tenants in very professional, approachable and friendly manner. Thank you very much for all support and help during such stressful and difficult time such as moving out and in. I would most definitely recommend them and very happy with my choice and putting trust in them for managing my property. My best wishes.
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was quick, efficient, and supportive. Our team strives to provide a professional, approachable, and friendly service, and it’s wonderful to know we made your moving process easier. Your recommendation means a lot to us, and we’re grateful for your trust. Best wishes in your new home!
1/5
TrustpilotIncompetent fools
Incompetent fools, avoid! Lack of empathy caring and general knowledge is staggering.
Dear Mike, I am sorry to hear you haven't had a positive experience, so we can investigate this further please contact me on darrell@ayerscruiks.co.uk. Darrell Clarke Director
5/5
GoogleI have been in touch with Emma and Cameron since March 24, and at the time, I was still waiting for my certificate of sponsorship for the skilled worker route to be approved by the Home Office. I met with Emma first and she was kind enough to show me around a lovely one-bedroom apartment at the Baryta House in Southend-On-Sea and sat down with me and talked about my situation and then took in my my personal documents for review. I could simply tell from the appointment with her that day that she and her team was genuinely trying to help me where they can to secure my first home in Southend. However, due to belated visa approval, I had to postpone my search for an accommodation. Then, 5 months passed, I finally got my visa and started my new job. I reached out to Ayers & Cruiks again for help, and this time around, Cameron very kindly showed me around another one-bedroom apartment in the same building and was very friendly and helpful in terms of following up with me through emails and my application. My overall experience with Ayers & Cruiks was very positive. I would definitely seek their help again if one day in the coming future I were to purchase my own property.
Thank you so much for your positive review, we wish you every happiness in your new home and look forward to dealing with you in the future
5/5
GoogleWhat a great experience organising our new office with Ayers & Cruiks. Bradley Hair was excellent in answering all our questions and making the whole process run smoothly. It was a pleasure to do business with this company and I would highly recommend them.
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