Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDishonest and Unethical. Myself and my wife were looking for a 12 month lease in Southampton. We found an ideal property but was told by the agent that a 6 month lease would be offered initially with the view to extend to 12 months. This, I was told, was necessary to protect the landlord from potentially bad tenants.
We accepted this information and signed a 6 month lease, only to find out approximately 2 weeks into the tenancy that the house was already on the market for sale! The only way we found out is because we were asked by the sales team to give an appropriate time for a viewing.
This obviously caused my family alot of stress as we have a baby and a dog, and stability was a big factor for us when obtaining a lease. This was not considered by the agent who clearly misrepresented us by either being dishonest or unethical in her approach to arranging the contract.
To make things even worse, they charged us £342 for their 'services' in arranging a rental contract that was clearly unsuitable. We would not have signed the agreement if we knew that the house was for sale.
This whole experience has caused my family much anxiety and stress in not knowing whether we will need to relocate AGAIN in a few months.
I hope that someone will read this and decide against doing business with them.
Paul · 18 June 2019
Agent replied · 16 June 2024
Hi Paul,
We understand your concerns and we understand that your complaint has already been escalated to stage two of our complaints process. We appreciate your feedback as we are constantly aiming to improve our levels of customer service. If you have any further questions or require further help then please get in touch with the Southampton branch.
Kind regards,
Your Move
★★★★★ 1/5
GoogleDisaster from start to finish.
A few days after I paid a holding deposit on an apartment, I was called and told the landlord had changed their mind and no longer wanted to rent it out. My holding deposit was returned to me.
A few days later, I was again called to be told the landlord did now want to rent it again. I paid the holding deposit again, and moved in.
After just 4 months of a 12-month lease, your move contacted me to say the landlord wanted to move back into the property so could I move out? I said no, my lease was for 12 months.
I moved out 2 weeks before my 12 months was up and was told decorators would be going straight in. Then a few days later, I received my moving out report to discover I was being blamed for decorating materials being left in the property, mess in the sinks, etc! I disputed this immediately and was told the landlord would look over things shortly.
I’ve now been out of the property for over a month and am yet to receive my deposit back. When I’ve chased this up with the agent, I’ve been told to open a dispute and essentially chase it myself. The agent Josephine who I’m dealing with seems to have zero interest in actually doing her job by chasing up the landlord herself, and seems to think it’s perfectly reasonable to require me to fill in a 4-page form just so she can “give the landlord a deadline” (why on earth have they not been given a deadline anyway?!).
I’m disgusted with the lack of service from this company. Their tagline is “it pays to be with your move” - I beg to differ!!
Hayley · 18 January 2024
★★★★★ 1/5
GoogleKeep getting useless newsletter and other emails. Clicked unsubscribe, still getting them. Contacted Your Move and they say you have to contact the branch. Contacted the branch twice and they still won't stop sending me emails. Have reported to ICO now
Sara · 17 May 2024
Agent replied · 16 June 2024
Hi Sara,
Please email us at southampton@your-move.co.uk and I will remove you from our system.
Our sincere apologies.
Best Wishes,
Charlie and th e team
★★★★★ 5/5
GoogleWill definitely use again.
Charlie went out of his way to help me out.
Great communication throughout the sell of my property.
Professional service and will recommend to others
Lee · 17 February 2024
★★★★★ 1/5
GoogleKept charging me rent even after I turned in the keys and ended the lease AND they charged me £260 for cleaning when I already had my own private cleaner.
Anonymous · 5 November 2024
Agent replied · 10 November 2024
Good Afternoon, its disappointing that you chose to leave a 1* review instead of contact us directly in relation to this as we would have been able to advise that the rent is sent via Standing Order and therefore if you don’t cancel this payment, your bank will continue sending it to us. I’d like to make arrangement for this payment to be returned so please could you email us on Southamptonlettings@your-move.co.uk so we can issue any overpayments back and look into the cleaning cost. Thank you, Vic, Lettings Manager
★★★★★ 5/5
GoogleI would like to thank George very much with his assistance helping us to find the perfect property in what was a very sensitive situation for me. George certainly went over and beyond and could not of been more helpful. Really great guy and is a credit to your office. Thanks again George for all your help, you'll go far. Julie Lodwidge
Julie · 18 June 2019
★★★★★ 5/5
GoogleI suggest Your Move Estate Agents who is looking for a place to accommodate. Especially Lauren helped me a lot in the agency. She gave me full information in the beginning of renting procedure and there was no surprise in terms of deposit, commission, utilities at home etc. It is a trustworthy agent and the employees are honest.
İnci · 17 June 2020
★★★★★ 5/5
GoogleIt was one of the best decisions to move into the flat. All the staff at Rightmove Southampton are very friendly and helpful especially Patrik. He is always there when we have issues. Would definitely recommend them!
Héjja · 17 June 2023
★★★★★ 5/5
GoogleI bought my lovely home in Southampton through this company. It took 5 weeks start to finish. Max, Frances and Charlie were first rate for speed, flexibility and communication. Absolutely first class. Quality outfit.
Lambeth · 21 August 2023
★★★★★ 5/5
GoogleThe team in lettings are absolutely brilliant. Especially Melanie ..At such a stressful time trying to find the correct paperwork, she guided me through and went out of her way to be helpful. Highly recommend!
Daisy · 17 June 2023
★★★★★ 5/5
GoogleThank you Patrik! You are Sooooo good, and very patient and waited for us to arrive at the office to pick up the keys even after work on our first day of moving in.
若均杨 · 17 June 2023
★★★★★ 5/5
GooglePatrik was amazing and full of knowledge which gave me a lot of comfort and trust as an agent. I would certainly recommend him! Thank you so much for your help and effort Patrik
Sasha · 17 June 2023
★★★★★ 5/5
GoogleWe had a great experience moving in, Patrik was a huge help. All of us at the flat love the place, great price and it's in the city centre. Would recommend YourMove!
Zsófi · 17 June 2023
★★★★★ 5/5
GooglePatrik is always there for us whenever me and my flatmates have questions about the property. He’s really friendly, helpful, kind and patient with us, provides a really good service! :)
Laura · 17 June 2023
★★★★★ 5/5
GoogleI have had nothing but a quality and personable service from the team here. Charlie was fantastic on the sales side and Vic has been amazing on lettings side. Many Thanks.
Achubbock · 17 June 2023
★★★★★ 5/5
GoogleHuge thank you to Jake in the Southampton office for his help in finding my brother a fantastic apartment and to the manager Richard for his professional advice and guidance. A great team, I would highly recommend using Your Move
Julie · 17 June 2022
★★★★★ 5/5
GoogleYourmove are my number 1 go to agent, weather buying or selling - Or if we are letting. Charlie at Yourmove is very professional and great to deal with.
Jez · 17 June 2023
★★★★★ 5/5
GoogleYour Move recently sold our house. They valued our home for higher than we expected and we got it. Charlie was absolutely brilliant at helping us though the sale, nothing was too much trouble. I would unreservedly recommend him.
Philip · 17 June 2022
★★★★★ 5/5
GoogleGreat & competent correspondence at all times buying through this team (YourMove Southampton) Can't fault the efficiency of Charlie & Max throughout our whole involvement. Thanks again for all your help guys :)
Lauren · 18 March 2024
Agent replied · 16 June 2024
Hi Lauren, Thank you so much for your kind words. It has been a pleasure to work with you. We wish you the best in your new home!
★★★★★ 5/5
GoogleFantastic service from start to finish. Charlie is a credit to the company and would highly recommend anyone looking to use Your Move ask to deal with Charlie.
Sam · 17 June 2023
★★★★★ 5/5
GoogleJenna was fantastic, I requested a copy of my tenancy agreement and wanted to update some personal details. She was very fast and efficient. Thanks a lot!
Steven · 17 June 2023
★★★★★ 5/5
GoogleYour Move Southampton is a reliable letting agency, particular in maintenance team who always help customer solve problems swiftly. Much appreciated for the customer centric service.
Linda · 17 June 2023
★★★★★ 1/5
GoogleHorrible estate agent. They took the agents fee, but they didn’t do anything to help, they requested us to contacted by ourselves. The service is worst, they was wasting our time and getting trouble with us.
Ti · 19 November 2023
Agent replied · 16 June 2024
I'm sorry to hear you feel there has been a lack in service. I would like to look into this further so please contact us on Southamptonlettings@your-move.co.uk for which property this relates to so I can come back to you with a response. Thank you - Vic (Lettings Manager)
★★★★★ 5/5
GoogleWould highly recommend. James, Mel and Hayley were particularly helpful - they responded to e-mails very quickly, were very friendly on the phone and made the move so much easier. Thank you!PositiveResponsiveness, Quality, Professionalism
Alli · 17 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
