5/5
GoogleHighly recommended, I was helped by Victoria, who is very professional, accurate and helpful. Thank youPositiveResponsiveness, Professionalism
Trusted Agent profile · Southampton
Your Move Lettings reviews in Southampton
★★★★★
215 reviews across 1 platform
28 London Road, Southampton, SO15 2AG
Part of Your Move Edward Rose, see every office.
Your Move's office in Southampton, at 28 London Road, is rated 4.2 out of 5 across 215 reviews on 1 platform, including 215 Google reviews rated 4.2.
Reviews
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
Google5/5
Googlesuperb agent, helped me out massively, both Emma & Matt were brilliant in helping me sort issues and secure a property. Can not recommend higly enough.
1/5
GoogleExtremely rude and unprofessional staff, zero service throughout the tenancy for essential repairs that are a hazard to our health and well-being. 100% would NOT recommend anyone from doing business with them.
Agent replied · 16 June 2024
Hi Kurupt, We're sorry to hear that you feel essential repairs were not dealt with correctly and to our usual high standards. Please could you email us with a few more details so we can investigate the issues you have had and find a suitable resolution for you. The best email would be southamptonlettings@your-move.co.uk Many Thanks Your Move Southampton
5/5
GoogleYour move lettings have just been outstanding! I'm a new landlord and was quite nervous. However with help from Matt Richard and Emma the process from listing to let has been perfect. I'm amazed at some of the reviews on here for one star. But as a new landlord I'm guessing most come from tenants who expect the world on a plate. Well done your move keep up the great work!!
5/5
GoogleYou have really helped us a lot in renting a house and saved us a lot of trouble. You will also reply me in time when I have questions. Thank you very much! Thank you for all your help Patrik！
5/5
GoogleThe whole team at Your move have been absolutely great from the initial contact through to the handover of the keys to the new tenants. I have re-instructed Your Move as my sole agent for all of our properties.
5/5
GoogleHave had a 1st class service from Luke @ Southampton Your Move. Very professional, friendly, helpful and quick to respond to every matter regarding our move. Luke, your mum will be so proud of you!! Thanks a million again.
5/5
GoogleThe London road team are fantastic. We work very closely with Emma Clark as we are a tradesperson for them and she could not be any more friendly and helpful. The whole team are very much this way too.
5/5
GoogleCharlie was charming and friendly. The team were also helpful. Definitely would recommend Your move.
5/5
Googlewe have had nothing but good experiences with your move, especially with Patrik. He has helped us with everything from cleaning to house faults. understanding with rent payments and always willing to help. would highly reccommend
4/5
GoogleI had difficulties with the referencing company however while this was ongoing, Your Move and Luke A could not have been any more supportive. I thank them for this and despite all the hiccups (no fault of theirs) I would recommend them in the future.PositiveResponsiveness, Professionalism
5/5
GoogleTo all the team a huge thank you for your advice and support with my first rental property. Charlie, max and Luke are extremely helpful knowledgeable and friendly. As this was my second time in dealing with your move, previously selling my house I would recommend them to anyone. Excellent service.PositiveResponsiveness, Professionalism
5/5
GoogleCharlie and his team are great! A pleasure to do business with.
5/5
GoogleHaving used Your Move for a number of years, ive found their services clear & enthusiastic. Covid can cause communication delays yet they remained quick to respond & continue to give honest advise. We are very happy with their landlord rental services. They have an admin section together with marketing side.
1/5
GoogleDidn't turn up to the viewing. No warning. Didnt answer their phones. Just nah.
Agent replied · 16 June 2024
Good morning Mr Stubbs Firstly I would to apologise for the viewing appointment that had been missed. This had been a clerical error on our part. One of my colleagues have attempted to call to speak to you over the phone to discuss this matter. If you wish to book another viewing for this property please get in touch. Kind regards Richard Timson
1/5
GoogleThe incompetent way Your Move staff handled my effords to find a good flat in southampton, when i found one made a mess of everything but also cost me a good job, to make matters worst it took me two and a half months to get my deposit back,never again will i use Your Moves.
5/5
GoogleExcellent service and communication with YourMove. Liam and Mel have been very helpful and they have accommodated our needs to the best of their ability. Definitely recommend the agency.
5/5
GoogleGood agent would highly recommend !
Agent replied · 16 June 2024
Thanks Victoria 😍 …
5/5
GoogleProfessional experience the moment I walked through the door. I am a new landlord soon to put my property on the market with the Southampton office. I would say even though the fees were a little higher the package and service is worth the extra. Highly recommend sitting down with the valuations team.
1/5
GoogleNo out of hours emergency service Avoid at all costs
Agent replied · 16 June 2024
Hi Connor, For your reassurance, we do have an out of hours service for tenants. We will send you an email with all of the details for future reference. Alternatively please refer to the documentation from when you moved in which contains all the details. We will also arrange for your property manager to give you a call today with regards to your emergency. Many Thanks Your Move Southampton
5/5
GoogleEmma Bushaway, Property Management Coordinator, has been brilliant. Swift to respond and take action, diligent, friendly, and so helpful. An asset to Your Move.
5/5
GoogleThe YourMove team have both given us excellent advice and been extremely helpful and patient throughout the process of moving for which we are very grateful. The team have been kind, friendly and pleasant throughout. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recently used yourmove Southampton to help me source a flat for rental, George Day in particular was extremely helpful and his knowledge of the game was second to none. I would definitely use this company again for a hassle and stress free service. Highly recommended.
1/5
GoogleThis is honestly the worst Agency I have ever had the misfortune of using- extortionate fees to join and resign leases, and have never seen the benefit of that money in the customer service I've received when I've had issues. Genuinely would recommend avoiding if you possibly can.
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