Pearsons reviews

★★★★★ 5/5

Google

Cannot fault the service received from Pearsons. Nicola has been incredibly helpful from the outset. She has been readily available whenever needed and we sailed through the process from start to finish with ease. Highly recommend as letting agents.PositiveResponsiveness, Quality, Professionalism, Value

Sally · 25 August 2021

★★★★★ 5/5

Google

Pearsons were the agents for a property I was purchasing. Their service was exemplary. I was always kept updated (thanks Gina) and they were instrumental to moving the purchase through swiftly. Highly recommended.

Jeremy · 25 August 2022

★★★★★ 5/5

Google

we managed to find a great apartment through them, a very helpful team, especially Mrs. Maggie, I recommend and thank you

Damian · 25 August 2023

★★★★★ 5/5

Google

Fantastic service from Pearsons during the sale of our house, from start to finish: value for money. It was definitely worth spending a little more on this estate agent, they achieved a great realistic sale price for the house. This is down to their professional attitude, looking after seller AND buyer. They are really looking after you and they offer a personal and efficient service. I would highly recommend Pearsons to anyone wanting to sell their house in Southampton, and also for people looking to buy. Pearsons will provide an honest trustworthy service.PositiveResponsiveness, Quality, Professionalism, Value

Stephanie · 25 August 2022

★★★★★ 5/5

Google

Thank you, Alison. You have been very supportive and patient in explaining all my questions. Thank you, Pearson team. Although I am just renting the property, I will definitely consider staying with Pearson for my future housing needs and any other deals.

Ram · 8 December 2024

★★★★★ 1/5

Trustpilot

Awful customer service for tennants

We rent a house from Pearsons Southampton, they're a nightmare to deal with for any maintenance issues. The day we moved in our neighbours warned us that they've seen rats running in and out under the front door, we let them know and they did nothing. A few weeks later we first found evidence of rats inside the house, they sent out a pest control company who put down poison and recommended several holes are filled. Pearsons refused to fill in the holes until there was no evidence of pests, meaning the house was exposed to any number of rats entering in the meantime. After much arguing we managed to get them to fill the holes, they sent out a guy who didn't really know what he was there for so only filled in holes that we were personally able to point out to him. Another few weeks later the rats were back, and had spread to other rooms of the house. I called Pearsons and asked them to send pest control to check for other points of entry, they said they would call me back and later I instead received an email from them refusing to do so. Other issues I don't have time to go into detail about include unsecured gas pipes, a collapsing garden wall and partially collapsing ceiling. I would avoid renting from them unless you get a building survey of the place done as if you were buying it as they clearly have no quality control for their properties and are resistant to fixing the issues when you find them yourself.

Consumer · 27 August 2024

★★★★★ 5/5

Google

We were very impressed with the friendly nature, helpfulness & professionalism of the staff at Pearsons. From start to finish they were extremely helpful & guided us through the whole process & at times went above & beyond. We would have no hesitation in recommending Pearsons to anyone wanting to sell their house. Thank you all Trevor & Angela.

Trevor · 28 November 2023

★★★★★ 5/5

Google

Excellent service from Pearsons. They show great care for sellers and buyers, understanding how stressful this process can be. They are with you at each stage of the process and keep you well informed. They also give very good advice. We dealt with 2 very slow solicitors, and if it wasn't for Gina's hard work and persistence, we would never have exchanged. Thank you Pearsons for helping us find and secure our dream home!

Marie · 25 August 2022

★★★★★ 5/5

Google

We were tenants in a property managed by Pearsons. They are a fantastic company. Friendly and respectful. They perform regular inspections (I believe quarterly) which must be great for landlords. They deal with repair issues well. And when we moved out, our deposit was paid back in a timely fashion and without any petty claims to deduct money. Highly recommend them. 👌

Ma · 25 August 2023

★★★★★ 5/5

Trustpilot

I had Angela Woods from Havant branch…

I had Angela Woods from Havant branch as my agent. Very professional and supportive throughout my application, went above and beyond for me. My property fell through but grateful for her help.

Joseph · 22 January 2026

★★★★★ 5/5

Google

Very happy with the service we received from Pearsons (Southampton) who sold our Highfield property. We had 12 viewings in less than a week which resulted in 4 offers, one over the asking price. The brochure was spot on and needed very little tweaking (Craig did an amazing job with the photos). Everyone we dealt with was friendly, professional, helpful and polite; and they dealt with all enquiries quickly and efficiently. They always had good advice and helped us through an occasionally bumpy sale/purchase. I would specifically like to name-check Craig, Mari and Gina. Their price was inline with competitors but there were no hidden extras. I wouldn't hesitate in recommending Pearsons, and the team. Alison L (now in Bassett)PositiveResponsiveness, Quality, Professionalism, Value

Alison · 25 August 2021

★★★★★ 5/5

Google

we decided to sell our house through Pearsons due to a good review from some friends and we were not disappointed. They did everything they could to make sure the whole process was smooth, despite it being a very long ride due to holdups that could not be helped. Luckily, we also made our purchase through Pearsons. They provided excellent support and were so helpful when we needed extra viewings because the house was going to be a renovation project. I would definitely recommend this company and will be returning if we ever decide to move again! Mr and Mrs MarchantPositiveResponsiveness, Quality, Professionalism, Value

Meg · 25 August 2021

★★★★★ 5/5

Google

I found Pearsons Estate Agents very professional from the very first meeting all the way through to the selling of my property. They were excellent with their communication and i never had to contact them once with needing any information as they were always very proactive and made sure i was fully aware of the process. Simon Dawson sold my property in 1 day (after the first viewing!!), unfortunately due to no fault of Pearsons (buyers personal reasons) this did not continue. I was obviously disappointed. Simon and Gina then both worked really hard to find me another buyer very quickly. I am pleased to say i have now sold the property and myself and my family look forward to moving to our new home. I would recommend Pearsons to anybody who is looking to buy or sell a property and deal with professional experts.PositiveProfessionalism

Andy · 25 August 2021

★★★★★ 5/5

Google

Excellent service and very tenant-oriented agent. I was in a hunt for a flat for quite some time back in September 2023 and I met Alison at the office. Got recommended several flat and I settled for one in the end. Really kind and easy-going yet very professional agent. Superb! Recommended 👍 /Kouhei

K · 27 January 2024

★★★★★ 5/5

Google

Pearsons have been a dream to work with from start to finish, they actually manage to give estate agents a decent reputation which I did not think was possible. I would recommend Pearsons to anyone who values local knowledge, professionalism and a fair price.

Ed · 25 June 2024

★★★★★ 5/5

Google

In the last 5 years, I have bought and sold a property with Pearsons, Southampton and have found them to be excellent on both occasions. Their fees for selling are competitively priced, staff friendly and their communication was clear when booking viewings of my property. I have repeatedly been impressed with their after-sales team. In my most recent experience, Pearsons were able to obtain a 'missing' document from my housing management company using their prior contacts, something that the initial department at the housing company, along with both sets of solicitors were unable to produce. I have now moved out of the area, but would happily use Pearsons again if I were to buy/sell in Southampton.

Simon · 25 August 2020

★★★★★ 5/5

Google

Simon and Gina have been wonderful to work with on the sale of our home, keeping us posted at every step of the way. They are very professional and friendly, and always available in case of questions. Most of all, I find Pearsons to be trustworthy and to do what’s right by their client. Thank you Pearsons!

Amit · 25 August 2023

★★★★★ 1/5

Google

I found them frustrating to deal with. I phoned up a week ago to enquire about a house for sale on their website. I was told that it had been taken off the market by the seller. As it was still on their website a few days later, I sent an online enquiry about it and they did not respond. Then I called them the next day, and they said that it had just been sold, 1 hour ago!!!! So they probably missed out on a better price for the seller, as I was a serious buyer, and they let it slip that it went for below the asking price.

Simon · 26 August 2019

★★★★★ 1/5

Google

Very disappointed with the service I have received from Pearsons. Sending multiple emails to no response and then having to call three times to try and get some information on a property just to find out that the property had already gone. staff (not all) were unprofessional and in one instance quite rude... The company looks very nice and professional from the offset, shame the level of customer service doesn't live up to that!NegativeResponsiveness, Professionalism

Sam · 25 August 2020

★★★★★ 5/5

Google

We found the persons we were dealing with at Pearsons Estate Agents in Southampton to be very knowledgeable and proficient in their assisting us with the purchase of our apartment, very satisfied with the assistance given to us throughout the process.

Rod · 27 March 2024

★★★★★ 5/5

Google

great team of agents who kept me updated throughout the process of the sale and purchase of both properties. First class service and would definitely recommend Pearsons to anyone.

Susan · 19 October 2024

★★★★★ 5/5

Google

Always a good job from Pearsons.

Christnora · 24 July 2025

★★★★★ 1/5

Google

Shockingly bad, very interested in a property but after our first viewing was cancelled, apparently at the request of the vendor, no one turned up for our subsequent appointment to view. Following a phone call we were offered what amounted to excuses that frankly insulted our intelligence with what barely passed as an apology. No attempt to rearrange the viewing.

Steve · 25 August 2022

★★★★★ 5/5

Google

Great service. Simon Dawson was both diligent and dedicated in his support towards helping us move home. Would recommend.PositiveProfessionalism

Sophie · 25 August 2021