Every review we hold for the Southampton office, from every platform, shown as written. First names only.
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5/5
GoogleWe bought our house through Morris Dibben on London Road about 16 years ago and thought they were very good, so we chose them to sell it for us when we decided to move this summer and we were pleased we did as they were again very good, all the way from the initial valuation and marketing in early August through to progressing it to exchange at a good price by the end of October. Stephen Henry in particular was excellent throughout the progression stage, keeping things moving and keeping us up to date with everything that was happening, and Mike Gilbert and Lauren for the valuation and marketing too, but everyone we dealt with at Morris Dibben throughout the sale was very good. Would definitely recommend them.
Jon Β· 26 October 2019
Agent replied Β· 24 October 2024
Thank you Jon for your 5* review! It is great to read that as a returning customer you found our team very good and that you would defiantly recommend our team to others. I will make sure your kind words about our team are sent to our Local team for their knowledge.
Best wishes, Scott
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5/5
GoogleI have received great service , especially from Tina, who helped me and my partner with the purchase of our house. We already thought that it will not happen, as we have encountered some difficulties down the road.
She would always keep in touch and inform me about things that needed to be sorted out.
As I result we were able to get our dream house which we love :)
I highly recommend Morris Dibben, as they are professionals in the filed of property purchase.
Thank you
Taurus Β· 26 October 2019
Agent replied Β· 24 October 2024
Thank you Iza for your 5* review of our local Morris Dibben team. It is great to see that you seem pleased with the service provided and that you would highly recommend our team to others. I will of course make sure your kind words are forwarded to our local team.
Best wishes, Scott
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5/5
GoogleThe whole process of selling our house was made so much easier by having Narinderβs support and knowledge.Always contactable ,she goes above and beyond for her clients FABULOUS!! Jayne Gethen
Jayne Β· 11 December 2024
Agent replied Β· 25 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Jayne! Kind regards, Lucy, Customer Relations.
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5/5
GoogleWhat a fab team in Lettings! Thankyou so much for all your help finding a rental property,you made the process almost pain free π much appreciated. Highly recommended x β¦
Emma Β· 6 December 2024
Agent replied Β· 10 December 2024
Thank you so much for your kind words and the 5* review Emma! We're thrilled to hear that our Lettings team could make your rental search almost pain-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
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5/5
Googlehighly recommend! i spoke to amelia who was extremely helpful and answered all my queries confidently, and lauren for following up my phone call, your an amazing team Thank you
Jodie Β· 5 December 2024
Agent replied Β· 10 December 2024
Many thanks for the great recommendation, 5* review and your kind words Jodie. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBought my first properly very recently and the process with Morris Dibben was positive. Narinder in particular kept me up to date with phone calls and emails which was really helpful during what is a stressful process! My questions were also answered quickly and efficiently. Communication was excellent throughout the process! βοΈβοΈβοΈβοΈβοΈ
George Β· 25 October 2023
Agent replied Β· 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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1/5
GoogleAbsolutely shocking customer service - we bought a let property that MD were managing. The tenants over paid a rental month overlapping the purchase date and it has been more than 6 months ongoing for MD to reimburse the funds due. I am experienced in lettings and I can say for sure to avoid using Countrywide (the company that owns MD) like the plague.
Phil Β· 25 October 2022
Agent replied Β· 24 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery good service with the sale and purchase of my property. The team were professional and helpful throughout the process. Special thanks to Rod & Lauren. Christie.
Christie Β· 9 January 2021
Agent replied Β· 8 January 2025
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
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5/5
TrustpilotI had great interaction with the teamβ¦
I had great interaction with the team involving @Liam & Amelia, very supportive and quick to respond on call and on emails. Highly appreciated the professionalism provided and smooth process guided under Morris Dibben. I highly recommend to everyone searching for a place to call home.
Sammy Β· 17 June 2025
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5/5
GoogleSales team is very good with professional approach. Thanks to Narinder for helping us purchase the property during this tough pandemic time.PositiveProfessionalism
Anita Β· 25 October 2021
Agent replied Β· 24 October 2024
Thanks for the fantastic 5* review! Best wishes, Lucy, Customer Relations.
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4/5
GoogleWeβve just sold two properties through Moris Dibden. The service we received was mixed but I must mention the Branch Manager who was fantastic and Narinder, the sales progressor who really pushed our second sale through whilst appreciating our needs as well as the needs of the buyer. Thank you!
Andrew Β· 25 October 2023
Agent replied Β· 24 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleReally happy with the service I received from Morris Dibben and in particular, John and Paula. Always professional, courteous and helpful - seeing me through both the selling and buying process. I really cannot recommend them highly enough.
Jackie Β· 26 June 2024
Agent replied Β· 24 October 2024
Jackie many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleStephen Henry has been great during a long and frustrating sale. He dealt cheerfully with my rage and appalling language when there were hold ups. Thanks Stephen.
Chris Β· 10 January 2020
Agent replied Β· 8 January 2025
Thank you Chris for taking the time to leave us your 5* review. I will make sure your kind words are made known to our local team. Best wishes, Scott
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1/5
GoogleThis agent is really terrible, not going to the appointment on time, not sending an email but saying that the customer did not read it, and not responsible for handling the matter. I will not come back again, and I will tell my friends not to come again.
Dengfeng Β· 25 October 2023
Agent replied Β· 24 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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1/5
GoogleEDIT* MORRIS DIBBEN SOUTHAMPTON IS STILL THE WORST ESTATE AGENTS IN THE UK. ITS BEEN 50 DAYS SINCE I AM OUT OF THE FLAT BUT THEY KEEP STALLING ME INSTEAD OF REFUNDING ME. COUNTLESS EMAILS SENT BUT NO RESPONSE AND NO PROGRESS WHEN THERE IS RESPONSE. GIVE ME WHAT I AM OWED AND END MY RELATIONS YOU ARE SICK PEOPLE.
GΓΆrkem Β· 25 October 2022
Agent replied Β· 24 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat and fully professional service. The team is very friendly an helpful. Special thanks to Narinder for getting things sorted when needed. Highly recommend this branch.
Konrad Β· 14 November 2019
Agent replied Β· 12 November 2024
Many thanks Konrad for taking the time to leave this amazing 5* review of your experience with our dedicated Morris Dibben Team. Thank you for the recommendation. Best wishes, Lucy
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5/5
GoogleMorris Dibben from valuation to after sale support, particularly Narinder and Andy, were efficient, supportive and professional throughout.
Nic Β· 25 October 2021
Agent replied Β· 24 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleMorris Dibbens have just sold our flat in Southampton and I must say they were very professional and patient with the buyer and his solicitor who seemed to be both new to the experience when we were on the verge of putting it back on the market. Narinder worked very hard to keep the transaction alive and eventually get it over the finishing line.
5* service
Len Β· 25 October 2021
Agent replied Β· 24 October 2024
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe have recently sold our property through Morris Dibden and had good service from all members of the team. Kerry in particular was very helpful and professional and was very quick to respond to correspondence - a key part of getting our house completed on time!
Carys Β· 25 October 2023
Agent replied Β· 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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1/5
GoogleThis review is specifically for Rachel.
Without doubt the most rude and unprofessional member of this team, I've ever spoken to and bare in mind, I am someone who has purchased a property through these guys.
She was extremely aggressive, arrogant and ill mannered, so much so that I made it a point to do business with the other agent that was advertising the same property and buy through them.
Great job Rachel!
Ethan Β· 26 October 2019
Agent replied Β· 24 October 2024
Hi Ethan, Thank you for taking the time to leave us your comments. If you have not already contacted us formally regarding this matter, please e-mail us via review@countrywide.co.uk. should you wish to discuss further. Kind regards, Scott
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5/5
GoogleGreat team Amelia showed us around a property last week, loved the place and was so fast with everything we needed, highly recommend!
Charlie Β· 5 December 2024
Agent replied Β· 10 December 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Charlie. Kind regards Lucy, Customer Relations.
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5/5
GoogleI would really recommend letting through this agency, their customer service is amazing and the entire team at Morris Dibben are incredibly helpful!
Euan Β· 5 December 2024
Agent replied Β· 10 December 2024
Thank you Euan for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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1/5
GoogleWorst possible agency in Southampton!! Not only they will guarantee to put you into a non-livable house, as they will do everything they can legal or not to get as much money from you. Clearly doesnt care about their customers, only in making their cut.
Rodrigo Β· 25 October 2023
Agent replied Β· 24 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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4/5
GoogleWe were happy with the service we received from the Team at Morris Dibben. Communication was good overall but particularly in the Sales Progression area where staff were particularly helpful. Their understanding and professionalism throughout the process was much appreciated.
Martin Β· 28 January 2024
Agent replied Β· 24 October 2024
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.