5/5
Everyone was very approachable and professional. They helped us understand everything that we have and need to. They are very good at their work, showing their knowledge and expertise in their field. Highly recommended team!
Trusted Agent profile · Southampton
★★★★★
341 reviews across 3 platforms
53 London Road, Southampton, SO15 2AD, SO15 2AD
Morris Dibben's office in Southampton, at 53 London Road, is rated 4.0 out of 5 across 341 reviews on three platforms, including 297 Google reviews rated 4.2.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
Everyone was very approachable and professional. They helped us understand everything that we have and need to. They are very good at their work, showing their knowledge and expertise in their field. Highly recommended team!
5/5
Narinder Rai went above and beyond in helping deliver a sale for us, patiently managing an elongated process and even helping ensure the property was fully up to standard for sale. Thank you Narinder.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
We purchased our first home through Morris Dibben, London Rd, and they were fantastic throughout the process. Tina, Elle, Rhys, Stephen and the team looked after us expertly and provided a first-class service; professional, knowledgable, friendly, realistic and responsive. We wouldn't hesitate to recommend them / use them again.
Thank you Katie for your wonderful 5* review of our London Road team and I do hope you are enjoying settling in to your first home. Best wishes and thank you for the recommendation, Scott
5/5
We’ve had excellent service from morris…
We’ve had excellent service from morris Dibden the manager from the Southampton branch found us the perfect home, brilliant service from John showing us our dream home, Andrew the mortgage advisor amazing help getting our mortgage in place and couldn’t have done it without the outstanding help from Narinder Rai who saw us to the end, doing the job of a solicitor and made the journey smooth, kept the chain moving, would definitely recommend this estate agent, thank you
5/5
The whole team was amazing from the beginning of my sale till the end,especially Narinder she was absolutely brilliant. Highly recommended
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
I had a terrific experience with Morris Dibden, couldn’t believe it could be so easy! MD took care of most everything I needed and in all honesty I felt so lucky that I had chosen MD to sell my house WHICH THEY DID WITHIN A FEW DAYS! Thanks again to the most helpful people! Xxx
Thanks for the wonderful 5* review and thanks for your kind words Chris! Best wishes, Lucy, Customer Relations.
5/5
Good Experience with Matt
After a few disappointing experiences with estate agents during our search for our first home, Matt McInally was a breath of fresh air. From the start, he was punctual and well-prepared, leaving a great first impression. We found him to be highly trustworthy and genuinely valued his insights on the properties we viewed with him. Overall, we had a fantastic experience with Matt and would highly recommend him to others.
4/5
The start of the process of selling my HMO property coincided with the beginning of the Coronavirus pandemic. Consequently, after a very encouraging start, where I had accepted an offer from a buyer within a week or so, everything slowed down. However, it was helpful to know that my link person at MDSales was on the case, and making great efforts on my behalf to chase up the buyers, giving me regular updates. My agent was very approachable and helpful throughout the process, returning calls promptly. Gill White (Seller)
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
We had a great experience with Morris Dibben Southampton. We were moving from Ireland to the UK so we had to rent the house without viewing it 1st, which was worry, but it was unfounded aa Jade in Morris Dibben was very helpful and we were able to do everything via email. All our emails were answered promtly. The house was exactly as discribed and their inventory list and condition report was very thorough. Jade met us at the house with key on the day we arrived and there was no problems or hiccups. I would highly recommend Morris Dibben
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
Recently sold our home with Morris Dibben. Narinder, our sales progressor was always available when we needed updates. Narinder knows the process inside out and understands the stresses and strains, she communicated on our behalf to various parties involved to ensure the sale was progressed and we felt very supported by her during a stressful period. Very happy with all the agents we interacted with, big thanks!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
Narinder Rai is an excellent estate agent. Our sale succeeded thanks to Narinder's experience and dedication. Narinder coordinated all of the important tasks, providing frequent updates, especially as we approached completion. I would happily work with Narinder again.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Very kind and helpful employees helped me move to my new room in just a couple of days. Very happy with the service.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
Stay away from Morris Dibbens
Stay away from Morris Dibbens if you want to get your security deposit back I rented a house in Southampton through Morris Dibbens and when I moved out of the house at the end of the lease, they told me that my security deposit was being rolled over to the new tenant and I would have to ask him to get that money back. He refused and I'm probably headed to small claims court to recover my deposit, so I'd definitely warn away from Morris Dibbens to save everyone the headache.
5/5
The service provided by Narinder was extremely professional and was a pleasure to deal with. Thank you
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
2/5
Never put a board up & the location on Rightmove inaccurate.
Never put a board up. Set the location of the property on right move approximately 1/4 mile from actual location.
5/5
Just sold our property with Morris Dibben. We had a fast sale with Rod’s support. Then Tina did an amazing job supporting us through the sale process. All went smoothly and we are very happy with the service we received. Thanks both
Thank you Sarah for such a great review! It is brilliant to see that our team provided you with a 5* service and that Tina in particular did an amazing job. Best wishes, Scott.
5/5
I had a great experience working with Morris Dibben.They were professional, responsive, and made the entire letting process smooth and stress-free. From the initial viewing to moving in, everything was handled efficiently. Communication was clear, and any questions or concerns were addressed promptly. I would definitely recommend them to anyone looking to rent or let a property
1/5
Trying to get hold of someone can be very tiresome. When you do finally get through to someone its like Russian roulette, will i get the nice person who wishes to help or will I get the surly, irritable person who ''doesn't have the details of your case, so I cannot answer, let me look it up and I'll phone you back'' They never phone back. Why they can't just bring it up on the computer that is right in front of them, I don't know. As of this week they wont answer the phone, it just goes to answer phone. Leave message, no response. My experience is mainly with the rentals department. All they need to do is draft up a contract, surely they have rental agreement templates on file, its cant be that much of a hardship. If the rental department is over worked and don't have the time to deal with their clients promptly, this is a failure of management. and since no one will listen to me from the proper channels I must give them bad reviews. Optics are everything, so until you revise you customer service, I must warm other potential customers of Morris Dibbens disregard for its clients.NegativeResponsiveness
Hi Fluffy Bunny, Thank you for taking the time to reach out to us regarding your experience and I am sorry that you have felt reason to do so. Should you wish to discuss your concerns further, please contact review@countrywide.co.uk with full details and we will ensure your concerns are pass onward to the relevant Customer Relations Team. Kind regards, Scott @ Customer Care
1/5
If you plane to rent from them, you may want to think again. Looked at a flat and pointed out a number of faults prior to taking occupation. Only item attended to was changing a light bulb. Seems all promises until they have your deposit, after that its all empty promises. They dont answer emails or take your call. Very unprofessional!
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
I made a point of being the first to enquire on a rental. I was led to believe I had a very good chance of acquiring this property but the landlady wanted to wait and 'meet me' have some viewings and choose an application from a selection, which was fine if chosen blind and all the information of each candidate was presented, but by now I wasn't going to be the first to view. I made an application at the soonest opportunity. The application only consisted of name, address and nationality... With this information how is an informative decision on tenancy able to be made without salary, age, history and relevant criteria?? This then opens the whole process up to discrimination upon nationality, looks and first impressions. Obviously I wasn't successful and have lead to feel discriminated against and let down and wondering what information swade her to make her judgement!! especially since this agency told me they felt I was the better candidate. I feel this whole situation is poorly managed with poor processes in place, needless to say there is no way I would trust this agency with my future again.
Thank you Sarah for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Communication leaves an awful lot to be desired. Takes several months after reporting to get any maintenance issues sorted, and when you call they say the person who manages the property is unavailable and will call back but they never do. On the flip side, they will give you as little notice as possible when they intend to visit or send a contractor round, on one occasion even less than the mandatory 24 hours for a NON emergency issue. They lie to the landlord about appliances being tested as working when no such tests occurred. Poor quality check-in inventory report with low quality pictures and details leaving a lot to be desired which will no doubt cost us upon leaving the property. Would not recommend you get involved with them at all.NegativeResponsiveness, Professionalism
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
5/5
We have been delighted at the service provided by Morris Dibben from start to finish. We have just exchanged contracts on the sale of an investment property. They achieved just over the asking price for us from a commercial buyer within about a week. Ben Piller, Andrew McDonald and Narinder Rai have been efficient, courteous, personable, attentive and professional throughout. Many thanks to you all. We have no hesitation in recommending Morris Dibben to anyone seeking a Southampton agent.PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
Morris Dibben (London Road,) dealt with renting and also selling of my property in Southampton. Can I just say the whole process of finding me a buyer was hassle free. The property was advertised by Morris Dibben in January 2021 and several potential buyers were interested in it. We chose the one we thought had no chain and would spend up the selling process. Morris Dibben staff also helped me find the solicitor that I used in this sale and also kept me informed with all the relevant info and how the sale was progressing up to the end of exchanging the contracts. All queries were answered to my satisfaction. It was a professional job done from Morris Dibben side and I will use them again or even recommend them to other people I know. Stephen KakoozaPositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Lauren Cane has looked after me and the sale of my property brilliantly. Not only did I have 2 offers within 2 days of the property being on the market she kept me in the loop every step of the way. Her communication with myself, the buyer and the solicitors was excellent. I highly recommend her as she guided me through the process that I knew nothing about! Note, it sounds like I am her friend bigging her up, but I am a genuine customer, and she was that good!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Morris Dibben's Southampton office has 341 reviews across three platforms: 297 on Google, 2 on Yell, 42 on Trustpilot (across the whole business).
Morris Dibben Southampton Sales is rated 4.0 out of 5 across all 341 reviews, and 4.2 out of 5 on Google from 297 reviews.
Morris Dibben Southampton Sales, 53 London Road, Southampton, SO15 2AD, SO15 2AD.