Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleAfter a slow start with morris dibben I have been very impressed with the professionalism of Lauren at the Southampton branch. My agent then changed to Paula and she was a superstar…. Always so friendly and honest and despite a difficult sale she was always brilliant with updates and she managed to get the sale over the line with a brilliant sense of humour… she kept me sane!!!!
Paul · 26 June 2024
Agent replied · 24 October 2024
Many thanks Paul for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI urge anybody who is reading this to think twice before even considering renting or starting the process of renting through London road Morris Dibben Southampton.
The letting staff are VERY pleasant and manipulative enough to take a holding fee and full deposit promptly, and VERY, patronising, un organised and incredibly slap dash to do anything else after.
Myself and children found a three bedroom property to rent and unfortunately the house was being rented through MD london road.
They asked and took a £380 holding fee and £1,900 deposit from me straight away. I had to call a week later and ask for the paper work to begin “where i was greeted by a trainee who’s words were “oh yeah sorry forgot” she then went on to send all the wrong paper work to myself and older children, instead of tenant forms she sent us all guarantor forms so that set us back another week and with us all having to go through the process again with the correct forms.
If that wasn't stressful enough they call to ask if all three children and myself could attend the office to be identified!!! Bearing in mind that all birth certificates bank details, and passports were sent to them already and that i had met a member of MD at the property whilst viewing the property to begin with, even my oldest son’s Autism documentation was sent to them.
They also asked for my ten year old son to attend the office with his birth certificate to be identified also.
As you all can imagine it was incredibly humiliating and we were all made to feel like criminals a ten year old child being identified and a nineteen year old with severe Autism being identified in a busy office is completely shocking.
MD were completely aware of my sons disability and it has left us all feeling completely discriminated and upset.
A few days later with everybody feeling deflated and with the worry of trying to find a home because our current landlord for the past six years is retiring and put the property up for sale and with my guarantor who is my sister and who has been my guarantor for the past twenty years didn't meet Morris Dibbens criteria, which they decided to call and tell me at 5.30pm on a Friday when the office was about to close.
The reason why she didn't meet the criteria is because once again MD sent her completely the wrong forms!!!
As you can imagine the incompetence from MD london road has been a complete and utter stressful time and it didn't leave me with much hope or choice but to decline carrying on the process with them, and because i chose to decline carrying on with them because it took nearly four weeks they have taken and will not return my holding fee of £380 but returned the deposit.
They are a complete disgrace.
G · 11 April 2025
★★★★★ 5/5
GoogleWe have just bought our dream home through Morris Dibben. Lauren Cane was an abslolute pleasure to work with. She understood straightaway the type of property we were after and and made a perfect selection for us. From negotiation to completion she has alaways been easy to reach and available to anasware to all our questions. Thank you Lauren!
Marco · 26 October 2019
Agent replied · 24 October 2024
Thank you for your fantastic 5* review of our dedicated team.
Best wishes in your new dream home,
Emma
★★★★★ 5/5
GoogleSamantha Harvey handled the letting of my property with exemplary professionalism, I am glad I chose Morris Dibben to handle my portfolio 👍🏻 …
Angela · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for your kind words, we are thrilled that you had a great experience with Samantha and our team at Morris Dibben. We strive to provide exceptional service to our clients and we are grateful for the opportunity to manage your portfolio. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googleliam has been absolutely fantastic at helping my partner and i secure our first home together, taking into account my accessibility needs, our financial status, and giving us all the information we needed! thank you🥰 …
Juno · 23 August 2025
Agent replied · 22 September 2025
Thank you for the amazing review! We're thrilled that Liam was able to assist you and your partner in securing your first home while considering your specific needs and financial situation. It's our pleasure to provide you with all the necessary information. 😍🏡 #customerfirst
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe would recommend the team at Morris Dibben at London Road. We recently sold through them and the service from start to completion was excellent. A special mention to Lauren Crane who always went the extra mile - negotiating a great price for us, always chasing progress and keeping us informed along the way.
Simon · 9 January 2021
Agent replied · 8 January 2025
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleI find the lettings team of Sam, Amelia, Anais and Liam to be really good at letting the properties that are listed with them. The admin team of Amelia & Megan ensure the paperwork side of new letting is completed with the minimum of fuss.
I would recommend Morris Dibben London road for your letting requirements.
Shane · 5 December 2024
Agent replied · 10 December 2024
Thank you for your fantastic 5-star review! We're delighted to hear that Sam, Amelia, Anais, Liam, and the admin team have provided you with excellent service. Your recommendation means a lot to us Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleShockingly bad estate agents, terrible communication and honestly quite rude. Will be avoiding at all costs moving forward in our search. I would avoid if you are looking to sell or buy.
Rebecca · 18 September 2025
Agent replied · 22 September 2025
We apologize for any negative experience you may have had with our estate agency. Customer satisfaction is our top priority and we strive to provide the best communication and service possible. Please reach out to us directly so we can address your concerns and improve your experience.
★★★★★ 5/5
GoogleAnais Collier was extremely helpful and reliable through the whole process of letting. Always available to answer our questions and quickly arranged whatever is needed. we highly recommend her
Naga · 25 October 2023
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren was absolutely amazing - she dealt with every part of the move with professionalism and always with a human touch - which is quite rare now when it comes to customer service. Would highly recommend her to anyone who is on the hunt for the perfect property.
Shelina · 25 October 2021
Agent replied · 24 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMorris Dibben were fantastic from start to finish. They worked with our very tight timelines and got us in ahead of schedule. Special thanks to Lauren who was incredibly accomodating throughout. Will use thus agent when we come to sell.
Deborah · 25 October 2022
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat Service
We recently had our property for sale with MD in Bitterne, and from the start the staff were helpful, efficient and professional. They explained everything regarding the selling process, kept us informed of the progress, and managed to find us a buyer very quickly considering the time of year.
Nick · 15 January 2026
★★★★★ 1/5
TrustpilotAbysmal
If you want a quick house sale or an estate agent capable of phoning you back, then this estate agent is not for you!
Alice · 24 July 2026
★★★★★ 5/5
GoogleLauren was brilliant! She has a real confidence and enthusiasm and just gets things done. She sold our house for a good price and although it went on for a long time and fell through once due to Covid, she was great all the way through
Lee · 25 October 2021
Agent replied · 24 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI called up and spoke to Dina Gomes, my experience throughout was very professional and pleasant. She came across very polite and answered all the questions I had, and more. Very good service, will 100% recommend to anyone.PositiveProfessionalism
Harpreet · 25 October 2022
Agent replied · 24 October 2024
Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional and quite aggressive interaction with a male member of staff. Not a pleasant experience.
Susan · 8 September 2026
★★★★★ 5/5
TrustpilotMorris Dibben in Romsey, Hampshire
Morris Dibben in Romsey, Hampshire have been excellent throughout the process of purchasing a property for my mother. Mike , Jack and the team have communicated regularly and professionally. They have made what is never an easy process almost enjoyable. I would highly recommend them. Jane, Hampshire.
J · 1 June 2024
★★★★★ 5/5
GoogleThe team, particularly Jessica and Andy, were very proactive in driving the sale through to completion and keeping me up to date with progress, and regularly chasing solicitors on both sides which was greatly appreciated. Very responsive and easy to deal with, highly recommended.PositiveResponsiveness, Professionalism
Lewis · 25 October 2021
Agent replied · 24 October 2024
Thanks for the brilliant recommendation and 5* review! Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleJust sold with Morris Dibben and all i can say is they were great from start to finish. Dealt with Lauren and she was very patient and had great communication. Really happy now its all done and would happily use them again. Many thanks!
Nathan · 25 October 2021
Agent replied · 24 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNarinder has been a pleasure to interact with during my property sale, communicative and professional. I would recommend Morris Dibben for sales and lettings.
Amy · 25 October 2023
Agent replied · 24 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGot great service from Lauren Cane and her team at Morris Dibben Southampton. Sold our flat within a week for the asking price. They then helped us through the selling process to achieve completion. Many thanks
John · 25 October 2022
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEveryone was very approachable and professional. They helped us understand everything that we have and need to. They are very good at their work, showing their knowledge and expertise in their field. Highly recommended team!
Wedalyn · 27 March 2026
★★★★★ 1/5
GoogleStay away from Morris Dibben London Road branch, or best from all their branches.
Extremely disappointing experience …
Milena · 17 November 2025
Agent replied · 10 November 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More
★★★★★ 5/5
GoogleNarinder Rai went above and beyond in helping deliver a sale for us, patiently managing an elongated process and even helping ensure the property was fully up to standard for sale. Thank you Narinder.
Adrian · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
