Leaders Waterside Properties Lettings Southampton reviews

★★★★★ 5/5

Google

When I was looking for a flat, I was spoken to by a very helpful and professional staff member called Amelia. She immediately put me at ease and found out what my requirements are. During the viewing she was extremely competent and answered all my questions thoroughly, and although I didn't go ahead with the let, she didn't put me under pressure and was superb throughout - a real credit to the business.PositiveProfessionalism

Michael · 27 August 2021

★★★★★ 4/5

Google

Emily the estate agent was wonderful answering any questions I had and getting the answers back to me quickly and efficiently. When I got put down for a no deposit option, when I had stated I would like to do a deposit, I phoned and Aaron delt with the problem straight away. Over all really good people service and documentation skills, fast and efficient, not as good a job by their administration team but they then made up for it as a team.

Rosie · 28 August 2019

★★★★★ 5/5

Google

Harvey spoor is extremely helpful and very friendly. Very professional.

Sana · 10 August 2025

★★★★★ 5/5

Google

Very good customer service from Abigail in property management. Frequent and effective communication, she was able to answer all the questions I had as well as chasing contractors for work to be completed. Very thorough in ensuring the customer feels their concerns are being heard. Very happy with the service I received from Abigail.

Lucy · 27 August 2023

★★★★★ 5/5

Google

when i initially started looking for apartments, i had no clue how to go about with the process and i was so nervous. when i approached leaders, i got in touch with Holly Rollings who helped me so much through the whole process. i had several questions and doubts and she guided me through everything. a huge thank you, Holly!

Loretta · 9 January 2023

★★★★★ 1/5

Google

The one (necessary) star goes to Gareth, who is unfortunately the only person in this company showing any professional attitude. It is a pity he is only responsible for finding a property, as the maintenance is whole other story: I had to move into a dirty apartment, with a disgusting mattress, no hot water and no induction, not even to the trash bins. The mattress was replaced after a week, leaving me without a bed for the evening, as it took a while for the new mattress to unfold (it was left in a roll). A cleaning was arranged first after endless discussions and inspections, as well as accusations of "bizarre" statements from my side, which I had to prove with endless photos (over 250 pictures taken for 6 months). The cleaning was performed very unsatisfactory and I was offered a reimbursement of the check-out fees, which never took place, more so they are trying to bring through a deposit-deduction now, exactly for the cleaning! I rented the second most expensive property I was offered, but was left without hot water (it took 2:20 min. for it to arrive) for the whole 6 months, as well as no heating when it was really cold, for over 3 weeks. Not that you get the impression, that the heating was solved after 3 weeks - I was simply asked via email, if it is resolved now...My e-mails were ignored or words put in my mouth by the 6th consecutive agent (from the 3rd branch), who was dealing with my case. I had to inform them of the whole previous correspondence with their colleagues and yet, magically I was never understood correctly... I am saving here most of the details, but the ongoing troubles, ignorance, and absolutely impudent behaviour from Leader's side, has costed me a lot of nerves and monies for just 6 months.It is a shame that such highly unprofessional individuals can call themselves Property Managers! I should have taken direct contact not only with lawyers but also with the landlord, as I am sure the latter has no idea which condition their property is actually in.

Martina · 10 January 2018

★★★★★ 5/5

Google

Lizzy and Whitney were excellent throughout the buying process and offered lots of help and support throughout a tricky sale, as well as helping gain access to the property throughout.

Cameron · 10 January 2019

★★★★★ 5/5

Google

After an initial rocky start and a few issues over the condition of the property and some electrical items not working, I have found the subsequent experience to be of a high standard. I enjoy and appreciate the feedback after your inspections, they have both been great so far. It also instills faith with your team that I am a good tenant and will continue to care for and look after the property in a professional manner. All in all I feel that you have refined your processes to make the tenant experience as good as you can. Good tenants = a good relationship, and great communication from both sides makes the whole renting a great experience with you thank you.

Lorraine · 29 August 2015

★★★★★ 5/5

Google

Emily Westmore was extremely professional and helpful in finding me an apartment at Southampton. She is extremely enthusiastic and replies promptly to all your queries. She was my contact person for the entire process till the signing of the contract and i felt absolutely comfortable throughout. Would highly recommend Leaders to anyone looking to rent in Southampton.

Balaji · 27 August 2020

★★★★★ 5/5

Google

Selling my property has been challenging due to a range of external factors beyond anyones control. However, Leaders stuck with the challenge and achieved a good sale in very difficult circumstances. Jules and Kieran in the Southampton office were dogged, patience and kind, and, got the job done! Thank you.

Philipcoxhynd · 27 August 2023

★★★★★ 5/5

Google

Richard, Hannah and Whitney did a fantastic job in selling our flat. Throughout the process they were professional, friendly and a pleasure to deal with. They arranged a lot of viewings which ultimately led to us getting a buyer who offered the full asking price. I would highly recommend the team at Leaders. They will undoubtedly be our first choice if we need an Estate Agent at any point in the future.

Fiona · 27 August 2020

★★★★★ 5/5

Google

Richard and his team were excellent throughout the whole process. Very professional and went above and beyond to help me. Any question I had as a first time buyer was answered promptly and made the process as stress free as possible. Would highly recommend this estate agent. And would like to express my thanks for all their help.

Zak · 28 August 2019

★★★★★ 5/5

Google

An excellent personal service. Richard and the team were up-to-date and well informed throughout the sale. They communicated well with all parties and were able to answer any query that came up quickly and efficiently. Professional, friendly and helpful, Richard, Witney and Hannah worked hard to make the process as smooth as they possibly could. Huge thanks.

Fern · 28 August 2019

★★★★★ 5/5

Google

We were searching for a property in the Southampton area for around four months, and found the process with other estate agents frustrating, as we were up against a lot of competition, but dealing with Leaders made the process much easier, without bidding wars and open days, and we finally found the house for us with their help! They have been attentive, and personable to deal with throughout the whole process. We highly recommend them.

Kate · 28 August 2017

★★★★★ 1/5

Google

They proudly have the worst maintenance team in the business. My boiler was broken in September 2023 It’s been 8 months of constant back-and-forth with them and they provide no solution whatsoever

Osmanorj · 27 June 2024

★★★★★ 5/5

Google

Holly, and all the Leaders team, listened to my concerns, were flexible when the situation changed and, most importantly, found a nice family to live in my property. They were also good at notifying the previous tenants for viewings but made sure we got lots of people round to look just the same. Highly rated professionals.

Iain · 27 August 2022

★★★★★ 4/5

Google

Worked recently with the team of leaders mainly Holy and we are happy with the guidance she provided. Always ready to suggest best option. Thanks Holy for the support. Looking fwd the same for my tenancy and hope the remaining activities get resolved byt the time we moved in the proeprty.

Dipsankar · 27 August 2020

★★★★★ 5/5

Google

Holly has been amazing through my lettings process. I couldn't have asked for a better person to deal with during this normally stressful process, but Holly has made me feel so relaxed & has been nothing but positive which has helped! So happy to be renting through Holly and with Leaders.

Sophie · 27 August 2020

★★★★★ 5/5

Google

Leaders have been absolutely fantastic in helping me sell my flat in a market that is moving quite slowly at the moment. They are always easy to get hold of and happy to offer their advice and support. Would definitely recommend and big thanks to Richard, Whitney and Hannah for all their help!

Ellie · 28 August 2019

★★★★★ 5/5

Google

It was very easy and smooth for the house renting procedure with Harvey, very professional and very helpful.

Fangjie · 20 December 2024

★★★★★ 4/5

Google

Richard and Hannah were extremely helpful from start to end in getting the sale through. Couple of questions unanswered during the first visit but they followed up promptly. No request was too much for them especially Richard. All staff are very polite and kept great continuity throughout the process. Go Leaders! :)

Prakhar · 27 October 2019

★★★★★ 5/5

Google

Leaving a five star review for our new property manager Alacey. She just recently started managing our property but has gotten so much sorted for us in that time. Unfortunately we've had quite lot of building issues but she been so helpful and is always really polite and patient, she really is a star!!

Georgina · 27 August 2022

★★★★★ 1/5

Google

Very poor communication from leaders Southampton since we first started with leaders in 2014. I often have to email 2 or 3 times or phone them. I also don’t like it that we don’t have one email address and point of contact for all matters relating to our property management/letting. I am often told the delay in responding to me is because someone is on leave etc...

Sandra · 28 August 2019

★★★★★ 5/5

Google

A brilliant service provided by Emily at leaders ocean village. Best service i have received from an estate agent. Very responsive and quick to reply to my emails. Communication is key with every sucessful business and Emily has done herself and the business proud with her attentive persona and professional and outgoing personality. Well done Emily keep up the good work.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 27 August 2020