Leaders Waterside Properties Lettings Southampton reviews

★★★★★ 5/5

Google

This was my first time renting through Leaders, and a special thanks to Harvey Spoor and the team for making the whole experience smooth and reassuring. They communicated clearly from the start, handled all my queries with patience, and kept me updated at every step. As someone new to the agency, I really appreciated how straightforward they made the process and how easy it was to reach them whenever I needed clarification. Thanks to the support, I found a lovely flat in Southampton and felt confident throughout the move. I would happily recommend Harvey and the Leaders team for their professionalism and excellent communication.

Dipita · 2 April 2026

★★★★★ 5/5

Google

It has been a very stressful and hectic week or two as I am trying to adjust to a new job, sort contracts and find a place to live. Throughout this time Harvey has been patient, kind, and has been a major help. This is my first time dealing with a letting agent solo, as the last time was with my parents for uni. Harvey has honestly helped ease so much stress, worry and panic. I would 100% recommend him to anyone. Thank you to the team as well, I am eagerly moving to Southampton!

Thomas · 16 March 2026

★★★★★ 5/5

Google

As someone residing abroad and short on time, we explored and viewed numerous apartments in Southampton through Leader Estate that would fit our needs and budget. Samuel presented us with these alternative apartments, even taking the time to tour and show us some several times. He helped us with every question we had and tried to understand, guiding us in the right direction according to our needs. He understood us well and we decided to purchase the alternative apartment he offered. Our purchase process has now begun and is ongoing. Because we live abroad and are not fully familiar with the real estate system in this country, we continue to maintain contact with Sam and consult with him. We would like to thank Sam and Leader Estate for their understanding and continued support.

Gönül · 12 December 2025

★★★★★ 1/5

Google

After a one-year tenancy with Leaders, my overall experience was disappointing. When we collected the keys to the furnished two-bedroom flat, we discovered that one bed frame was missing. During the viewing, I specifically asked the agent about the furniture, and she confirmed that all items shown in the Rightmove photos would be provided. Based on this, both bedrooms should have included bed frames. I raised the issue with the agent immediately after key collection. However, several weeks later, and only a few days before my move-in date, the agent informed me that the landlord had decided not to provide the missing bed frame. This left me feeling misled and disappointed. Had I known that the landlord would not supply the bed frame, I would not have chosen to rent this apartment in the first place, as the main reason I opted for a furnished property was to avoid buying furniture. In addition, there were several non-urgent repair issues that needed attention. We submitted formal repair requests to the property agent about a week after moving in. Consultants were later sent to inspect the problems and prepare quotations, but month after month the status remained “under landlord’s review.” While I understand that many of these issues may have stemmed from the landlord, the agent also bears responsibility for my poor experience, particularly regarding the misleading information about the bed frame. Based on my experience, I would avoid using Leaders for any property-related matters in the future.

Jen · 27 October 2025

★★★★★ 5/5

Google

Having Leaders as my letting agent for moving into my first rental flat with my girlfriend has been a pleasure. Specifically, from the beginning and right through the process, Harvey Spoor has been amazingly helpful. From our first viewing of our new flat, me and my girlfriend were immediately impressed with Harvey’s professionalism, politeness, attention to detail and exceptional knowledge about everything related to the flat. Beyond this point, Harvey was so helpful via emails with my queries (there were a lot of them!) and very efficient to respond effectively. I would certainly recommend to any of my friends or peers looking for a new home to use Leaders for their letting agent, and Harvey Spoor is an exceptional representation of their fine service.

Harry · 10 August 2025

★★★★★ 5/5

Google

My experience with leaders has been great and this is especially because of Harvey Spoor who has been absolutely amazing throughout our entire letting process. From the very first viewing right up to the moment we collected our keys, he has been nothing short of exceptional. He was incredibly quick to respond to every email, always keeping us updated and informed about what was happening at each stage. That level of communication made the whole experience smooth, stress‑free, and genuinely enjoyable. Harvey went above and beyond for us, and we couldn’t be happier with the service we received. He is a solid 10/10 across the board.

Marie-Rose · 13 April 2026

★★★★★ 5/5

Google

Sam has offered excellent service while securing a buyer for our property. He has a lovely manner which reassures both seller and buyer. This can be a stressful time but Sam’s calm and positive personality is really helping navigate us through. Thank you Sam xx

Jane · 19 March 2026

★★★★★ 5/5

Google

Sam was an excellent person to work with. He was very hardworking and did a great job at advertising the property. I was really pleased to work with him. Thanks as well to Jas for your work coordinating the sale towards the end.

Ben · 2 April 2026

★★★★★ 5/5

Google

I had a wonderful agent named Samuel! He very helpful in finding me a home. His ability to listen to all my requirements resulted in me finding the property of my dreams that fit exactly what I needed and a little bit more! Being a first time buyer can be intimidating but over the phone Samuel was very welcoming and kind, He’s even more lovely in person which put me at ease. He advised me and explained the steps on how to move forward with the property that I loved. He was very patient, helping me to understand the process and I felt comfortable to ask as many questions as I needed. I am incredibly grateful to Samuel for his patience and attention to detail regarding my home search. This has been a brilliant first time buyer experience and I wouldn’t have it any other way. Extremely happy with my experience and would highly recommend!

Sharna · 10 December 2024

★★★★★ 1/5

Google

My sister was a landlord through Leaders. She passed away in August and Leaders sent my family forms to fill in - with her name spelled wrong and "we are sorry your mum passed away" message. They tried again, and included other people's personal information. They tried again, and put the wrong honorific for our mum, and spelled my other sister's name wrong. They have also not paid any rental money into my deceased sister's account as far as we know. They are terrible, at a very emotional time for my family they have messed up very simple things, which honestly is impressive.

Gavin · 16 February 2026

★★★★★ 5/5

Google

Really good customer service from Samuel Michelon (Sales agent) Recently went through the process of looking to buy a property and Sam was with us every step of the way. Amazing communication skills and really went over and beyond to show us properties that fit our needs. Sam was always flexible and his response time via emails was exceptional - always had the information on hand and was very professional. Really good people person and was always available to answer any questions. Highly recommended

Carlo · 27 June 2024

★★★★★ 5/5

Google

I had a great experience with Leaders, and I would like to especially thank Harvey Spoor. He was professional, patient, and genuinely helpful, and with his support I was able to find the right home. I really appreciate all his efforts!

DEFEN · 16 October 2025

★★★★★ 5/5

Google

My Review is for Mitchell Wicks the Property Manager of the flat I am currently a tenant. I had a massive issue on the night of the 27th of March when storm Nelson hit. I tried to secure the sliding door that goes to the balcony and the mechanism system just broke whilst the door was half opened. I had hailstones and water coming inside the flat + the awful winds. I couldn't sleep that night but I contacted Mitch earlier in the morning and explained my urgent situation and how I need it urgent help and he was really amazing. He understood the urgency of the issue and made sure to coordinate a maintenance team to help fixing the sliding door (provisionally) so no more water could come in. Thanks Mitch.

Catalina · 28 April 2024

★★★★★ 5/5

Google

Great team and Harvey Spoor has been a massive help in getting us our new place. A very nice change from a bad estate agents we used to be with, Leaders are very professional. Harvey has been very helpful with any queries we have and is always quick to respond. Collecting keys was effortless and appointment time was kept. Finally a nice flat AND good management which is very hard to find in Southampton.

John · 27 July 2024

★★★★★ 1/5

Google

I rented through Leaders for two years and found the management consistently poor. Maintenance issues were repeatedly ignored, a leaking boiler that caused water damage to the carpet, a broken shower that scalded one of us, door handles that fell off and were never repaired, and a dishwasher that was out of order for months, and several minor faults that were never fixed despite being reported multiple times. The letting agent’s frequently responded that they “couldn’t reach the landlord,” which is unacceptable when tenants are paying full rent. When we moved out, the landlord attempted to make unjustified deductions from our deposit for issues caused by his own neglect. We challenged this through the Tenancy Deposit Scheme, and the independent adjudicator ruled entirely in our favour, awarding the landlord nothing. Overall, our experience was disappointing from start to finish. Leaders’ communication was poor, maintenance was mishandled, and we were left to chase basic responsibilities that should have been managed professionally. I would strongly advise prospective tenants to look elsewhere. Edit: We are still awaiting the deposit to be returned almost two months later…

Orla · 5 December 2025

★★★★★ 5/5

Google

I was impressed with Sam from Leaders he searched properties for me after I gave him my speck as I am in the North of England I chose about 6 apartments from his list and on my visit to Southampton we viewed all even after hours until we had seen them and narrowed the list down to 2 , nothing was too much trouble and Sam had all the information about each apartment I can fully recommend Leaders for your new home in Southampton

David · 5 December 2025

★★★★★ 5/5

Google

We would like to thank Harvey for his availability, his professionalism and his smile. He was our first estate agent when we arrived from France and it was through him that we finally found the ideal flat. We would recommend this agency.

Cecile · 19 August 2025

★★★★★ 5/5

Google

Great experience overall with Leaders. Harvey Spoor is lovely and excellent at communicating. He initially helped us find a property and supported us through the letting process. After a minor hiccup, Emily Westmore was incredible and did everything she could (AND MORE) to help us. Our collection of keys was easy, they are always quick to pick up the phone and our flat was immaculate upon move in. Highly recommend :)

Isla · 27 July 2024

★★★★★ 5/5

Google

Harvey at Leaders has been great in helping me find the right property. I highly recommend Harvey to anyone looking for a reliable and dedicated agent.

İsmayıl · 16 January 2026

★★★★★ 5/5

Google

Harvey was really helpful, made sure things got sorted just in time before my move-in even when I had made mistakes. He was quite proactive and quite to help resolve all the issues I encountered being a first time renter.

Azeez · 5 August 2025

★★★★★ 5/5

Google

I had a very positive experience with Leaders. The team were consistently professional, helpful, and prompt in their communication. In particular, Harvey was very helpful, ensuring that the entire move-in process was handled smoothly.

Emily · 16 September 2025

★★★★★ 4/5

Google

Harvey Spoor has been especially helpful and professional in helping me and my partner with our move between properties.

Oliver · 24 December 2025

★★★★★ 1/5

Google

daylight robbery! we moved out recently and they charged a cleaning fee after we left the space spotless, charged us for 'missing stuff' which had just been moved to another place in the house. mind you, they gave a notice after a MONTH of us moving out about them deducting from our deposit. needs a better inspector or inspector needs new glasses. unfairly inscreased the rent by 25% when scaffoldings were removed as if there wasnt still construction work and loud noises going on still. lied to us about it taking only 3 months as well while it took 4 extra months. they make no effort to find common ground with their customers and instead they ignored us and did whatever they wanted. not considerate at all. they were provided with documentation on why the rent shouldn't be increased by such grand amount, LITERAL documentation backing us up, they ignored it and did their own thing. so glad we are no longer associated with this place, stressed my parents out so much that they dont want to be associated with this place as little as writing a review. so sad how customers get treated get a grip please and stop taking advantage of people for some cash in your pockets. thank you.

Moa · 10 August 2025

★★★★★ 5/5

Google

Harvey is polite, patient, personable and highly professional. He proved a great source of pertinent information about the flat and renting on the whole.

Rjod3 · 27 October 2025