Leaders Waterside Properties Lettings Southampton reviews

★★★★★ 5/5

Google

My experience with Leaders Letting was very good. This is the first time I rent a property in the UK, and Leaders really helped me a lot. The agent in charge of the property (named Harvey) was very kind and patient. He happily helped me with all of my questions regarding the process.

Athina · 19 August 2024

★★★★★ 5/5

Google

I would just like to say how amazing Alacey has been since taking over as our property manager. We had nothing but issues previously with leaders including a spell where we had no hot water for 3 weeks due to negligence of our previous property manager. We recently encountered the same issue and Alacey was able to get it sorted for us in just a few short days! She has been fantastic and provided outstanding customer service - Thank you Alacey.

Crystal · 27 August 2022

★★★★★ 5/5

Google

Kieran from Leaders has been great! I'm a first time buyer and he has been very informative with the processes so far and has great availability for viewings too. Put us at ease when we were looking around the properties and also was very quick to get back to me regarding anything to do with offers or any general questions about the properties. Has been a very easy process so far thanks to the guidance from Kieran. Update: We have now completed our purchase and the service received from Kieran and Jules has been incredible. They have been quick to answer any queries we had and have been very transparent with us with every step along the way! Great service and lovely friendly people! Would definitely recommend to other first time buyers!

Chris · 27 August 2022

★★★★★ 5/5

Google

Recently rented out my flat in Southampton. Positive vibes experience from start to finish with Emily and Harvey. Got my flat advertised rapidly, found a tenant in a week and help me get all the certificates sorted. Definitely recommend vs some of the other agents in the area.

B14ndie01 · 16 March 2026

★★★★★ 5/5

Google

Thank you to Leaders for efficiently securing us suitable accommodation. The process was smooth, professional, and well managed -special thanks to Harvey and your team. We really appreciate the support.

Lovejoy · 16 March 2026

★★★★★ 5/5

Google

I found the service provided by Holly Rollings & Emily Westmore very professional, helpful and prompt. The two ladies have handled my new tenancy agreement plus all related logistical matters in a timely and professional manner. They kept my informed every step of the way despite me being thousands of miles away in Jordan. I recommend Holly & Emily highly and pleased to say that it has been a great pleasure working with them.PositiveProfessionalism

Sami · 27 August 2022

★★★★★ 1/5

Google

Avoid at all costs! Honestly, one star is too much. No care given to new / existing tenants. They'll leave you homeless to please their landlords. In June, I viewed a new property with Leaders and loved it so placed a holding deposit instantly. We had gone through the referencing process and signed the tenancy documents. Everything was agreed on and set for a move on the 14th of September. On Friday 4th September i received a call from Emily Westmore saying the landlord is going to have to push the move in date back by two weeks as the sale of his new property had not gone through. This was first of all frustrating, due to the tame frame we had and had been working on. But also unrealistic for us as we had to be out of our current apartment on the 14th due to that being sold. It also left us with no alternatives as my partners family live in London and during this pandemic my family could not accommodate. We went back and forth with the landlord and on Friday he had 'agreed' to stay in a hotel so we could move in on the agreed date. Over that weekend, we arranged for Sky to be moved, arranged for moving vans and bought furniture. On the following Monday, I started my day with a call from Emily again saying that the landlord had thought about it over the weekend and no longer wanted to stay in a hotel so we could now not move in on the 14th. To make matters even worse, the landlord was now not ready to even set a move in date. Leaving us both very confused. The response from the branch was poor and I was left to feel like we weren't cared about. Me and my partner were left with no solution, zero help and nowhere to live. I have since found a property with a different Estate Agency and found the service far better.NegativeResponsiveness, Professionalism

Dan · 27 August 2021

★★★★★ 5/5

Google

Miss E.Trip has been amazing although she is over her head sometimes god bless her managing lots of properties. But she has always came through for me and my wife and does put the tenant interest as a priority. Just recently she spent a great deal of time on the telephone with me to solve some queries that I have. we are glad to have her as a property manager for us.

AZ · 27 August 2022

★★★★★ 5/5

Google

I was searching for a property to rent in Southampton for about two weeks. Previous letting agents were unprofessional and disappointing. I then met Emily, who was just bubbly and really easy to get on with. I am pleased to say she found me the property of my dreams in central southampton at a really good price! My offer got accepted today and I cannot wait to move in. THANK YOU so much Emily ❤️PositiveResponsiveness, Quality, Professionalism, Value

Mikey · 27 August 2021

★★★★★ 5/5

Google

They have very good properties and are very professional with their services. Special thanks to Harvey for making my move in experience smooth and easy

Manas · 16 February 2026

★★★★★ 5/5

Google

Leaders have been professional & up to standards when it comes to what you’d expect from a letting agency. I’m happy to have started business with them & looking forward to a smooth Letting. Harvey an agent with Leaders has also been very reassuring & pleasant to communicate with through out the start of the letting process.

Kayla · 6 September 2025

★★★★★ 5/5

Google

Moving from overseas can be a stressful experience but Emily and Sandeep were fantastic when helping me find a property! Virtual viewings were no problem and any questions I had were answered promptly and in a friendly manner. Thank you so much for all your help!

Stephanie · 29 March 2024

★★★★★ 5/5

Google

I was able to see two flats to rent with Holly Rollings and although I had some bad experiences with previous lettings agencies, Holly was very supportive and kind from the moment I've met her, to the moment my referencing was accepted. I can't thank Holly enough for helping me finding a better house to live in. I wish you all the success in your career.

Marta · 27 August 2022

★★★★★ 5/5

Google

Even though we didn’t end up going for a property with leaders. Chelsea Bhakar was amazing. Professional throughout the time of me speaking to her and consistently keeping me up to date with properties and updating me on one’s we had been interested. Thank you Chelsea you were a massive help!

Adam · 31 October 2023

★★★★★ 5/5

Google

We have recently moved with Leaders and their service has been absolutely fantastic. Holly was super lovely and she really made our experience more enjoyable. She is very professional, really friendly, as well as efficient - which was great when we had burning questions. Thank you to Holly and the Leaders team :)

Laura · 27 August 2023

★★★★★ 5/5

Google

As a first time buyer, there is an awful lot that needs doing/deadlines/understanding responsibilities - transferring money! but the whole way Richard and his team were fabulous. I faced so many frustrations and hold ups along the way, but Leaders emailed me regularly, kept me informed as to what was happening and where we were up to in the cycle and helped keep me sane! Really appreciate everything they did for me - so huge, huge thanks!

Denise · 28 August 2019

★★★★★ 1/5

Google

Avoid. Waste of time. Had a viewing booked on Saturday 17th of January at 10:30. I make my way all the way for the viewing only to be told there is no viewing booked.

Amir · 16 February 2026

★★★★★ 5/5

Google

Many thanks to all at leaders ocean village for helping us find the most amazing flat. Emily was amazing and conscientious and went out of her way to be helpful and supportive. We had such a positive experience with all our queries being dealt with in a friendly professional manner. Thankyou so much we couldn’t have done it without you xxx

Julie · 27 August 2022

★★★★★ 5/5

Google

I popped into this Leaders office the other day during lunch time to get something sorted involving multiple parties. Emily was very kind and helpful and put my mind at ease. Everything was done and dusted by the next day. Thank you, Emily!

Milán · 29 January 2024

★★★★★ 5/5

Google

Harvey helped us start to finish with renting our new flat, always instant replies to emails and overall great service from him. Would 100% recommend him.

Jack · 9 April 2026

★★★★★ 5/5

Google

Leaders have been professional and met expectations for a quality letting agency. I’m pleased to have begun working with them and look forward to a smooth letting process. Harvey, one of their agents, has been very supportive and a pleasure to communicate with from the beginning.

Hao · 16 October 2025

★★★★★ 5/5

Google

Great experience with leaders although there was some unexpected changes but Harvey Spoor and Emily Westmore was very helpful and managed to make a deal for a lovely place

Richard · 25 September 2024

★★★★★ 5/5

Google

Another positive experience with Leaders. Thank you to Harvey Spoor, he is excellent at communicating both in person & on email. He was friendly & welcoming; generally just great customer service.

A · 27 July 2024

★★★★★ 5/5

Google

Best estate against ever, Holly was amazing she help me get everything sorted and made sure that I had all the documents I needed and she always chased me up if I forgot something and if there was any update she would let me know immediately the response and communication in their customer service was amazing. Thank you so much!!!! Deffo recommendPositiveResponsiveness, Quality, Professionalism, Value

Dylan · 27 August 2021