Every review we hold for the Southampton office, from every platform, shown as written. First names only.
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5/5
GoogleProfessional and Proactive ... had an offer on our property within 2 days of it going on the market. Richard did a fantastic job managing things through to completion even during the covid lockdown and was always on hand for regular updates. Thanks again to Richard and his teamπPositiveResponsiveness, Quality, Professionalism, Value
Rob Β· 27 August 2020
Agent replied Β· 26 August 2024
Hello Rob,
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Leaders Estate Agents Ocean Village
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5/5
GoogleHarvey Spoor was super helpful, everything was done very professionally and quickly.
Kojo Β· 19 August 2024
Agent replied Β· 26 August 2024
Dear Kojo Sako
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThanks Ellie for your help in getting my rent paid and new contract sorted. Confident that you will stay on top of this going forward, so that rent gets paid and we maintain a good relationship with tenant.PositiveResponsiveness
Jeff Β· 27 August 2022
Agent replied Β· 26 August 2024
Dear Jeff Benveniste,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleNeeded to sort a short term tenancy for the duration of a course I was attending. Emily was very helpful and quick to reply to my queries, and was patient with the situation me and my colleague were in, in terms of working abroad.PositiveResponsiveness, Professionalism
Laurence Β· 27 August 2021
Agent replied Β· 26 August 2024
Hi Laurence Wharton,
Thank you for the great review of our Leaders Estate Agents Ocean Village team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleHolly was essential in helping me to secure a tenancy from overseas. She was extremely responsive and helpful in negotiating a favorable contract with the landlord. Her colleagues including Emily who I spoke to on the line were also critical in my application and so helpful in negotiating the rental landscape. Thank you Leaders for the excellent work!
Chiara Β· 27 August 2023
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1/5
GoogleEmma is so unprofessional, she wonβt answer emails or give me a call back. I have been chasing a deposit for the past 2 months and a half and still havenβt got it
Arqsrdj Β· 9 January 2023
Agent replied Β· 8 January 2025
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have asked the team to make contact with you as soon as possible.
Kind regards, Customer Care Team
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5/5
GoogleI really cannot express in words how grateful I am to the team at Leaders (especially Holly!) who have helped me secure the rental property that I so wanted! Holly's patience and advice were very much appreciated and at every stage in the process from my initial enquiry to securing the property she was there to help, with a smile too! Big shout-out also to Emily for her help when Holly was not in the office. What I thought would be a rather stressful process was made so much easier thanks to the help of these professionals! Thank you - Martin
Martin Β· 27 August 2020
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5/5
GoogleWe had a great experience with Holly Rollings, she was incredibly helpful, quick to respond and answered every nuance question I had. It was a very difficult time for us being from abroad with a little baby and a very bad previous experience from a private landlord. However, Holly went far and beyond and made us feel valued as customers. It was very easy to articulate our needs and it almost looked too good to be true :) We've even popped into the office and it looks like the whole team is a lovely bunch of very nice people. I would happily recommend Holly to anyone who is looking for a property and want to feel more like just another customer. She even put up with our toddler's tantrums at viewings with a smile, I couldn't ask for more.
Lea Β· 27 August 2020
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5/5
GoogleThe Move in to my new flat was so smooth and easier . They did a great job . Harvey and Emily are fantastic, so help ful and supportive.
Ahmed Β· 10 August 2025
Agent replied Β· 9 September 2025
Dear Ahmed Korayem
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleWe were using Leaders Agency to rent an apartment in Southamtpon. I was realy please with the professionalism and good customer service provided us by Leaders and especially Holly Rolling. She really make all the process very smooth and easy for us. Definetly recommending them. Thank you!
Zoya Β· 27 August 2020
Agent replied Β· 26 August 2024
Hi Zoya Ivanova!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Leaders Estate Agents Ocean Village
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5/5
GoogleHarvey Spoor was extremely helpful and great at following up. By promptly responding to my questions, he eased the stressful process of moving flat!
Jale Β· 25 March 2025
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5/5
GoogleI was searching for a property to rent in Southampton for about one weeks. I then met Emily, who was just bubbly and really easy to get on with. Thank you so much to Emily for her patience and her all help.
Egemen Β· 27 August 2021
Agent replied Β· 26 August 2024
Hi Egemen. We're so happy we were able to help you out and thank you for your great review!
From the Customer Relations Team
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5/5
GoogleA big thank you to Ellie for fantastic customer service⦠locating a parcel that had been delivered to my tenant not to my new address. She even offered to deliver the parcel to me which is an amazing service.PositiveResponsiveness
Steve Β· 9 January 2022
Agent replied Β· 8 January 2025
Dear Steve H,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleSam and Jas from Leaders were excellent in helping me purchase an apartment in Southampton. Friendly, efficient and always available if there were any questions. Would highly recommend.
Christopher Β· 27 July 2025
Agent replied Β· 16 April 2026
Dear Christopher Peck
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleBeen in our new flat 2 weeks now and absolutely love it! The girls at Leaders have been brilliant, they made the process really easy and straight forward. Massive thank you to Amy and the girls at Leaders.. if you want a stress free move get in touch!
Lucy Β· 28 August 2017
Agent replied Β· 26 August 2024
Hi Lucy, thank you for taking the time to leave your feedback. We are delighted that you have had such a positive experience whilst dealing with our Ocean Village team, and will be sure to pass your kind words along to Amy and her colleagues. We hope you are very happy in your new home!
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5/5
GoogleGreat service throughout buying a flat through them. Sam in particular really shone through and made buying the flat a breeze.
Marcus Β· 3 September 2025
Agent replied Β· 16 April 2026
Dear Marcus Reeves
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleKieran was very professional and helpful during the viewing process. He has been very quick to act upon my purchase and communication has been excellent to date.
Sonja Β· 9 January 2023
Agent replied Β· 8 January 2025
Dear Sonja
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThank you to Richard, Whitney and Hannah for their professionalism, help and advice in selling our house from the superb photos to expert communication. The feedback forms we received after each viewing were really helpful. I would highly recommend.
Lynda Β· 27 August 2020
Agent replied Β· 26 August 2024
Hi Lynda Allerton,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ocean Village branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleJules Rogers is exactly the sort of person anyone would want assisting them in a property search. Enthusiastic; Friendly; Efficient; Responsive; Empathetic; Kind! Jules is a star jewel in the Leaders crown!
Matthew Β· 9 January 2022
Agent replied Β· 8 January 2025
Dear Matthew ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleI dealt with Whitney for a flat viewing, and ended up putting in an offer after the second viewing! It ran smoothly, there were reminder emails and regular contact, and a really personal feel.PositiveProfessionalism
Lucy Β· 27 August 2021
Agent replied Β· 26 August 2024
Dear Lucy T,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
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5/5
GoogleGreat experience! Amelia has been great, friendly and very professional and available for for any requests. she helped us throughout the rent process. I would definitely recommend her and the estate agency.PositiveResponsiveness, Quality, Professionalism
Mattia Β· 27 August 2021
Agent replied Β· 26 August 2024
Dear Mattia Esposito,
Thank you for the great review of our Leaders Estate Agents Ocean Village team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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5/5
GoogleExcellent service! All the staff are really friendly, efficient and very professional. With each arranged viewing I had an email to confirm the viewing and a follow up call on the day of the viewing.
A big thank you to Richard and Witney for all your help finding the right place for me.
And a special thanks to Richard for the negotiating and getting my offer to purchase accepted in such a short time.
Trudy Β· 28 August 2018
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5/5
GoogleHolly was fantastic - professional, reliable and honest in the description of the property. Would not hesitate to rent from Leaders again.
Hackney Β· 9 January 2023
Agent replied Β· 8 January 2025
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleWorst company ever. If you ever rent their houses, you will lose a normal life forever since dear Miss Alacey Brooks will keep an eye on you all the time and send stranger workers to "fix" the apartment even though you didn't do anything wrong to the house and there is nothing wrong with the facilities in the first place. ππ» β¦
ηθθΏͺ Β· 27 August 2023
Agent replied Β· 26 August 2024
Dear ηθθΏͺ,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
