Leaders Waterside Properties Lettings Southampton reviews

★★★★★ 5/5

Google

Holly from Leaders came with us to meet a landlord outside office working hours, she was very knowledgeable, professional and kind! We are very grateful that she offered to meet us outside work hours. Our experience with Leaders so far has been great, they are very responsive and helpful - thank you Holly and Team!PositiveResponsiveness, Professionalism

Charlotte · 26 October 2022

★★★★★ 5/5

Google

I rented a flat through this agency, and the service was great. Harvey was very helpful and made the process easy.

Husain · 21 December 2024

★★★★★ 5/5

Google

Holly from Leaders came with us to meet a landlord outside office working hours, she was very knowledgeable, professional and kind! We are very grateful that she offered to meet us outside work hours. Our experience with Leaders so far has been great, they are very responsive and helpful - thank you Holly and Team!PositiveResponsiveness, Professionalism

Charlotte · 27 August 2022

★★★★★ 5/5

Google

James and Whitney have been great to work with whilst selling my flat. Both were really hands on with great communication, but it was never too much - just the right amount. Exactly what you want for something that can be quite stressful. They secured a number of bookings really quickly and I was happy to accept an offer soon after.PositiveResponsiveness, Quality, Professionalism

Nadia · 27 August 2021

★★★★★ 5/5

Google

I have had a very easy move in process thanks to Holly and the team at Leaders. Along with that the further communication with Sophie regarding the property and my tenancy was very effective.

K.K · 29 March 2024

★★★★★ 1/5

Google

This is definitely the worst rental company I have ever rented from. Full of excessive demands and rules. But if it were just that, it would be acceptable. From the first day of rental I had problems with them. Unfortunately the list of negative points is huge. Firstly, they didn't inform to me that the apartment would be put up for sale and me ad my family were surprised by recurring and uncomfortable visits. Furthermore, the water heater never worked properly. The apartment had two bathrooms and it was impossible to use both at the same time. The boiler needed to be changed and they just patched what was already bad. When we entered the apartment, the cleanliness was disgusting, with the kitchen cabinets and floor completely dirty and greasy. We need two days to do a proper cleaning. They left a lot of useless objects and things in the apartament, where even a spider (insect) was found. The sinks never drained properly. But the worst of all were the conversations with the location manager called Emily Westmore Marla, an arrogant, unfriendly, bad-tempered and sometimes discriminatory person. In a business that largely depends on immigrants, I believe this lady is working in the wrong place. And finally, when we decided to leave the apartment for all the reasons mentioned above, at check out they still charged us for cleaning, which I did and left in better conditions than I received, they charged me to unclog the bathroom sink that we keep it n the same way we received it and even though I have requested that it be unblocked, the plumber sent by Leaders refused to do it, claiming that the flow was just reduced and it was not a blockage. And they even charged me for burned out light bulbs. I don't recommend this company to anyone. If you have no option, be extremely careful, documenting everything and demanding that everything be done and corrected, as they cannot be trusted. For anyone interested, the apartment in question is located at 85 Canute Road, Charter House.

Marcelo · 28 April 2024

★★★★★ 5/5

Google

Sophie is great to deal with and always on the case, was good to have her as our representative.

Lukasz · 13 November 2024

★★★★★ 5/5

Google

Sam has been fantastic! He has been very friendly, professional, reliable and communicative in assisting us to find our appartment.

Jeanine · 4 October 2024

★★★★★ 5/5

Google

Harvey was a great help in finding our new rental and was super supportive throughout the whole process! Can't fault him. Thanks to all!

Spike · 27 July 2024

★★★★★ 5/5

Google

As landlords, we have worked with Mitchell Wicks over a number of years. He has always been helpful and efficient in sorting out maintenance problems and liaising with our tenants. It has been a pleasure to work with him.

Adrian · 29 March 2025

★★★★★ 5/5

Google

Just wanted to say a huge thank you to Leaders for their fantastic help with the purchase of my new home. They were always responsive, knowledgeable, and made the whole process so smooth. Highly recommend!

Adrian · 27 October 2025

★★★★★ 5/5

Google

We couldn’t recommend Harvey Spoor enough. He has been incredibly helpful throughout, always quick to reply and happy to answer any questions we had. His support has made the whole process much smoother.

Chloe · 17 May 2025

★★★★★ 5/5

Google

A very professional service. Understood when there were unforeseen difficulties. Always polite and helpful. A pleasure to work with. I’d have no problem recommending Leaders and Harvey in particular to friends or family.

David · 27 October 2025

★★★★★ 5/5

Google

Very helpful staff, I organised this tenancy completely by remote, and in quite a short time also.

Michael · 16 March 2026

★★★★★ 5/5

Google

Harvey was extremely professional and helpfull from first contact viewing properties to collecting the keys. Every step was explained clearly and promptly. Many thanks.

Peter · 28 May 2024

★★★★★ 5/5

Google

I have dealt with Abi at the ocean village branch numerous times and she is a pleasure to deal with, she is incredibly helpful and diligent.

Theo · 29 March 2024

★★★★★ 5/5

Google

Very professional and smooth. Thanks to Harvey and the team.

93KMZ · 19 December 2024

★★★★★ 5/5

Google

Selling property isn't an easy job and often it takes longer than you think. However with Leaders at your side you couldn't have better support. Richard has been a constant source of professionalism, persistence and reassurance. Whitney has also been steadfast in getting the right deal for her client and protecting their interests . Would recommend them without hesitation.

Chris · 28 August 2019

★★★★★ 1/5

Google

It was the worse experience I had with this agency When I moved into the property I stayed 1 month without hot water which is not legal by law Their NDO is a scam, they take extra money from you every month and at the end they don’t refund you the money when the tenancy ends, not only they charge you extra for the no deposit option they also ask you to insure stove, over and fridge etc .. so I don’t understand why you’re taking extra money and don’t refund my deposit, this should not be no deposit option, this should be called scam!!!! Their service is just about marking money which is fair but also help your customers - after I insured the Fridge and the oven plus paying deposit every month - at end of my tenancy agreement they said we will check if you need to pay anything extra and they have asked me to pay 769 pounds to fix the stuff in the property that was already damaged… scam !!!!!!!! Will never deal with them again

Alex · 27 August 2023

★★★★★ 5/5

Google

After struggling to find a flat for my son to rent either online or by phone, they all go very quickly (we live in Oxfordshire) we drove down to Southampton and started at Leaders Waterside. We met Holly who was so very helpful and told me not to worry as she would help. And she did. She pulled out all the stops to help us find a flat. Always answering emails or ringing me back and being very calm and knowledgeable. I can’t thank her (and Emily) enough for taking the time in what is a very busy market for lettings.

Kathy · 27 August 2023

★★★★★ 5/5

Google

We are extremely happy that this is Emily and Holly who helped us with our first experience of rent in the UK. They navigated us through the entire process of rent; were very passionate especially with answering our numerous questions. Their answers were always fast and helpful and the whole service was very professional. I can not but mention their attitude : caring, understanding and friendly. They made the entire process so much less stressful for us.

Stepan · 31 October 2023

★★★★★ 5/5

Google

I recently rented a property through Leaders. Harvey and Emily were friendly, professional, and responsive to all my questions.

ABYH25 · 28 May 2024

★★★★★ 5/5

Google

Very happy with the service! I had some issues with the property I'm renting but Sophie has been amazing at resolving these and quickly!

Paola · 29 January 2024

★★★★★ 5/5

Google

Thank you to Holly and all at Leaders for sorting out the letting of my property. All dealt with very quickly and explained well.

Andrew · 9 January 2024