Leaders Waterside Properties Lettings Southampton reviews

★★★★★ 5/5

Google

I have been dealing with Whitney and Hannah for the sale of my property. I’ve had an offer for the full asking price on my property within 3 weeks of listing it for sale, which I’m very pleased with. To me this shows that the valuation was pitched at the right level to attract buyers. Both Whitney and Hannah have been very helpful and friendly on any occasion I’ve needed to deal with either of them, and one of them has always been available to take my call, or return it within very reasonable timeframes. I wouldn’t hesitate to use them in the future, particularly if Whitney and Hannah are involved!PositiveResponsiveness, Professionalism, Value

Kyrie · 27 August 2021

★★★★★ 5/5

Google

Richard was extremely knowledgeable and helpful during the whole process of my flat sale. He took the time to help me with any questions I had and to ensure the advertising of my property was suitable and made sure it would be noticed. Whitney and Hannah were also very helpful and the team were super speedy in coming back to me if I ever needed anything. Thank you Richard and team!

Lara · 28 August 2019

★★★★★ 5/5

Google

Dealing with Leader was quick, easy and they very responsive. Shout out to Holly that assisted us and arranged the viewings.PositiveResponsiveness, Quality, Professionalism

Stephan · 27 August 2022

★★★★★ 1/5

Google

Worst company ever. they are very welcoming at first, so they have your money, and then they show their true colours. One of your agents (Huseyin Dengizer) keeps on calling, texting and emailing me that I haven’t paid my rent when I have and telling me to prove it. Which I did but every month I keep getting the same thing. The others Agent for example ( Holly Rolling) was rude and never listens to you. Also the property management apparently is never in the office. We had a Water leak coming from up stairs flat, mould problem and other problems just keep on coming but were never resolved. And we never get compensation We had proof (photography and video), emails and called them so many time but no one cared, all they do is just keep asking for more money and when you Leave the property they always ask for £147 for cleaning plus other made up expenses, I would genuinely not recommend this company and I hope they don’t make your life as miserable as they made mine.NegativeResponsiveness, Quality, Professionalism

Alzira · 25 December 2020

★★★★★ 5/5

Google

Richard Semedo from Leaders is truly professional. He was a great help with our purchase. Thanks to him we were able to buy our apartment with complete confidence. Diplomacy and efficiency are two of his main qualities. Previously we were tenants in Southampton and I particularly thank Gareth Carpenter for his professionalism, his kindness and his ability to resolve all the difficulties that internationals face. I recommend Leaders.

Claude · 28 August 2019

★★★★★ 5/5

Google

Huge thanks to the team at Leaders for making our moving experience a seamless one. Harvey Spoor provided great customer service from the initial viewing all the way to securing the property. Would highly recommend⭐️

Will · 11 November 2024

★★★★★ 5/5

Google

Started the process of the sale at a difficult time (days before the corona lockdown) but with the aid of Richard and others I was supported and reassured throughout. With weekly updates and concise feedback of views and general interest I was able to sell my apartment very easily, and with complete confidence. Very professionally displayed advert, with attention to detail on the photography and description we were able to source a number of interested viewers leading to a (hopefully) very happy purchaser in the end. Other experience with two other local estate agents only shine a more positive light on leaders. Couldn’t recommend enough, and wouldn’t dream of selling through anyone else. Just wish my purchase could have also been through themselves, as no doubt it would have saved me a lot of stress and time! Thanks again Richard, Whitney and others. Mike Jones :)PositiveResponsiveness, Quality, Professionalism, Value

Mike · 27 August 2020

★★★★★ 5/5

Google

Harvey helped me find my first solo property and was extremely helpful with answering all of my questions and made the whole experience very pleasant! I’m extremely happy with my find and very happy with my choice to go with Leaders

Abigail · 5 August 2024

★★★★★ 5/5

Google

I've been renting through Leaders for three years and I'm very happy with the service. I'd especially like to highlight the outstanding support of my property manager, Sophie, who is always helpful and quick to respond. Thanks to her support, my experience with Leaders has been a really positive one.

Serkan · 23 May 2025

★★★★★ 5/5

Google

Emily was fantastic during our viewing, very professional and answered all of our questions thoroughly. Amazing service overall, highly recommend this estate agency.PositiveResponsiveness, Quality, Professionalism

Rebecca · 27 August 2021

★★★★★ 5/5

Google

When I was looking for a flat, I was spoken to by a very helpful and professional staff member called Amelia. She immediately put me at ease and found out what my requirements are. During the viewing she was extremely competent and answered all my questions thoroughly, and although I didn't go ahead with the let, she didn't put me under pressure and was superb throughout - a real credit to the business.PositiveProfessionalism

Michael · 27 August 2021

★★★★★ 4/5

Google

Emily the estate agent was wonderful answering any questions I had and getting the answers back to me quickly and efficiently. When I got put down for a no deposit option, when I had stated I would like to do a deposit, I phoned and Aaron delt with the problem straight away. Over all really good people service and documentation skills, fast and efficient, not as good a job by their administration team but they then made up for it as a team.

Rosie · 28 August 2019

★★★★★ 5/5

Google

Harvey spoor is extremely helpful and very friendly. Very professional.

Sana · 10 August 2025

★★★★★ 5/5

Google

Very good customer service from Abigail in property management. Frequent and effective communication, she was able to answer all the questions I had as well as chasing contractors for work to be completed. Very thorough in ensuring the customer feels their concerns are being heard. Very happy with the service I received from Abigail.

Lucy · 27 August 2023

★★★★★ 5/5

Google

when i initially started looking for apartments, i had no clue how to go about with the process and i was so nervous. when i approached leaders, i got in touch with Holly Rollings who helped me so much through the whole process. i had several questions and doubts and she guided me through everything. a huge thank you, Holly!

Loretta · 9 January 2023

★★★★★ 1/5

Google

The one (necessary) star goes to Gareth, who is unfortunately the only person in this company showing any professional attitude. It is a pity he is only responsible for finding a property, as the maintenance is whole other story: I had to move into a dirty apartment, with a disgusting mattress, no hot water and no induction, not even to the trash bins. The mattress was replaced after a week, leaving me without a bed for the evening, as it took a while for the new mattress to unfold (it was left in a roll). A cleaning was arranged first after endless discussions and inspections, as well as accusations of "bizarre" statements from my side, which I had to prove with endless photos (over 250 pictures taken for 6 months). The cleaning was performed very unsatisfactory and I was offered a reimbursement of the check-out fees, which never took place, more so they are trying to bring through a deposit-deduction now, exactly for the cleaning! I rented the second most expensive property I was offered, but was left without hot water (it took 2:20 min. for it to arrive) for the whole 6 months, as well as no heating when it was really cold, for over 3 weeks. Not that you get the impression, that the heating was solved after 3 weeks - I was simply asked via email, if it is resolved now...My e-mails were ignored or words put in my mouth by the 6th consecutive agent (from the 3rd branch), who was dealing with my case. I had to inform them of the whole previous correspondence with their colleagues and yet, magically I was never understood correctly... I am saving here most of the details, but the ongoing troubles, ignorance, and absolutely impudent behaviour from Leader's side, has costed me a lot of nerves and monies for just 6 months.It is a shame that such highly unprofessional individuals can call themselves Property Managers! I should have taken direct contact not only with lawyers but also with the landlord, as I am sure the latter has no idea which condition their property is actually in.

Martina · 10 January 2018

★★★★★ 5/5

Google

Lizzy and Whitney were excellent throughout the buying process and offered lots of help and support throughout a tricky sale, as well as helping gain access to the property throughout.

Cameron · 10 January 2019

★★★★★ 5/5

Google

After an initial rocky start and a few issues over the condition of the property and some electrical items not working, I have found the subsequent experience to be of a high standard. I enjoy and appreciate the feedback after your inspections, they have both been great so far. It also instills faith with your team that I am a good tenant and will continue to care for and look after the property in a professional manner. All in all I feel that you have refined your processes to make the tenant experience as good as you can. Good tenants = a good relationship, and great communication from both sides makes the whole renting a great experience with you thank you.

Lorraine · 29 August 2015

★★★★★ 5/5

Google

Emily Westmore was extremely professional and helpful in finding me an apartment at Southampton. She is extremely enthusiastic and replies promptly to all your queries. She was my contact person for the entire process till the signing of the contract and i felt absolutely comfortable throughout. Would highly recommend Leaders to anyone looking to rent in Southampton.

Balaji · 27 August 2020

★★★★★ 5/5

Google

Selling my property has been challenging due to a range of external factors beyond anyones control. However, Leaders stuck with the challenge and achieved a good sale in very difficult circumstances. Jules and Kieran in the Southampton office were dogged, patience and kind, and, got the job done! Thank you.

Philipcoxhynd · 27 August 2023

★★★★★ 5/5

Google

Richard, Hannah and Whitney did a fantastic job in selling our flat. Throughout the process they were professional, friendly and a pleasure to deal with. They arranged a lot of viewings which ultimately led to us getting a buyer who offered the full asking price. I would highly recommend the team at Leaders. They will undoubtedly be our first choice if we need an Estate Agent at any point in the future.

Fiona · 27 August 2020

★★★★★ 5/5

Google

Richard and his team were excellent throughout the whole process. Very professional and went above and beyond to help me. Any question I had as a first time buyer was answered promptly and made the process as stress free as possible. Would highly recommend this estate agent. And would like to express my thanks for all their help.

Zak · 28 August 2019

★★★★★ 5/5

Google

An excellent personal service. Richard and the team were up-to-date and well informed throughout the sale. They communicated well with all parties and were able to answer any query that came up quickly and efficiently. Professional, friendly and helpful, Richard, Witney and Hannah worked hard to make the process as smooth as they possibly could. Huge thanks.

Fern · 28 August 2019

★★★★★ 5/5

Google

We were searching for a property in the Southampton area for around four months, and found the process with other estate agents frustrating, as we were up against a lot of competition, but dealing with Leaders made the process much easier, without bidding wars and open days, and we finally found the house for us with their help! They have been attentive, and personable to deal with throughout the whole process. We highly recommend them.

Kate · 28 August 2017