Leaders Lettings Southampton reviews

Hi Antonio we are disappointed to see your low star rating and to read of the issues you are having, we pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy particularly if any maintenance issues arise; we're sorry that you haven't received this. If you could get in touch with us directly on 01344758596 we will try our best to resolve this with you and turn your experience around. Kind Regards, Joe, Leaders

Hi Shaun Wolton, Thank you for the great review of our Leaders Estate Agents Southampton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Southampton

Hi Matt, I am really saddened to hear that you have had such a negative experience with Leaders Southampton. We would like to have a better understanding about your experience. Please could I ask that you reach out to the team at the earliest opportunity on 02380633446 (option 3) and ask to speak to Stephanie Liston. During any discussions we will do our best to see if there is anything that we can do in an attempt to resolve your issues. we hope to hear from you. Kind Regards Joe Gilliland Customer Care Manager

Dear Jade Newbury, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

Hi Melanie Kenny, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Hi Oliver, thank you for your review, we’re saddened to hear you are not happy with Leaders due to your experience although appreciate your honest feedback. As a business we consistently strive to deliver exceptional service so are disappointed to read that you did not receive this from us on this occasion. Whilst you have named him directly in your review I have had the opportunity to discuss your feedback with Ben Pick the Lettings Manager within the Southampton branch and have also been able to review your Tenancy Record on our system. In regards to the issue you faced around the hot water I feel it important to highlight that Leaders were instructed by the Landlord on an ‘Introduction Only’ level of service meaning that once you moved into the property Leaders service ended meaning that any maintenance issues would need to then be reported to and dealt with directly by the Landlord. I can understand how dissatisfied you may have been to learn that there were issues with the hot water within the property at your move in and after reading your comments about your partners pregnancy appreciate there was probably an increased concern for you surrounding her well-being; I can confirm this was the first time we let out this property and so the team would have had no way of knowing there were any issues with the hot water at the property. Within my conversation with him Ben has informed me that after being made aware of the problem that he learnt the issue affecting the hot water was present in the immersion heater and so despite a Gas Safety Certificate being completed this would not have picked up on this as it only test’s gas appliances in the property and the immersion heater is not a gas appliance. I feel it important to highlight that in my discussion with him Ben has advised me that neither he or the team at Hedge End who dealt with your application or move in were aware that your partner was pregnant and even if they had been aware of this it would not have changed the situation as the branch had no way of knowing there was an issue with the immersion heater. Ben has informed me that the Landlord contacted him a few months into the Tenancy to advise him that you had defaulted on your rental payment and because of this he was seeking assistance. Ben at this time then began to negotiate an early release from the Tenancy which was beneficial for both parties. I am aware it was agreed between you and the Landlord that your liability for the property would end on the 16th of November once vacant possession was obtained and this was on the proviso that an exit fee be paid across to the Landlord by yourselves to cover the Landlords reletting fee’s, this was highlighted within your Tenancy Agreement under clause 10.1 and 10.2; Ben has mentioned that keys and subsequently vacant possession of the property were received shortly after this date. I can see that since the end of your Tenancy the Landlord has put forward a full claim for the deposit and is seeking £2425 in total which is made up of claims for the unpaid rent for October, 1 week delay in returning keys, lack of 1 months’ notice and dilapidations to the property during your Tenancy. I empathise with your situation and can understand why you would be frustrated to learn of this claim; I feel it important to note that Leaders are instructed to hold the deposit as Stakeholder for the duration of the Tenancy by the Landlord, due to our position as Stakeholder this means the deposit cannot be released without the written consent of both Tenant(s) and Landlord. If you do not wish to agree to the proposed deductions that have been put forward by the Landlord then you are able to raise a dispute with the Tenancy Deposit Scheme (TDS) using the details on your Tenancy Deposit Protection Certificate, if a dispute is raised the TDS will then impartially adjudicate over the release of the deposit; it can be noted that you only have a 90 day period after the end of the Tenancy to raise a dispute and therefore if you wish to raise a dispute I would recommend doing so at the earliest opportunity. Whilst an agreement had been made between yourselves and the Landlord to end your liability for the property prior to the end of the fixed term within the agreement there was no agreement made to waive the outstanding rent from the time you were liable for the property. After taking into account my points above I do not believe the team at Leaders have acted incorrectly however we would like to offer our sincere apologies that you felt the service you received fell below the high standards we expect of Leaders. We appreciate you taking the time to bring this matter to our attention, we have taken on board all of the comments you have made and can assure you that all feedback is taken most seriously. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders

Dear Ryan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Jamie Basi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Vicky Hamilton, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Leaders Estate Agents Southampton

Dear Hajra Farooq, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Hi Shaida, thank you for taking the time to leave us your review, we are so happy to read that Sally has been so helpful and been able to provide you with such a positive experience! We will ensure your comments are passed on so Sally is aware of your thanks and appreciation. If there is anything else we can do to help then please do not hesitate to get in contact. Kind Regards, Leaders

Hi Oladapo, we are sorry that you have had a bad experience with our Southampton branch and feel this way. We have been in touch with the branch who have informed us that a contractor has been out to the property almost daily, including our out of hours contractors. The PCB has been replaced twice, the manufacturers have confirmed that there isn't a fault with this. We have had confirmation from yourselves that this problem is intermittent so unfortunately, it hasn't been easy for our contractors to be able to find a fault. Our team in branch are looking at rectifying this as a matter of priority for you and apologies for any inconvenience this has caused. If you would like to discuss this further then please do not hesitate to contact the branch directly or email customerservice@leaders.co.uk. Many thanks.

Hi Amanda, thank you for taking the time to leave your review. We are delighted you are happy with the service and would highly recommend us.

Hi Andrew, many thanks for taking the time to share your feedback. We are delighted that you are happy with the service and look forward to trying to keep that 100% occupancy record. We will be sure to pass on your kind words to the branch.

Hi Mark, many thanks for taking the time to share your feedback. We are delighted that you are happy with the service and that you have been with Leaders for over 20 years now. We always strive to offer the highest level of customer service and it's nice to see our Southampton branch getting it right. We will be sure to pass your kind words onto the branch, in particular, Katy.

Dear Ian Croucher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Thank you, and have a fantastic day! Kind Regards Leaders Southampton Team

Hi Ikenna, we really appreciate your positive review, thank you for taking the time to provide us with this. I will ensure that your comments are passed onto Mark so he is aware of your thanks. Kind Regards Joe Gilliland Customer Care Manager

Thank you for your review, we take customer service very seriously and would like to understand more about the issues you experienced. Please could you email us more details about the property to customerservice@leaders.co.uk so we can investigate further.

Dear Wilma Cherington, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Kwaku Asiedu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Many thanks, Leaders London Road Southampton Team

Hi James, many thanks for taking the time to share your feedback. We are delighted that you are happy with the service and that you have been with Leaders for 10 years now! We always strive to offer the highest level of customer service and it's nice to see our Southampton branch getting it right. We will be sure to pass your kind words onto the branch and look forward to working with you for many more years to come.

Dear Somnath, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

Tak, we are so happy to read such a great review about Leaders Estate Agents Southampton! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!