Trusted Agent profile Β· Southampton
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406 reviews across 2 platforms
13 London Road, Southampton, SO15 2AE
Leaders Lettings's office in Southampton, at 13 London Road, is rated 4.1 out of 5 across 406 reviews on two platforms, including 405 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleDean Wight was so helpful, I canβt rate him highly enough. Thank you Dean for being so helpful.
Hi Michelle Harvey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
4/5
GoogleI have been a Landlord with Leaders for many years and have enjoyed an excellent service. I would like to thank Andrea Armour who resolves any issues promptly and professionally and also the rest of the Property Management and Lettings Teams. Bruce McFarlane
Hi Bruce, thank you for taking the time to leave a review. We are delighted you have found the service excellent and we will be sure to pass your kind words onto the branch, especially to Andrea.
5/5
GoogleI am tenant who is living in Southampton. My property manager 'Adriana Darczuk' is doing everything kind and fast. Whenever I request to solve various problems like maintanance issue and contract she dealt with it properly and reasonably. Thank you so much.
Hi Junhyeok Park, thank you for taking the time to leave a review for us at Leaders Estate Agents Southampton. We're happy we could meet your expectations! Thank you, and have a fantastic day!
5/5
Google> As a very busy landlord I have contacted Leaders after a very disappointing experience with another well known letting agency in Southampton. I have found the team at Leaders, specially Ben and Ash, very professional and helpful. They always answer the phone/emails and any queries I have, they are proactive and always keep me informed. I am delighted I have made the move. I should have done that long time ago. Thank you Leaders Southampton for the excellent service you have provided me. >PositiveResponsiveness, Quality, Professionalism
Hi Sam Aziz, Thank you for the great review of our Leaders Estate Agents Southampton team. Itβs fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleJust want to say thank you so so much! I had Lizzie show me the property I have just purchased and she was absolutely amazing! Being a solo first time buyer it can be daunting but she made me feel so at ease the whole way through. Any one I spoke to to or dealt with in the team were so friendly and helpful. Should there come a time I decide to sell I will definitely be coming to you. Thank you πPositiveProfessionalism
Dear Leanne Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Southampton. We're so happy you had a positive experience with us and hope we can be of assistance to you in the future. Kind regards Customer Care Team
5/5
GoogleRachael Clark was very friendly and positive. Her assessment of the property being very saleable was spot on as we had 11 viewings immediately the house went on the market. She kept me informed throughout and I would recommend her highly.
Hi there, we are really glad you had such a great experience with us! Thank you for taking the time to leave us a review.
1/5
GoogleIf youβre a keen DIY enthusiast this is the letting agent for you as all repair issues are ignored by the arrogant agents that work here. Quick enough to want a reply back from you but will ignore your requests. Would rather be homeless than have to deal with morons again!!
Dear Lee Watson, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
1/5
GoogleIt was after my first year of living in UK. I wanted to vacate the property I lived in. I have cleaned it throughout. I asked for some help with it. After the checkout. they came up with a list of things which were not truth. That I broke some of the stuff even though it was clearly already broken on the check in report on the picture. That tried to charge me for that and very minimal stuff I didn't notice m - little parts to a shoe rack. The thing is, I am really responsible tenant, after that I didn have any issues with renting and check out. They used my naivety to get money off of me. Keep away from them.NegativeQuality, Professionalism
Dear Ms Stochaj, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Southampton office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleAfter selling my property, I was looking for a cosy flat. After looking at an ad for a flat that immediately intrigued me, I contacted Leaders (London Rd branch) to book a viewing. They immediately replied to me and book the first and second viewing. As I decided to go ahead with the flat, the whole team guided me through the process and supported me until the very day of my move. Every member of staff I had the pleasure to interact with has been of extreme professionality and kindness. I am very satisfied with the services provided.PositiveResponsiveness, Quality, Professionalism, Value
Hello Elena Salvatori Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleMy experience with agency was dreadful and I give one star because I can't give less than one star.Like tenant I can say I wasn't never be helped and supported; different story if you are a landlord. We had different issue regarding the properties and the landlady didn't want to fix nothing and also when it was evident. The agency didn't care because they are only interested to take money. I work with my wife for NHS and luckily we worked and we managed to pay all bills and rent and when we wanted to leave the property 2 months before the end of the contract the landlady asked us to pay double rent ( we used to live there for 2 years). Of course agency didn't know nothing about the flat, any help and support wasn't given to us when we asked any kind of informations. But regarding take money they are very professional. This agency is just helpful to the landlords
Dear Gian Carlo Castelli, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleI donot recommend this Estate agent based on our 7 months of experience renting through them. We had multiple issues throughout these months which ultimately resulted in us requesting our contract to be ended before its full term. Our main problem was lack of response to our queries and issues. It was a great struggle to get a response via email and the staff were not that helpful through the phone either. They always said we will chase things and phone you back but we never received a phone call again and had to phone them repeatedly to get things sorted. We also received our flat in very poor conditions with a broken boiler, fridge and dish washer. To the very last day of our tenancy the washing machine was never fixed. The kitchen sink cabinet had been ridden with mold also. Overall, this is by far the worst estate agency I have dealt with in my 13 years of being a tenant in different parts of the country.NegativeResponsiveness
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. If you are willing to contact us formally with further details so that Branch can investigate, please email us on customercare@lrg.co.uk Kind regards, Customer Care Team
5/5
GoogleBeverley Galer looked after my property while we relocated to Australia. The service we received from her was second to none. Bev's professionalism, quality, and timeliness of work, were outstanding. I would not hesitate to recommend Beverley Galer to other Landlords.
Hi Mel, thank you very much for taking the time to leave a review. We are pleased to hear you have been happy with the way that Beverley was able to support you.
5/5
GoogleASH GLEESON. Honestly this is the best place to go for a place to find. Supportive and carried us the whole way. SO so appreciative. Even when we gave up he kept fighting. Credit to his team and honestly would recommend to absolutely anyone! We honestly.....gave up twice and he fought and helped us get where we want. Ask for ash Gleeson. Amazing!
Dear Leanna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad my final dealings over the last few months and at first the lady I was dealing with was terrible, unhelpful and working against me the whole time. Then Kai took over who was amazing, looked through all the information and agreed with the issues I had raised. Always said I would never use them again but if I had the opportunity for Kai to work with me I would. Great job mate.PositiveResponsiveness
Dear Danny Appleby, Thank you for the great review of our Leaders Estate Agents Southampton team. Itβs fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleLeah from the bittern office was great with helping us to move. Weβre first time buyers and shes made it so much smoother giving us additional viewings to measure up and chasing up queries to ensure we move on time. Really recommend :)
Chenise Lloyd, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks Leaders London Road Team
1/5
GoogleLANDLORDS : I my opinion under no circumstances use Leaders to manage your property. Their process are opaque and one sided. Nobody in the business seems to be empowered to make a decision. Save many hours of pain and use another property management company in Southampton.
Dear James Mitchell, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLucia was very friendly and helpful :)
Dear Jasmine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Leaders Southampton London Road
5/5
GoogleMy first time finding a flat to rent felt unsettling until I came to Leaders. Iβd had bad experiences elsewhere and was feeling nervous about the process. Ashley Gleeson overcame every concern I had almost immediately and reassured me every step of the way. He was so kind, professional & polite. Iβd definitely return here and recommend him to anyone needing assistance with letting a property- Youβll be well looked after!
Dear Natalie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe brought a house through Leaders and the service we received was excellent. Jules kept us updated with every step and answered my queries really quick and efficiently. Made buying our house easy and stress free
Hi Anna, we're so happy to hear you had such a positive experience with our team at Leaders Southampton. We recognise how complicated a property purchase can be and are so pleased that Jules was able to keep you informed and help ensure that this process was as straightforward as possible. We wish you all the best with your new property! Kind Regards, Leaders
5/5
GoogleI would like to leave a feedback here. I currently have a pretty noisy neighbor and I'm having some issues with them. But luckily, I have a very determined manager call Sophie who effectively and quickly resolves my concerns. Thank you
Dear EnikΕ Zs Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Many thanks, Leaders London Road Team
2/5
GoogleFirst viewing cancelled due to short staffing + staff sickness and informed same day 4hrs prior to viewing. Understandable due to covid 19 pandemic. Second (rebooked) viewing cancelled 20 mins prior to the appointment, after I've left work early and am in the uber on the way to the property. Informed that the Tennant forgot about viewing and cancelled last minute. Very unimpressed with this lack of forethought/ organisation. Will update review and rating with ongoing experience.
Dear Ms/Mr Marin, It is a shame for us to see that our team in Southampton have received a low star rating following your experience with them. We would like to try and obtain some additional information from you so we can understand what you were unhappy with and this in turn will help us improve our service moving forward. If you are happy to do this then please either reach out to me on 01344 753104 or email us at customerrelations@lrg.co.uk Mandy Klopper, Customer Relations Team
5/5
GoogleTop top Agents, not being local to where my property was located the Southampton team went above and beyond my expectations with their assistance, ensured a smooth sale from beginning to end, could not ask for much more !! A big thanks to the whole Team and especially Mark who had to put up with my hundred phone calls a week !! Many Thanks Toni
5/5
GoogleOur Property Manager Abbi, is actually an underrated hero. She's not only advocated for myself but many other tenants in my building. She's done so much work to make my partner and I feel comfortable and has consistently gone out of her way to provide a good service. In short - Someone get this lady a promotion, she deserves it.
Hi Dyllan, thank you so much for your positive comments about Leaders Estate - Abbi, We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleFantastic service from the lettings team especially Ben and his team. Always on hand to answer any questions I had especially being a new time tenant! Highly recommend!
Hi Jasmin 1471, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Southampton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
