Leaders Lettings Southampton reviews

★★★★★ 1/5

Google

Nothing like an estate agent trying to retain £150 of your deposit for a bit of dust on the light switches. As a tenant, try and avoid renting through them. Their maintenance department were very slow to respond to me ( it took 3 months for them to fix a broken ventilator in the bathroom and it was only when I told them I will get it fixed and bill the landlord that they responded). 3 and a half years renting through them, rent always on time, only had to have contact with them twice and after all of that they said that the flat will need (another) professional clean because of a bit of dust on the light switches. Horrible!

Oana · 18 June 2023

★★★★★ 5/5

Google

So far Ash has been amazing responding to any queries and questions we might have quickly and efficiently. Been lovely going through the whole letting process.

Harris · 20 November 2023

★★★★★ 5/5

Google

Thank you so much to Ben for helping us and going above and beyond considering how stressful our situation was. Absolutely amazing!! Thank you so much to Ben and the team!

Brittany · 18 June 2023

★★★★★ 1/5

Google

Unresolved refund despite reassurances It’s been six months with no action on my refund, despite repeated assurances. The ongoing lack of accountability is both frustrating and unprofessional.

Riz · 27 September 2025

★★★★★ 5/5

Google

Great experience! Thank you for your support and effort. Everything was smooth, quick and efficient! Special huge Thank You to Aleksandra Mickute who managed everything in the best way and with great level of service! Thank you Alex!PositiveResponsiveness, Quality, Professionalism

Дмитрий · 18 June 2022

★★★★★ 5/5

Google

I'm working with Leaders for more than 1 year and I'm very pleased. They provided very good service and Sophie was very helpful and polite.

Dan · 21 October 2023

★★★★★ 5/5

Google

Quick response - Friendly communication - Reliable interaction/service. Thank you Adriana Darczuk ​​​​- Property Manager

Μανώλης · 18 May 2024

★★★★★ 5/5

Google

Lucia was more than helpful with getting me and my partner into our first property, nothing was too much, she happily and professionally answered any questions we had. Definitely an asset to the Leaders community - would definitely recommend.PositiveProfessionalism

Pj · 18 June 2022

★★★★★ 5/5

Google

Leader’s Southampton provided us an exceptional service. Staffs are very professional and approachable, especially my property manager Adriana Darczuk. 🤩 all the processes for moving in were smooth and responses for various in house maintenance were efficient. Highly recommended for anyone seeking reliable agency. It’s been 1.5 years and still looking forward to extend the tenancy with them..🥳

Shamil · 27 July 2024

★★★★★ 5/5

Google

We cannot thank Lizzie and the team at leaders Southampton enough for all of their help with our property purchase. Throughout the experience they were helpful and patient, answering all of our questions and chasing the chain. I cannot recommend their services enough.PositiveResponsiveness, Professionalism

Aaron · 27 August 2021

★★★★★ 4/5

Google

Just to say thanks to Adriana for her help with 12 Royal Court Denis F Landlord

Denis · 19 March 2024

★★★★★ 4/5

Google

Renter review here: Overall: 4/5 (Ash: 5/5) Ash showed me around the property I was interested in (and ultimately moved into) and was absolutely great. He was very professional, informative, and - most pleasantly surprising of all given my general experience with letting agents - extremely patient. This was also demonstrated when I needed to move fairly quickly and so needed to sign the contract ASAP before COB (due to reasons outside either of our controls), yet Ash wanted to make sure I had time to read through it thoroughly and answer any questions I had. So my experience with Ash was great and I'd give him 5/5. The only 'issue' I've had so far hasn't been with Ash or anybody in particular, but general correspondence with Leaders (both by phone and email), in that it hasn't always been prompt/timely, hence the 4/5 rating. This was particularly stressful whilst I was trying to arrange viewings for flats, but also very recently due to some apparent clerical issues which are still pending resolution. Of course, I do understand that things can get very busy (I had intended to write this review many months ago, so I really can relate!), as well as it being the holiday period now regarding not hearing any update on the recent issue, but as it's happened independently a couple of times at least for relatively significant things, I though it was worth noting. Other than that, everything else has been great, including all the information and help with settling in and setting up bills upon moving in!

Ridwan · 18 June 2020

★★★★★ 5/5

Google

We recently sold our property through Leaders. We came across them as agents due to viewing a property with them. We found their estate agents so friendly and helpful that we decided to use Leaders for our sale. I cannot recommend them enough! At all stages of the sale they were helpful and went above and beyond to make the transition smooth for us. Mark and Jules were absolutely incredible and worked alongside us to make the sale happen! From day 1 of going on the market we had regular viewings and sold for the price we wanted ... Could not fault the Leaders Team at all!

Joseph · 18 June 2020

★★★★★ 5/5

Google

My partner and I are currently going though the process of renting our first home together. Ash from Leaders Southampton has been amazing in answering all of my mundane questions. Nothing seems to big or small for him, been extremely patient with us. Quick responses, always happy to help and genuinely seems to have our best interests. I've dealt with a few Estate agents before and Leaders Southampton have been the best I've ever come across, highly recommend these guys time and time again.

Tanya · 18 June 2020

★★★★★ 5/5

Google

Exceptional service from Josh Rahman. Josh made the entire process effortless. He was able to get my property listed for sale very quickly.

Ali · 11 April 2025

★★★★★ 5/5

Google

I’ve been a tenant with Leaders for around 3 years now and I can’t fault their service! They’re prompt to respond to any queries or questions you have and also are very accommodating to each individual tenant. They understand tenant’s circumstances can change from time to time and are always welcoming and will help as best they can. Any faults within the properties are fixed to a superb standard in quick time. Would highly recommend.

Connor · 18 June 2023

★★★★★ 5/5

Google

Katie, our property manager, is very accommodating. She provides swift resolutions with our concerns. She has a very positive attitude that clients feel that they’re being valued.

Theresa · 19 August 2025

★★★★★ 5/5

Google

Thanks Mark and Lizzie for all of your help! Mark and his team were excellent! They helped us sell our flat in the most difficult of times. They kept us up to date and moved things forward as quickly as possible. Highly recommended.

Connor · 18 June 2021

★★★★★ 5/5

Google

I couldn't say thankyou enough to Mark and his sales team. Had a very difficult sale, but Mark and his team were very supportive and helpful during a stressful sale. A highly recommended sales team and estate agent. Thanks once again. Paul

Climate · 18 June 2021

★★★★★ 5/5

Google

My property manager was excellent, very organised and approachable. Adam is extremely helpful, courteous, and always keeps his word, staying in regular contact and delivering on promises to follow up on any issues raised. I experienced a very high level of service and was very pleased as a result. Thank you Adam.

Maria · 20 June 2015

★★★★★ 5/5

Google

Our property manager Abi Fluin was fantastic. She kept us updated with our flat and we always felt confident that we were in good hands

Susan · 18 June 2023

★★★★★ 5/5

Google

From the moment Mark stepped foot through our door he was on the button! He was friendly, helpful, and full of enthusiasm. We had been through an awful time with another agent and Mark assured us Leaders would find us a buyer....and fast. He wasn’t wrong! Throughout the sale Mark and team kept in touch and during the last few weeks leading up to completion he went above and beyond what I’d expect from an agent. Leaders were highly recommended to me by my sister, who also sold through them, so needless to say I will continue to recommend to others in the future. :)

Jo · 19 June 2019

★★★★★ 5/5

Google

I would like to personally thank Rachel Clark and Mark for being amazing! My partner and I have just purchased our first property via leaders. We first saw the property at the start of 2018, we fell in love from the moment we saw it and I have to say Mark was brilliant, answered all of questions which I can assure you there was hundreds. He didn’t over sell us or push us...he didn’t have to because we had already decided it was the one! We went home to think and made our first offer. The first process was fast and dealt with well. Unfortunately as always things take there time but it was worth the wait. There was some minor set backs which happen always but Rachel and mark were by our side and pushed every corner to get us in here as quickly as possible. We are now 3 weeks into owning our flat and we love it. Thank you mark, Rachel and the team at leaders for all your help! Fantastic service, would recommend to anyone!

Courteney · 19 June 2019

★★★★★ 5/5

Google

We have recently purchased a property that was advertised by Leaders, the service we have received so far from Megan and Jules has been great. When we called requesting to view the property Megan provided us with all of the details we required, doing everything she could to help before passing us on to the sales team where we were then put in contact with Jules who has been a great help, as well as the sales progression team. We cannot fault the service that has been provided!

Emma · 19 June 2019