Leaders Lettings Southampton reviews

★★★★★ 5/5

Google

I have dealt with a-lot of estate agents at this point and working with Leaders has been great. Leah was friendly, helpful and accommodating through the process. Nikki was also professional and supportive providing updates and chasing to keep the process moving. Thanks for all your help!

Katherine · 18 June 2023

★★★★★ 5/5

Google

I recently bought a flat via Leaders and took less than three months to complete. This was only possible because of the the help I received from Stef & Catherine (Sales Progression team). I wanted to see the property number of times while the sale was going through and Jules was excellent in accommodating my needs by negotiating with the tenant. I highly recommend Leaders and will use them again.

Subhani · 19 June 2019

★★★★★ 1/5

Google

I would like to share my experience with Leaders estate agents (Southamotn Brancj) regarding the sale of my property has been extremely disappointing. …

Docig · 16 March 2026

★★★★★ 5/5

Google

Adriana has been nothing but helpful! No query is too much, she always handles it with care and consideration 🌟 Best estate agent we have ever been with! Would highly recommend! …

Fleur · 18 May 2024

★★★★★ 5/5

Google

My partner and I are very lucky to have Adriana Darczuk as our property manager at Leaders. She is extremally knowledgeable and professional yet very friendly and approchable. Nothing is too much of a trouble when you are dealing with Adriana.She responds immidiately to any emails and queries and makes communication with the landlord very easy. We have a lot of trust in her and dealing with her its a pleasure. We would also like to mention Lucy who was very helpful at the begging of our experience and while we were at the stage of searching for the right property.Thanks to her we have found a perfect place for ourselves...

Justina · 18 May 2024

★★★★★ 5/5

Google

Just started renting a property through Leaders and our property manager Sophie is so helpful and speedy with responding. Makes everything very easy and nothing is ever too much to ask.

Chloe · 3 June 2024

★★★★★ 5/5

Google

Ash has been an absolute pleasure to work with! I am new to renting in the UK and was unsure of the requirements, and Ash was so responsive and helpful with walking me through every step!

Lucy · 18 February 2024

★★★★★ 5/5

Google

Ben, Ash and Lucia were extremely helpful with my Tenancy application. Despite a few mishaps with my application, they promptly informed me of any issues and helped get them resolved just in time for my move in, absolutely buzzing with my new flat, thank you guys

Alex · 18 June 2023

★★★★★ 5/5

Google

Have rented before with other estate agents and I can honestly say that leaders are the most helpful, polite and quick to communicate with you. Joseph especially for me was right on hand to help with the process. He had excellent Knowledge on the properties we viewed and could answer any questions we had which really helped to make us feel comfortable with him right away. Even once we had selected which property to proceed with, his quick responses to our emails helped us to make and offer and get references done in 2 days! Could not ask for a better person to help in finding a new home.

Ethan · 18 April 2024

★★★★★ 5/5

Google

In the process of purchasing a flat through Leaders and have found all of the staff committed to providing a great service. A special shout out to Leah who gave me her mobile number should I need to contact her whilst she was on holiday.

Julie · 18 June 2023

★★★★★ 5/5

Google

Just a note to say a big thank you to Helen and Stela for letting and managing my property over the past two years. Everything was dealt with efficiently and promptly. In particular over the last couple of months whilst I have been selling the property you have both been most helpful. I won't hesitate to return to Leaders again in the future for your friendly and professional service. Highly recommended.

John · 20 June 2015

★★★★★ 1/5

Google

We signed a contract on a house that wasn't habitable because there was no hot water because the boiler was broken. Had we known we wouldn't have signed up to rent this house. Throughout the whole boiler replacement process, which took them 4 months to complete, we were not visited once and had to endure rude emails from Adriana. The whole thing has made me ill from the stress of the situation and not once did we get an apology. We have made a complaint and they won't even admit they were in contravention of the housing act! They use tenants as cash cows while offering houses for rent that quite frankly need knocking down. The boiler was so old that none of the plumbers could ever remember seeing a 90kg boiler installed on a wall before. They use their own household maintenance company so everything is in house and they bodge repairs then won't admit to it! Dear prospective tenant, rent through these guys carefully!!!

Maxine · 19 March 2024

★★★★★ 5/5

Google

i had a prompt response to the challenges i was facing when i moved in to a property.Thank you Abigail and team Leaders, its reassuring to know you are dealing with a prefessional team.

Vicky · 19 January 2024

★★★★★ 1/5

Google

I’m not one to leave reviews.. however at the chance of saving someone else the hassle of dealing with this company. We recently moved out and Abigail Fluin, the property manager, is now trying to force our hand to £235 for cleaning services, cleaning services that are unnecessary given that the flat was cleaned thoroughly. They stated that the flat is to be cleaned to the standard of when first renting. However, when we moved into this property, they lied about getting the bath panel repair due to it being rotted with water damage, and mould around the windows, after months of emails, they finally sorted it. The flat was definitely cleaner on our departure and leaders will do what ever they can to try get money out of people. Avoid at all cost, it really isn’t worth it. They refused to assist with homeless getting into the communal areas and leaving drug paraphernalia putting residents at risk. Leaving it to residents dealing with used needles etc.

Pj · 18 February 2024

★★★★★ 5/5

Google

Had such an amazing experience here! Lucy was very helpful and made sure I was comfortable and got everything I needed! Very happy !!

Michaela · 3 September 2025

★★★★★ 1/5

Google

My overall level of service from this company has been very disappointing. I am a Landlord and I used Leaders for their tenant finding service which is only a little bit cheaper than the managed service. My first issue is you never deal with the same person. This in itself is very frustrating. You never know who is actually dealing with your requested. When you call your call can end up in one of three places like the branch down the road, head office and if you’re lucky the branch you want. Trying to get the paperwork all together and a statement of your account is very difficult and I am still waiting and chasing daily.

Douglas · 19 January 2024

★★★★★ 5/5

Google

Thank you to Abi for managing my property for me. She's been incredibly helpful in getting things sorted quickly for me.

Heidi · 27 July 2024

★★★★★ 5/5

Google

Outstanding customer service from the moment I met with Mark to put the flat on the market. Shout out to Leah for being so nice and approachable, I couldn't have asked for better service. Thank you so much!

Mariola · 18 June 2023

★★★★★ 5/5

Google

Ash has been so helpful and friendly, nothing is too much trouble. He has kept us updated at every step and is always quick to answer any questions. He is a credit to Leaders and I will be recommending to everyone. Thank you for such amazing customer service!PositiveProfessionalism

Hannah · 18 June 2022

★★★★★ 5/5

Google

Sophie has been great helping with numerous things, always replies in a timely manner and provides help and advice with everything we need! Great service :)

Jonny · 19 March 2024

★★★★★ 5/5

Google

Leaders Southampton’s service has been truly professional and well organised throughout the entire process. We dealt with Ashley Gleeson and he was very courteous, helpful and always available to answer any of our queries. From house viewing to signing the contract, Ash ensured everything was simple yet efficient. Due to his high level of service, we definitely recommend Leaders Southampton to potential customers.

Girish · 19 June 2017

★★★★★ 5/5

Google

I just want to express my gratitude for Mr Kimber and his team at Leaders estate agents for an extremely professional efficient and friendly service in selling our house. I would recommend them without a second thought.

Sakellaris · 18 June 2023

★★★★★ 5/5

Google

Daryl was very helpful and attentive in sorting out my first home purchase with Leaders, thank you!

Petek · 19 August 2024

★★★★★ 1/5

Google

Reported issues that never got attended to. Things were broken when I moved in, they never got them repaired and then claimed I had broken them. I had to call several times to have a hope of getting anything sorted. Can’t see the point of them as estate agents. Avoid, renting from them will make you miserable.

Sara · 18 June 2020