Leaders Lettings Southampton reviews

★★★★★ 5/5

Google

Leaders delivered the exact service I expected of them - Friendly, professional and knowledgeable. All members of the team went above and beyond to try to find a solution to my needs. Special thank you to Ash Gleeson for keeping me informed of developments at all times. I felt valued & respected during all communication and would recommend them to anyone. Thank you again for all your hard work!PositiveQuality, Professionalism

Laurie · 18 June 2022

★★★★★ 5/5

Google

The process of moving home can be both beautiful and stressful, but with Leaders every thing went so smooth. In our case, thanks to Aleksandra Mickute who has shown a great professionalism with her impeccable work. She is always willing to hear the customer's needs and happy to help as much as she can. Definitely, Leaders got a wonderful member on them team. Thank you once again Aleksandra!!PositiveResponsiveness, Quality, Professionalism

Myriam · 18 June 2022

★★★★★ 5/5

Google

The team at Leader's Southampton are professional, efficient and quick to respond. Any issues were responded to within a few hours and things get sorted within a few days. My concerns throughout my tenancy were dealt with promptly and in a friendly way by Adriana and Ben, and Kai was super efficient and friendly on checking out and discussing deposit refunds. Highly recommend them as an estate agent.PositiveResponsiveness, Quality, Professionalism

Bianca · 18 June 2022

★★★★★ 1/5

Google

Ben is one big joke, over speaking the clients, will not let you speak, using information for marketing purposes, I will now seek legal advice, Paid deposit of a month and a half, so in total 1045£ on 25th of may, until today the flat was not ready, when asked not to stress me anymore and stop sending emails and letters, he said we signed a contract and he will abuse it !!! Now I know why he has lost one of his front teeth already!

Lukasz · 18 June 2020

★★★★★ 5/5

Google

We had an issue with our smoke alarm beeping the whole night long and couldn't do anything as the batteries are builtinandnon replaceable. The next day, I have contacted the property management to report it. Adriana was really reactive and she could sort out the problem within few hours. Many thanks.

Fatma · 20 December 2023

★★★★★ 5/5

Google

Ben Pick is extremely professional and charming. I think he could run Leaders single handedly , if I have any queries or problems, I contact Ben and he sorts everything immediately. He’s definitely a guy who puts his clients first and gets things done. Very much appreciated, thank you Ben !

Linzi · 20 November 2023

★★★★★ 5/5

Google

Had to change agents recently due to some on going issues. Ash and the team have been really accommodating, great advice and got the vacant properties let really quickly for me 🙏 Looking forward to our continued relationship …

Andy · 3 September 2025

★★★★★ 1/5

Google

I wonder if the property ombudsman knows that leaders are forcing people to take contents insurance through their provider? It is a requirement if you want to take a rental property through them. If you don't take it then you can't proceed with the property. This sort of practice isn't allowed. You cant force someone to take contents insurance. You have been reported to the property ombudsman Leaders. Poor practice. Update: why don't you discuss your illegal practice of forcing people renting to purchase contents insurance through your partner Bode so you receive commission? Reported

Chris · 27 October 2024

★★★★★ 5/5

Google

We have had Sophie Steven’s as property manager for some while now, our experience has been more than positive. We have been given all and every support we needed , advice and totally professional help especially when we had a problem. We can fully recommend Sophie who is definately an asset to the company. Thank you Sophie for everything.

Penelope · 4 January 2025

★★★★★ 5/5

Google

Adriana Darczuk is terrific to deal with and really helpful. I always feel much calmer and relaxed after speaking with her over stressful matters regarding my property. She is a great asset to the company, always welcoming and very professional. thanks Pat, current landlord.

Patrick · 19 March 2024

★★★★★ 5/5

Google

The guys did a great job of selling my property, unfortunately the sale fell through a couple of times due to no fault of there’s (or mine) but as soon as it did fresh bookings were booked and it was soon sold again. Getting a text message to confirm viewings was good as I don’t always pick up Emails straight away so this was a good way to keep up to date with viewings. Thank you Rachael, Jools and Mark.

James · 19 June 2018

★★★★★ 5/5

Google

Just wanted to put a quick review on to mention a special thank you to Lucia who works in this branch. She helped me sort out all the relevant things I needed. Very professional, insuring i had all the relevant information, such an asset to the team at Leaders.

Florence · 20 November 2023

★★★★★ 5/5

Google

Sophie who I speak to in preference as I know she will deal with any concerns or issues promptly. I have been a tenant for 10 years and now Sophie is giving me the best service I have ever had

Jacqueline · 18 May 2024

★★★★★ 5/5

Google

We are tenants using the letting agency Leaders already three+ years, since July 2013. We are US expats, and Leader's Eastleigh office helped us find our first residence in their area, although we didn't yet have a credit history in the UK. Throughout the whole period of our first letting contract that ended in December 2015, we received an impeccable service. Their final inventory was thorough and fair, and they returned our deposit on time. Because of this excellent experience, when we returned to the UK six months later, we didn't think of using another letting agency, and called Leader's. So far, everything goes to perfection. I want to specifically point out how well their inventory was executed, and that they are responding on the spot to every email or phone call with questions or demands we may have. We whole heartedly recommend Leader's to any person who needs to let living space in Southampton and the vicinity.

Zlatko · 19 June 2017

★★★★★ 4/5

Google

I am in the middle of purchasing my first home. Leah has been very friendly and efficient when keeping on top of things ensuring everything goes smoothly. For a first time buyer it has been nerve wracking but Leah has done well to keep be at ease answering every question she can 😊 …

Amie · 18 June 2023

★★★★★ 5/5

Google

Leaders bring a nice personal touch managing the property. The communication is efficient, and when I decided to renovate the property Abi and the team were very supportive. Leaders are pro-active in finding good tenants - people that look after the property and who are reliable.

David · 20 December 2023

★★★★★ 4/5

Google

Recently begun a tenancy through leaders and they've been great all the way through the process. Had a few issues recently and Abi was amazing at getting things sorted and organised and has been extremely helpful

Cameron · 27 June 2024

★★★★★ 5/5

Google

I worked with Ash and he has been incredible through every step of the renting application process. He is always very prompt to respond to any questions or concerns I've had and is so helpful and friendly. He and everyone else I've had contact with in the office have made my first move as easy and stress free as possible, I am very thankful and would definitely recommend.

Georgina · 18 June 2021

★★★★★ 5/5

Google

I have been a Leaders tenant for close to two years. From the very beginning, the Leaders team has been very professional, courteous, caring and dedicated to my needs as a tenant. I would like to specifically mention my property manager, Katy Brockway from the Southampton Leaders team. She has always gone out of her way to support me for any requests, issues, and property management queries. Thank you Southampton Leaders Ocean Village and London Road Team!

Manjeet · 19 June 2017

★★★★★ 5/5

Google

Daryl at Leaders was great. As first time sellers, he walked us through the process and made himself available to answer any questions or uncertainties we had. I’d certainly recommend Daryl and his team moving forwards.

Aaron · 5 August 2025

★★★★★ 1/5

Google

If you like lazy landlords who don't fix things for 2 years and act surprised when things get surprised when things deteriorate and then come for money, Incompetent workers who can't be bothered to do their jobs and misreport things and are an all-round greedy company then Leaders are right for you. Absolute god awful company, no wonder why last 4 out of 5 reviews on trust pilot are all 1 star and all speak honestly about the company and all met with the same copy and paste responses. Wouldn't ever go with them again and would never recommend them to anyone and will actively deter people from them and suggest more support companies based on personal experience or reviews going forward. Avoid at all costs and make sure you go with someone who's more reputable. Their workers probably don't care about the 1 star review, they don't care when you report issues as they never respond to them within adequate time frames or might not even respond at all and when you call all you get is "they're not in the office at the moment", "they're not in today" and "we will pass that on to them and make sure they contact you within this certain time frame", never heard so many untruths be told. In conclusion , I'm sure to never go with them and I'd recommend you look elsewhere as they're not worth the hassle even some of our neighbours in the time we were there that have come and gone would concur to that statement.

Callum · 27 July 2024

★★★★★ 5/5

Google

We purchased a property through Lizzie at Leaders Southampton and I can not speak highly enough of them. Lizzie was brilliant in negotiating the price and conveying the the vendor our strengths as chain free purchasers. She went above and beyond to get this sale done. The purchase went smoothly and the chasing up by Leaders was efficient and effective. Very happy with our new house!

H · 18 June 2021

★★★★★ 5/5

Google

MASSIVE THANK YOU. I would like to thank the staff at the leaders branch in London road. The entire staff have been more than helpful. I would like to name one individual who we had the pleasure of dealing with. William from lettings has supported my son in securing his first tenancy. He helped us along the way and was available on the phone or via email with immediate or swift responses. He is a genuinely lovely young man with a genuine lovely personality. I hope your manger takes the time to praise your excellent efforts and would encourage anyone to use Leaders over other agencies due their attentive service. Good luck Will and thank you from Dave and kameron

David · 10 June 2024

★★★★★ 5/5

Google

I have dealt with Aleksandra Mickute from Leaders lettings for a while. She is always extremely helpful and professional. I’m a director of a UK property company, I live in the Midlands, so to have a competent, friendly property manager such as Aleks on hand in Southampton, is important, if things are needed quickly at our Southampton Properties

Gyles · 18 June 2022