Leaders Lettings reviews

★★★★★ 5/5

Google

I had an excellent experience with William Newman from Leaders Southampton. Moving to a new country is a big step and can feel overwhelming at times, but William made this entire process so much easier and far less stressful than I expected. From the very beginning, he was incredibly supportive, patient, and genuinely kind, always taking the time to answer my questions and guide me through every detail. What really stood out to me was how much he truly cared. It never felt like just a transaction, he went above and beyond to make sure I felt comfortable, reassured, and confident during such an important transition in my life. His communication was always clear and timely, and his professionalism combined with his personal approach made a huge difference. Thanks to William, what could have been a very stressful experience became a smooth and positive one. I’m truly grateful for all his help and support, and I would highly recommend him to anyone. He is an outstanding letting consultant and a genuinely great person. Thank you again, William, I really appreciate everything you’ve done for me.

João · 13 April 2026

★★★★★ 5/5

Google

We recently purchased our first property through Leaders, and the entire experience was outstanding. From start to finish, the team was incredibly supportive and made the process seamless and hassle-free. They guided us through every stage of the purchase, ensuring we understood each step and felt confident throughout the journey. Their professionalism, clear communication, and willingness to help made what could have been a stressful process much smoother. A special thank you to Josh, Daryl and Nikki for their dedication and support. We truly appreciate the time and effort they put into helping us secure our first home. We couldn’t be more grateful for their assistance and would highly recommend Leaders to anyone looking to buy a property.

Jimmy · 16 March 2026

★★★★★ 4/5

Google

I found Leaders , London Road to be approachable , professional with a friendly attitude during my use of the tenant find service .William was my main contact and my inquiries were usually dealt with promptly while potential tenants were subject to full discussion before referencing . I was quite relaxed with the service and I shall use them again .

Jon · 19 March 2026

★★★★★ 5/5

Google

We are grateful for what Leaders have done to help us move to our new home. From viewing the property to helping us get settled in our new flat they guided us with all our queries. Thanks to William for showing us the property and Joseph for updating us for all the needed things we have to do before and during moving in and for answering all my emails. And thank you for this moving box treat😊Keep it up and continue to be Leaders!!!😊

Shan · 2 September 2025

★★★★★ 4/5

Google

I have been renting out my flats For six years, with Leaders, they are very easy to work with I have been dealing mainly with Ben the manager who has now unfortunately left. Abi has been great to work with. Never had any problems as she always gets things done. A pleasure to work with. She will be missed as is Ben the manager, The accounts department still has a little bit of work to do to get there hopefully they will, Ben and Abi definitely five stars, accounts let’s wait and see,,hence the four star review.

Marios · 12 August 2025

★★★★★ 3/5

Google

I didn’t have the best experience with Leaders as a first time buyer. There was a lot of frustration on both sides for very valid reasons (and I really did feel for the sellers as I know there were problems on my side), but I felt pressured to overlook issues that were flagged by my solicitor. At one point, my solicitor advised that we needed a deed of variation to change the incorrect lease plans, as this issue would only arise again when I came to sell, and an estate agent told me that they believed it was “not needed”. I was also phoned multiple times around 4/5pm on a Friday by Leaders with ultimatums from the seller and deadline dates for the coming Monday, leaving me with no way of trying to meet these ultimatums over the weekend given that the solicitor firm was closed on weekends. I therefore had countless stressful weekends where I was unable to do anything to help the situation. On the day of completion, I headed to pick up the keys, thinking we could finally put the months of frustration behind us, and was met with a rather dismissive handover and not even a “congratulations” from the estate agent. I’m sure they were glad to not have to deal with my case anymore, but it felt rather unprofessional to be so dismissive in what was a very big achievement for me. I’m sure as a seller, Leaders are great, but as a first time buyer I did not feel particularly supported. I give 3 stars rather than lower because they were very quick with their responses and were always available when needed which was very appreciated.

Lottie · 10 August 2025

★★★★★ 5/5

Google

We have recently bought our first home through Leaders and we cannot praise Nikki at Leaders enough for all her amazing advice and quick responses. When things got slow with the sale Nikki made sure to chase it up with our solicitors and our sellers solicitors promptly and always kept us in the loop which eased the moving process stress. Thank you again!

Abigail · 27 September 2025

★★★★★ 5/5

Google

William Newman at Leaders helped us find our new home and we would like to express our gratitude for the professional service we received from William. He was patient. considerate, polite, knowledgeable and gave us the confidence that we're dealing with the right people for finding our new home. We will certainly recommend Leaders to our friends and family. Thanks Will for all your support.

Mike · 22 August 2025

★★★★★ 5/5

Google

For Sam in Ocean Village, Sam, we can not thank you enough for all your professional advice and support with our property. We can certainly recommend LEADERS in Ocean Village, and especcialy Samuel plus the team to deal with. A very enjoyable experiance :-) Thanks Sam and team, Sabine & Jeff

Eco · 12 December 2025

★★★★★ 5/5

Google

Leaders as an agent are good in all their doing, our property manager Katie is one of the best, as she gives a listen ear to any of our concerns and act promptly. My family is glad of her kind nature.

John · 16 February 2026

★★★★★ 5/5

Google

Abigail Fluin has been looking after my property for over 5 years, and she has been nothing short of exceptional. From tackling maintenance issues and sourcing contractor quotes to managing tenant renewals, she handles it all with impressive efficiency. It’s a pleasure to work with someone so reliable and proactive, she truly makes property ownership feel effortless. I’m incredibly grateful for the support. This is my first review since over a decade of letting with Leaders Lettings and Estate Agents,Southampton and I would like to extend my thanks for the excellent service from the organisation. Many thanks.

Vikram · 21 December 2024

★★★★★ 5/5

Google

fair pricing, excellent service and trust worthy! As you can see, we are still using Leaders after nine years, that should be enough testimony to their services. However, I should mention our current property manager, Katie Downer; she is by far the best we ever had. She is responsive, helpful and has a good understanding of our needs! Also, the latest property inspector, Joe Copsey, provides an easy-to-understand report with clear pictures of any problem, which requires no further clarification!

Michael · 9 April 2026

★★★★★ 5/5

Google

We have been delighted with our dealings with Leaders. They were our letting agents for 4 years and their service was exemplary. When we recently sold the property, again a fabulous service keeping us informed every step of the way. Particular thanks to Josh Rahman and Nikki Lewis who were very patient with my endless queries.

Anne · 12 August 2025

★★★★★ 5/5

Google

Joseph has been a fantastic letting agent to work with. He’s friendly, approachable, and genuinely takes an individual, personal approach rather than treating you like just another client.

Karel · 16 March 2026

★★★★★ 5/5

Google

Recently started renting from this estate agents and the customer service was excellent. Lucy was the agent I spoke with most frequently and nothing was too much trouble (especially with all the questions I had due to moving to a new area). All processes were dealt with efficiently and quickly and the key pick process went really smoothly. Would throughly recommend and would like to personally thank Lucy for making a daunting moving-in process much easier!

Molly · 25 September 2024

★★★★★ 1/5

Google

I was alerted by my camera while away that a person has trespassed her way illegally and without prior notice to the inside of my flat. Upon seeing that, I asked her to leave immediately using the camera speakers and threatened to call the police if she does not comply. The agency "Leaders", from which I had rented the flat later confirmed upon my request that the person is an employee of theirs but failed to provide any proof of prior notice to me. There has been no emergency of any kind that justified the trespassing of their employee and the reason of that incident remains unclear to me. Due to that unlawful act, I was in constant fear that someone might trespass again and breach my privacy at my own home. This led to me to moving out of the property at an added cost and effort. I fear that this agency has been breaking the law in that manner for for a long time and that they feel that are immune from adhering to the law due to the lack of complaints. I do not recommend dealing with this agency if you value your privacy and safe of mind at home.

Mohannad · 27 May 2024

★★★★★ 5/5

Google

I met my new property manager Kai today. He helped me with a number of issues promptly and effectively and I look forward to dealing with him in future. He will be an asset to the company. Edit 21/08/24: Adriana has been incredibly helpful over the last couple of years acting as communication between our landlord and us and resolving issues with maintenance. She is lovely and very efficient.PositiveResponsiveness, Professionalism

Victoria · 22 August 2024

★★★★★ 1/5

Google

Look at their reply to critical reviews, all the same reply! just lazy plain copy and paste some textbook boring PR words, shows a lot about how they treat customers! Had my personal horrible experience with them, charge a lot of extra at the end of the tenancy for cleaning even though I hired and provided all the evidence of a professional cleaning job done! Eventually went to dispute, and it judges to my favour! Nah they don’t care at all of your needs, you won’t be treated with respect. With so many good new lenders emerging, this firm is doom to fail or this branch will have to be replaced with new and better blood, these employees are not doing their job properly! Hire better people or you will lose customers!

Chengyu · 20 November 2023

★★★★★ 1/5

Google

Awful communication!! I was in contention to get a flat and they just let it to someone else without telling me anything. I filled out the form, had everything basically sorted and then they didn't speak to me for days and then I see let agreed on the website, didn't even find out through them! Terrible, do not use these letting agents.

Tanka · 16 March 2026

★★★★★ 4/5

Google

From our experience, Leaders is very helpful and reliable. I am very pleased we rented this property from Leaders. Sometimes things could get a little bit slow, but Leaders, our property manager and the staffs, were trying a lot to help us out. All problems were solved eventually. For the future I would definitely like to choose Leaders again!

Шаньшань · 16 March 2026

★★★★★ 5/5

Google

I should just like to comment on the willingness of Kai who is very attentive by ensuring my obligations as a Landlord are carried out smoothly and efficiently. He is always cheerful and informative and has a most pleasant telephone manner and I have found him to be most reliable- thank you Kai! Very pleased to commend both Abi and Mitch for their close attention to a particularly tricky situation regarding repairs to my property recently. They were both able to handle the situation with diplomacy and sensitivity in order to bring about a satisfactory outcome and I am grateful to them personally and to their high standards of practice.PositiveProfessionalism

Maggie · 18 June 2023

★★★★★ 5/5

Google

We recently purchased a house through Leaders and had a fantastic experience. From our first viewing with Leah, all the way through to completion, Leah was amazing. She was friendly and approachable from the start, and as we went through the purchasing process she was always efficient, quick to respond and helped with any queries or questions we had. After having experience buying and selling with several different estate agents in Southampton, after this experience I wouldn't hesitate to use or recommend Leaders. Thank you!

Ellisha · 18 June 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Emily, and I cannot express how grateful I am for her outstanding assistance. She helped me resolve a contract issue that I was facing, and I am so thankful for her prompt response and professionalism throughout the process. In addition to her expertise, Emily was incredibly friendly, courteous, and always made sure I felt comfortable and informed every step of the way. She was very patient in answering all of my questions and made sure that I was completely satisfied with the outcome of our interactions. Overall, I highly recommend Emily to anyone looking for an exceptional estate agent. Her dedication to her clients and her commitment to excellence are truly impressive. Thank you again, Emily, for all of your help!

Monika · 18 June 2023

★★★★★ 5/5

Google

Great service from Leaders especially William Newman

Angela · 2 April 2026