Leaders Lettings Southampton reviews

★★★★★ 5/5

Google

We have had great communication for the beginning of our tenancy and getting works done at the property. A big thank you to Abigail Fluin who has responded promptly and been really helpful with all queries, she has made our move very easy and uncomplicated. Every member of the team we have dealt with have been friendly and helpful, I would recommend Leaders as they have been great with us.

Gemma · 13 June 2025

★★★★★ 5/5

Google

First and foremost, every single time I have gone into the office, the team have been absolutely amazing! There’s never a wait, there’s always a smile, and you leave there feeling happy and supported. Big shout out to Adriana! Her personable and enthusiastic approach to her job is what every person should be working towards! Thank you Leaders! Always a SIX star service 🌟🌟🌟🌟🌟🌟

Rhi · 18 May 2024

★★★★★ 5/5

Google

Many thanks to Josh and Team for getting my house sold when other estate agents had been unable to do so. Well Done.

Andrew · 27 October 2025

★★★★★ 1/5

Google

Beware of Leaders. My experience as both a tenant and landlord with Leaders Southampton has been extremely poor. Expect both plenty of fees as a tenant, when moving in and especially when vacating a property. Poor management all round and eager agents to lay down any conceivable charge. Unfortunately, they had a local hold on the lettings market in the area. Now that better agents are popping up, I would urge tenants and landlords to look elsewhere.

Mark · 18 June 2023

★★★★★ 5/5

Google

Our boiler stopped working which means no hot water or heater. I raised this issue with our property manager Adriana in the morning. She patiently listened to the problem and realising the urgency of the situations, she immediately contacted the landlord who, in turn actioned fast. The process was smooth and we got the boiler fixed within two hours. My experience so far with Adriana has been amazing. She is a compassionate lady, always willing to help.

Ankita · 18 June 2023

★★★★★ 5/5

Google

I recently rented a new property by Leaders. From the beginning till now, their response to any queries is very professional and quick. Sophie is my property manager and she responded to my issues as quickly as possible and very kind . I would highly recommend Leaders for their amazing service and professionalism.

Karishma · 4 October 2024

★★★★★ 5/5

Google

Sophie have been very patient and attentive with our concerns and issues we have experienced in our property. We feel that our concerns are being acknowledged and addressed. In effect the challenges we have encountered with the property have been manageable because we trust it is being handled.

Andrea · 2 April 2026

★★★★★ 4/5

Google

Just to say that Lauren Nield has been really helpful guiding us through that tricky post tenancy time

Simon · 27 October 2025

★★★★★ 5/5

Google

My recent dealings with Leaders has been exclusively with Emily Johnson who is the most accomplished and positive letting agent we have ever used. Emily is very helpful, she is thoughtful and bright, extremely reliable as she always 'rings back' when she says she will. She is a credit to Leaders and her approach to business will ensure her success in the future. Jacqui ShiltonPositiveResponsiveness, Professionalism

Jacqui · 26 October 2023

★★★★★ 1/5

Google

Students stay away. The most unprofessional, incompetent and rude agents I’ve ever worked with. In my experience of renting, never have I encountered anything close to this. There is no appreciation, respect or understanding for students. They will grill your guarantors for bank statements, dividends, history of gross & net profits like they’re HMRC. If your guarantors rightly refuse, they will ask for a 6 month upfront payment. The email responses, blunt and rude. Expect no updates, you will be the one calling. I’ve had to apologise to my guarantor of over 2-years on their behalf for the sheer stupidity and intrusiveness of their process. After deciding to terminate, we were treated with no follow up, no courtesy, no form of contact to just say “We’re sorry, we appreciate your time” or anything resembling professional conduct. Not only is our money down the drain, but 4-weeks of our time.

Karim · 18 June 2022

★★★★★ 5/5

Google

Words can’t describe how amazing and helpful Mark Kimber is who is a manager at this branch, we have recently completed on our house purchase and we couldn’t be happier, the process was a bit difficult and taking a long time to progress until Mark took over and was doing everything and I mean everything in his power to get this over the line and completed, whatever we needed whenever we needed it he was there to help and we couldn’t be more thankful to him. I hope Leaders know how much of an incredible estate agent and asset Mark is to them.

Ross · 18 June 2022

★★★★★ 5/5

Google

We have recently purchased a property using leaders in Southampton and we could not have had a better experience! Completely stress free and always available when we needed to talk to them. We did not have the best start in our journey to buying but moving to leaders was the best decision we made, they made us feel completely comfortable through the whole process. A special thanks to Lizzie and Josh who have been absolutely amazing! Would definitely recommend you guys to anyone looking to purchase their first home. Keep doing what you do :) Thank you Leaders!PositiveResponsiveness, Quality, Professionalism, Value

Lauren · 18 June 2022

★★★★★ 5/5

Google

I have been very happy with the service given by Leaders in general, but especially by Megan Rogers. Over a period of three months we often needed to make visits to the house we wanted to buy, Megan was always willing to meet us there, and was well informed of how the purchase was progressing. She was a great guide throughout and always friendly and helpful. Thanks Megan.

Ruth · 18 June 2023

★★★★★ 5/5

Google

We went to look at a property that leaders had on there website, we met Josh at the viewing, Our estate agents we had were useless and Josh gave us some advice on moving forward, we decided to wait for our contract to finish with our agents …

Angie · 16 February 2026

★★★★★ 5/5

Google

Had a smooth and lovely experience.customer service was very helpful and supportive. working with (William Newman )during my house search. He was professional, responsive, and genuinely committed to helping me find the right place. His effort and support made the entire process smooth and stress-free. Highly recommended!

EZINWO · 16 February 2026

★★★★★ 1/5

Google

Students stay away. The most unprofessional, incompetent and rude agents I’ve ever worked with. In my experience of renting, never have I encountered anything close to this. There is no appreciation, respect or understanding for students. They will grill your guarantors for bank statements, dividends, history of gross & net profits like they’re HMRC. If your guarantors rightly refuse, they will ask for a 6 month upfront payment. The email responses, blunt and rude. Expect no updates, you will be the one calling. I’ve had to apologise to my guarantor of over 2-years on their behalf for the sheer stupidity and intrusiveness of their process. After deciding to terminate, we were treated with no follow up, no courtesy, no form of contact to just say “We’re sorry, we appreciate your time” or anything resembling professional conduct. Not only is our money down the drain, but 4-weeks of our time.

K · 11 November 2021

★★★★★ 5/5

Google

Great help from the lettings team! In particular William, Joseph and Lucy! Thank you so much

Alisha · 26 August 2025

★★★★★ 4/5

Google

Very pleased we came across Leaders. Had our house on the market for several months with a different agent without selling. Josh and Manisha had a different approach to selling which made sense to me, and sure enough it worked. They found a …

Raffles · 16 February 2026

★★★★★ 5/5

Google

Thank you to all at Leaders, especially Mark! Since day 1 of selling my flat, Mark has been extremely professional, friendly, proactive, punctual and just a proper down to earth, honest person to deal with. He always replies to emails/answers his phone very quickly and will always take time to explain things to you without making you feel stupid! I would recommend Leaders to anyone and I will not use any other agent in the future. Thanks again all, until the next time!PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 18 June 2021

★★★★★ 5/5

Google

I've just completed on the sale of my flat, and I've never been so happy with an estate agent! From the very beginning, Mark was very responsive, got the property onto the market quickly and kept me updated with feedback. Once sold, Lizzie was equally as amazing, any issues with how the sale was progressing was echoed back and dealt with right away. Both have been so professional, so pro-active and so responsive throughout the whole process. If I was to ever buy or sell a property in Southampton again, I wouldn't even consider using anybody else. If I could give them more than 5 stars I would! Big thank you!!!PositiveResponsiveness, Quality, Professionalism, Value

Bethany · 18 June 2021

★★★★★ 5/5

Google

Great experience communicating with Sophie, the team manager at Leaders. She always responded to emails promptly, sent the necessary documents quickly, and was very helpful throughout the rental process. Thank you for the efficient and professional support.

Aa · 2 April 2026

★★★★★ 1/5

Google

Dreadful Experience We had a massive mould issue which was reported in time via email and portal, and after agreeing to fix the issue, the person responsible for this matter Katie, decided not to fix as it was to expensive for the landlord. We are going through lawyers as all the mould, coldness, no ventilation, poor insulation has affected our clothes, food and health. Read review as the majority of people receive the same dreadful treatment with no customer service at all or if any most likely comes from artificial intelligence generated tools. Almost all positive reviews come from customers that are at the initial search and find properties as the sales team are very good at selling, asking then for a positive review to help with the grow of their career and afterwards, at the first problem with the property everyone disappear.

Ciprian · 3 January 2025

★★★★★ 5/5

Google

I can’t thank Leah B at Leaders enough! Leah made the whole process of buying our first home so easy by always being on hand and efficiently answering any questions we had. I would highly recommend Leaders, and especially Leah 😊 …

Chelsey · 29 July 2024

★★★★★ 5/5

Google

Ben and his team has helped me to set things up as a first time landlord. They showed high level of professionalism, patience and care for clients. They are usually available and respond timely. The team are very helpful and patient in answering my questions. I would recommend them.

Richard · 19 March 2024