Trusted Agent profile · Southampton

Leaders Lettings Southampton reviews

4.1

★★★★★ Great

406 reviews across 2 platforms

13 London Road, Southampton, SO15 2AE

Leaders Lettings's office in Southampton, at 13 London Road, is rated 4.1 out of 5 across 406 reviews on two platforms, including 405 Google reviews rated 4.1.

Google logo

4.1 / 5

405

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Southampton office, from every platform, shown as written. First names only.

5/5

Google

As a first time tenant Leaders have made the process of renting, as stress free as possible. I have never had any major problems with the property I am renting, but when something did pop up, my property manager Sophie always resolved it, quickly promptly and professionally. She has always kept me in the loop with any updates and has been very quick to respond to any of my queries. Can't ask for more.

Stefan · 18 February 2024

Agent replied · 17 June 2024

Dear Stefan Balevski Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Many thanks, Leaders Southampton Team

5/5

Google

Wanted to thank Joseph and the team for helping make moving as stress free as possible and quickly responding to my many questions.

James · 18 April 2024

Agent replied · 17 June 2024

Dear James Sibley (jay) Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! If you have any further questions, please give us a call. We're always happy to help! Many thanks, Leaders Southampton Team

5/5

Google

I recently had a viewing with Leaders. Sandra and Leah were super professional, helpful and quick to answer any questions. As a first time buyer I can’t recommend Leaders enough.

Ania · 20 November 2023

Agent replied · 17 June 2024

Hi Ania Buriu, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks Leaders Southampton London Road

5/5

Google

Lucia has been so helpful from the viewing of the flat all the way to getting the documents signed off. Not an easy task as it involved several government departments. Thank you for all your hep.

Katherine · 18 June 2023

Agent replied · 17 June 2024

Hi Katherine Smith, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5/5

Google

Great service. My property manager Sophie is amazing, very kind amd helpful.

Kayleigh · 18 October 2024

Agent replied · 25 October 2024

Dear Kayleigh Anderson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Many thanks, Leaders London Road Southampton Team

5/5

Google

I have rented a property under Leaders and I can say they are very accommodating, responsive and helpful with the process in renting a property. I have multiple requests but they were able to accommodate and help me with those. I was in contact particularly with Ash and he is very responsive and attentive to my needs. Also, they are very systematic with the process. Would definitely recommend them!

Rachelle · 18 May 2024

Agent replied · 17 June 2024

Dear Rachelle Jane Longakit Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Abi was so helpful to me regarding my landlady enquiry. Thank you Abi. If I need help in the future, I'll definitely be asking for you. Quick, friendly and efficient.

Nicky · 25 April 2025

5/5

Google

I recently moved to a new flat managed by Leaders in Southampton. All the Leaders staff I have dealt with so far are very professional and helpful. They addressed all my concerns and worked promptly to help. Special commendation to Abigail, my property manager, for her fast, keen, and effective replies and help, ensuring I feel settled since the first day I moved in!

Mohamed · 12 August 2024

Agent replied · 26 August 2024

Hi Mohamed Elewaily, thank you for taking the time to leave a review for us at Leaders Estate Agents Southampton. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks Leaders London Road Southampton

5/5

Google

During the purchase of our new home Leaders were very helpful professional and allowed the transaction to flow freely. Mark Kimber was extremely helpful from start to finish. Always available to help and always responded back positively and promptly. Would most definitely use again and recommend to family and friends.PositiveResponsiveness, Quality, Professionalism

Julie · 18 June 2021

Agent replied · 17 June 2024

Hi Julie Aspery, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Southampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Leaders stand out as exceptionally helpful, polite, and responsive. Benjamin and Joseph, in particular, demonstrated remarkable knowledge about the properties we viewed and readily addressed all our inquiries, establishing an immediate sense of comfort. As a first-time tenant, Leaders ensured a stress-free rental process. While encountering minimal issues with the property, Sophie, my property manager, consistently resolved any concerns swiftly, professionally, and kept me well-informed with prompt responses to queries.

Reza · 18 April 2024

Agent replied · 17 June 2024

Dear Reza Zare Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! If you have any further questions, please give us a call. We're always happy to help! Many thanks, Leaders Southampton London Road Team

5/5

Google

We have had help and support from several members of the sales team. To Daryl, Josh and Paul we can't thank you enough. You have guided us through one of the most stressful and uncertain times in our lives, with professionalism, honesty and …

Carol · 16 March 2026

5/5

Google

Katie Downer has been a huge help throughout our time in our rental property. Could not thank her enough!

Lachlan · 27 May 2024

Agent replied · 17 June 2024

Dear Lachlan Hayman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Speaking as a landlord, Leader's Abigail Fluin has been the one to turn to for information and problem solving with great efficiency and respect.

Sue · 18 February 2024

Agent replied · 17 June 2024

Dear Sue Baillie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Leaders Southampton Team

5/5

Google

Abigail Fluin has been prompt, very helpful and extremely patient in guiding me through my renewal process. A very good standard of customer service!

Lin · 18 February 2024

Agent replied · 17 June 2024

Dear Lin Bailey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been renting through leaders and have not had any issues with them i mostly deal with one particular person, as i do not like chatting with multiple people, as it gives me anxiety, S Steven’s, she is the kindest most sweetest person, she always go above and beyond to help me with my issues thank you to the team at leaders especially S Steven’s.

Kamala · 10 June 2024

Agent replied · 17 June 2024

Dear Kamala Scott Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great service by Sophie, our property manager by providing prompt responses for all our queries. Thank you Sophie.

Chamali · 3 June 2024

Agent replied · 17 June 2024

Dear Chamali Wijayawickrama Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Leaders southampton Team

5/5

Google

Sophie has been great and responsive to our issues with the rented property. Always goes above and beyond to help as best she can. Thanks Sophie

Lukasz · 20 December 2023

Agent replied · 17 June 2024

Hi Lukasz Ziolczyk, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Many thanks, Leaders Southampton London Road

5/5

Google

Leaders are my rental agents,and I would like to thank Adriana Darczuk​​​​Property Manager for being efficient and helping to sort out any problems!

David · 18 February 2024

Agent replied · 17 June 2024

David Hurn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Southampton. If you have any further questions, please give us a call. We're always happy to help! Thanks Leaders

5/5

Google

Everything was very fast when I started renting my flat. Sophie has been an amazing property manager, she is really understanding and reactive.

Thierry · 18 February 2024

Agent replied · 17 June 2024

Dear Thierry Waltrich Augusto Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! If you have any further questions, please give us a call. We're always happy to help! Many thanks, Leaders Southampton

5/5

Google

Ash Gleason has been great to work with in order to get our new rental flat! Recommend him a lot!

Holly · 18 April 2024

Agent replied · 17 June 2024

Dear Holly Tyler Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Many thanks, Leaders London Road team Southampton

5/5

Google

I have had a fantastic service from this office. Everyone I’ve spoken to has been kind and courteous. Lucia is a very lovely person and I’ve really enjoyed speaking to her 👍 …

Ffeather · 18 June 2023

Agent replied · 17 June 2024

Dear Ffeather Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

So far Ash has been amazing responding to any queries and questions we might have quickly and efficiently. Been lovely going through the whole letting process.

Harris · 20 November 2023

Agent replied · 17 June 2024

Harris Nikolaou, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Southampton. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1/5

Google

All you have to do is look at the other reviews to get an idea of this place. You can't ever get hold of anyone at this company , and all this we strive for excellence copy and paste rubbish just adds insult to injury. They don't take care of their properties, their tenants or landlords . A few tenants have come and gone and they send over a cleaner who actually doesn't clean and stole some of my cleaning chemicals . This company is just another example of why people are desperate for private landlords . They give dodgy used car salesman vibes, avoid.

Carmen · 18 June 2023

Agent replied · 17 June 2024

Dear Carmen Hanrahan, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

While our general service with Leaders has been nothing short of abysmal, this 5 star review is for Abigail Fluin. She has been brilliant since taking over our property from the prior property manager who I will not name, who has let us down to the point we have no more faith in Leaders. Anyway, Abi has picked up what I assume is a large casefile and done a brilliant job at pushing for progress while making every attempt to keep us in the loop. Thank you, Liam and Jenny

Liam · 18 June 2023

Agent replied · 17 June 2024

Dear Liam And Jenny, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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