Trusted Agent profile · Southampton
★★★★★
406 reviews across 2 platforms
13 London Road, Southampton, SO15 2AE
Leaders Lettings's office in Southampton, at 13 London Road, is rated 4.1 out of 5 across 406 reviews on two platforms, including 405 Google reviews rated 4.1.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleAbi swiftly and successfully dealt with our issue.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleThe sales team did everything we asked of them, from quickly finding the buyer to being prepared to push him and his solicitors into getting a move on - quite literally!
Hi Stephen, we appreciate your positive review about your recent experience with the Leaders team in Southampton and are really glad that they were able to help. Kind Regards, Leaders
1/5
GoogleAgents do not respond on enquiries.
Dear Angie (lina), We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleAbsolutely terrible. The cold water in our shower stoped working and it took them 4 weeks to do anything about it and they never kept us informed about what was going on.
Thanks for your review. We take all negative feedback seriously. If you would like to discuss this matter further then please contact us at customerservice@leaders.co.uk
5/5
GoogleKai on Property Management Team very helpful in getting repairs sorted out. Thank you.PositiveResponsiveness, Professionalism
Hello Richard Jarratt Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleI had an excellent experience with Leaders over the last 9 months, selling two properties with them. They are a friendly team who get to know you and I genuinely believe they had my back and best interests when getting the sales through. It is not often I have been able to say that about Estate Agents!
5/5
GoogleRented a flat through the London's Road office almost 4 years ago. Visited many agents but they were, from far, the best of all of them. Very professional and kind since you entry the office and all along the process. I will always be very grateful! Thank you all the staff working at that office :)
5/5
GoogleA very good, professional team, always ready to spring into action. Having been a satisfied client for the last 8 years now, I can highly recommend Leaders S'ton!
Hi Terence, many thanks for taking the time to share your feedback. We are delighted that you are happy with the service and that you would recommend our Southampton branch! We will be sure to pass on your kind words to the team.
5/5
GoogleHad a perfect experience with Leaders, everything was quick and the replies were fast. Couldn't ask for more.
Hi Julen Wilson-frade, Thank you for the great review of our Leaders Estate Agents Southampton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleHave been trying all morning to get through to put my property for renting with this agency and NOBODY answers the phone!!!!!!! Unbelievable!!!!!
Hi Miriam, thanks for taking the time to leave us a review, we're sorry to read that you had issues when attempting to contact the team to put your property on the market to rent and can appreciate because of this that it would have been frustrating for you. We understand that since receiving this review that you’ve been in touch with the team in Southampton and that we have now been instructed to market the property, we’re really excited to work with you, we hope we can find you some great tenants and turn your experience with us into a more positive one. Kind Regards, Leaders
2/5
GoogleI have loads of troubles with these guys. They need to change a lot to be a professional team.
Hi Jaro we’re saddened to read your comments and see that our team in Southampton have received a low star rating. We consistently strive for exceptional service and it’s disappointing to hear you feel you haven’t received this from us. We recognise the importance of our customers feedback even when their experience hasn’t been positive, we see situations such as this as great opportunity to try to turn things around and to see how we can improve our service moving forward, we’d like to have a better understanding of your issues to enable us to do this and would ask if you’re happy to do so that you contact us on 01344758596. Kind Regards, Leaders
1/5
GoogleOne of the worst agencies I have ever had the displeasure of dealing with. I'm annoyed I have to even leave one star.
Hi Brodie, we are sorry you have been unhappy with our service. In order to investigate this further, please can you email customerservice@leaders.co.uk with the property details and your contact details. Many thanks.
1/5
GoogleFrankly Leaders are hopeless. Failing to respond to email messages and phone calls.
Dear Tim Coad, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThe most honesty agency I've come across, their communication is fast and transparent
Hi Lucas Perrin, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Southampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleJust sold my flat through Leaders in Southampton. Great service, very helpful and knowledgeable team. Thanks again Mark.
Hi Gilbert, many thanks for taking the time to leave a review for our Southampton branch. We are delighted you have been happy with the service and would recommend us. We'll be sure to pass on your feedback.
1/5
GoogleThese people are the absolute worst. I'm sure there are nice people working for the company but the letting staff at Leaders London road are unprofessional, rude, ignorant and lazy. Th only thing they are good at is lying. If you're looking at a property rented out by these clowns look elsewhere.
1/5
GoogleWorst estate agents.
Dear Jacqueline We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleReally helpful and friendly... could have been update more frequently but overall positive experience thank you
Hi Steph, we're pleased to hear you found the team at Southampton to be so helpful and friendly throughout your dealings with them, we take on board your comments regarding updates as feedback such as this helps us improve our level of service moving forward. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleWe purchased our first home through Leader, we couldn’t fault the excellent service we received from Rachael.
Hi Sophie, thank you for your kind words and great star rating. We're delighted that we were able to help you out with your first property purchase! We are always more than happy to assist you if anything else comes up.
4/5
GoogleI have been a tenant for over 2 years now.The service has always been good, However there have been a couple of instances which created problems. On both occasions Alan Jones took responsibility and resolved the issues swiftly and professionally . An asset to your organisation
5/5
GoogleGood service right from the start. I have dealt with Leaders a few years back and had a pleasant experience. This time it was no different. Very glad I chose Leader's! Not to mention Ash's availability and professionalism in helping sorting out any issues. Thank you!
4/5
GoogleLeaders are well organised, reliable and quickly respond when needed. I would recommend letting from them.
Hi there, many thanks for taking the time to leave a review.
1/5
GoogleAbsolutely appalling service DO NOT USE TO RENT!NegativeResponsiveness, Professionalism
Hi Ms Munden we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk Mandy Klopper - Customer Relations Team
5/5
GoogleVery happy with the service I received ,Her name was Lucia she was very helpful and explained everything very thoroughly, thanks for the help - please give lucia extra credit for her work ethic and her amazing attitude towards customers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Southampton office has 406 reviews across two platforms: 405 on Google, 1 on Yell.
Leaders Lettings Southampton is rated 4.1 out of 5 across all 406 reviews, and 4.1 out of 5 on Google from 405 reviews.
Leaders Lettings Southampton, 13 London Road, Southampton, SO15 2AE.
