Leaders Lettings Southampton reviews

★★★★★ 5/5

Google

I have just rented a flat from the London Road office and although to begin with it was a little difficult to get hold of people, I have to say that the support and efficiency provided by Ash Gleeson in the office was second to none. He was incredibly prompt and thorough and made the whole move a lot less stressful. He was also always on hand to help with any questions and to provide guidance where needed. Thank you

Laura · 18 June 2020

★★★★★ 5/5

Google

I have just bought my first property and Leaders have been fantastic! I dealt with Rachael and Stef - both ladies were professional and were always happy to help. I would highly recommend.

Eleanor · 19 June 2019

★★★★★ 5/5

Google

Laeders company they are wonderful. Lucia itly is the most experienced and best agency staff I have ever meet in uk.

Chuks · 21 October 2023

★★★★★ 4/5

Google

Leaders lettings and Estate agents are simply the best,they make housing simple like ABC.

Oladele · 19 March 2024

★★★★★ 5/5

Google

The team at Leaders were most proactive in the way they set about firstly marketing and selling the property and then in following up during the completion process providing the necessary documentation. Altogether a thoroughly professional performance carried out with cheerfulness and enthusiasm. Well done Rachael, Julie and Mark.

Philip · 19 June 2018

★★★★★ 1/5

Google

Went in to register then got an email from them saying to register on line, what was the point in going in, then nothing.

Andrew · 18 June 2023

★★★★★ 4/5

Google

Very friendly maintenance and management teams, quick responses and willing to help you as the tenant be reassured and have an easy transition, whether that be into the property or upon leaving. Highly recommend.

Beth · 18 June 2022

★★★★★ 5/5

Google

As a landlord we have been very well looked after by Ben and his amazing lettings team, we have 4 properties let through them, and every time we need they professionally find another lovely tenant for usPositiveResponsiveness, Quality, Professionalism, Value

Jane · 18 June 2021

★★★★★ 5/5

Google

Very professional, extremely welcoming and helpful. Thank you to all the team especially Lucia, Ash and Chamak for answering all our questions and being so patient with us:)

Rosie · 18 June 2020

★★★★★ 2/5

Google

I phoned Leaders on a Saturday afternoon (OK, it's a busy time) to get the ball rolling to put my property onto the market. After the phone went to answerphone on all three attempts spread over a period of two hours, I phoned a fourth time and selected 'Lettings' rather than 'Sales', in order to get someone to talk to me. A very helpful and friendly lady answered and took my details for her Sales colleagues. I emphasized that I needed to speak to someone the same day, or failing that early on Monday, in order to get someone to do an initial visit on Monday afternoon and hopefully have the process well underway by the end of the week. No-one phoned back on Saturday, nor Monday morning (is that a busy time too?) and as of Wednesday afternoon, no-one from Leaders has contacted me. I have placed the property on the market with a different estate agent.

Christopher · 19 June 2018

★★★★★ 5/5

Google

I have recently sold my property via Leaders in London Road. From start to finish they exceeded my expectations. Rachael Clark who led the deal from start to finish was brilliant with assistance from Mark. Special mention also goes to the marketing of my property, especially the photos/booklet (far better than I have seen from any other agent locally). I would have no hesitation in recommending Leaders to any of my friends as a troublesome move was made a lot easier by Leaders and their communication which kept everyone in the chain fully informed. Well done and thank you again. Nigel

Nigel · 19 June 2018

★★★★★ 5/5

Google

Excellent service and thoroughly professional Leaders have just sold my property for me and as a first time seller, I didn't understand the whole process initially. However Leaders kept me informed at every stage, told me what to expect and what happens next. Rachael Clark and Mark from the London Road branch were exceptionally friendly, helpful and most importantly professional. From getting the right photos for marketing the property to chasing documents on my behalf. I am thoroughly impressed with their service and would not hesitate in using Leaders again. Thoroughly recommended.

Lee · 19 June 2018

★★★★★ 1/5

Google

Dangerously incompetent. Having used them for almost 3 years, they managed to fail at every hurdle in frankly dangerous ways. When I initially walked into their office to sign the contract for a new property, the first warning sign was when one of the "agents" was involved in a screaming match on the phone, insisting that they were not a rag-tag outfit of cowboys. The following few hours convinced me that the mystery caller was right. I was due to move into the property on Friday, but was told that afternoon that the references hadn't been chased up, meaning that I would have to wait until the following Monday before moving into the property. This would have resulted in me being made homeless for a weekend, with the removal firm I had hired having to put the furniture into storage at my own expense. The management of the office treated the situation as if it was an interesting puzzle and not once acknowledged their staggering failure to have the paperwork completed on time, and never apologised for the situation. Only due to me doing their job for them and chasing up the references, something I had repeatedly reminded leaders to do in the days leading up to the move, was I able to get the keys to the property at 4:50pm, 10 minutes away from the deadline. To my dismay, this was not the only pathetic show of incompetence I had to suffer through with Leaders. On a change of housemate, I and the new housemate had been told several times over a course of 3 months, in writing and on the phone, that the deposit transfer between the existing and new tenant would be dealt with privately. The evening before the date of the new contract being signed and tenant moving in, Leaders decided to change their mind, which again very nearly made the entire contract fall through, and another person homeless, due to the immediate asking of hundreds of pounds. With regard to any fault in the property, none of the problems were dealt with in a speedy manner, with a washing machine taking just over two weeks to be replaced. To highlight their attention to detail, the inventory had the names of the previous tenants on, with the gas and electricity suppliers being the well-known company "?". Avoid at all costs - their incompetence is dangerous.

Matt · 19 June 2017

★★★★★ 5/5

Google

Great estate agent. Good communication, staff all very committed to providing great service and prompt actions. Highly recommend for the Southampton area. Online web based buyer / seller tools also very helpful.

Nick · 18 June 2022

★★★★★ 1/5

Google

These people will try to rip you off. Dispute any deposit money they are trying to take off you as they tried to take 370 off me but got it back after a dispute. I hope people have the sence not to use you in the future!! Fraudsters!!

Kris · 19 June 2016

★★★★★ 1/5

Google

In my experience (as a landlord and a tenant and of more than one Leaders branch), Leaders is a poorly run, inefficient company with staff who seem to either know little or care little about their tenants and landlords. Correspondence has to be sent multiple times to get any response at all, and responses are often lacking the required details. As a landlord, I moved my property away from the Leaders branch managing it (Southampton), twice and I would have moved it a third time had I not sold it (they kept buying the companies that were managing it! I think it's the only way they can be successful). I would caution any landlords or tenants against using this company.

Becca · 19 June 2016

★★★★★ 1/5

Google

They let us in a house where the boiler was not working, and then it took them 12(!) days to replace it. Very slow to deal with things, and we have filed a formal complaint, as we were left for 12 days without heating and hot water.

Spiros · 19 June 2017

★★★★★ 2/5

Google

We rented a flat for 18 months with Leaders. At the end of the tenancy, we handed in our notice and were told we had to pay £90 'check out fee'. Apparently this was to pay for someone to come round and check the house was in order before we could get our security deposit back. Our contract had no mention of a check out fee and after about 5 phone calls they agree to waive it. I just wonder how many unsuspecting tenants didn't check their contract and ended up paying the fee. Leaders just seem to be trying to squeeze every penny out of you without providing any service. We are now living in a flat through another agency, which has just been sold to Leaders - I'm not very happy about this! If they try to charge me £90 check out fee again, I'll tell them were to stick it.

Emma · 20 June 2015

★★★★★ 5/5

Google

Mitch wicks was incredibly helpful today on the phone has quickly and efficiently solved a problem that I was having .

Georgia · 18 June 2023

★★★★★ 1/5

Google

My son and his partner rented a flat through Leaders at Sarisbury Green. From the outset they were found be unreliable, turning up unannounced, letting themselves in, resulting us to write to them with a legal letter. The flat had so many faults that was not mentioned in the original paperwork that we had to take photos as evidence. They stayed just the 12 months and got out! The flat was cleaned from top to bottom! We repaired faults that had been hidden by the owner and they still managed to keep £115 of their deposit for 2 x marks the size of a small nail head on a door frame?? I urge anyone reading this and thinking of renting any property from this bunch of bandits to look else where! You will get nothing but grief from them!

Edward · 20 June 2014

★★★★★ 5/5

Google

The team at Leaders Southampton have been absolutely superb with the sale of our Mum's flat. I couldn't recommend them highly enough and would definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value

Kerry · 18 June 2022

★★★★★ 4/5

Google

Property description slightly misleading as described as immaculate throughout , however property was far from good quality. Didn’t move in for 5 weeks as there was so much work to be done. As far as correspondence goes, we were happy, although some aspects were not followed through. We found the owners to be difficult, denying us subsequent views to see the property, however Leaders handled it well. Overall no real complaints with the whole process.

Christina · 19 June 2019

★★★★★ 5/5

Google

Mark at Leaders Southampton London Road, guided my son through his first property purchase. His approach was second to none, which I know is mirrored throughout the company. I would have no hesitation in recommending Leaders.

Jason · 18 June 2021

★★★★★ 5/5

Google

Just want to say that all the guys at Leaders on London Road have been so lovely and helpful. Couldn't have hoped for a nicer team when your looking for a new place to live :) So thanks a lot Bradley, Ash, Megan and Bev.

Matthew · 19 June 2017