Trusted Agent profile · Southampton
★★★★★
406 reviews across 2 platforms
13 London Road, Southampton, SO15 2AE
Leaders Lettings's office in Southampton, at 13 London Road, is rated 4.1 out of 5 across 406 reviews on two platforms, including 405 Google reviews rated 4.1.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
4/5
GoogleProperty description slightly misleading as described as immaculate throughout , however property was far from good quality. Didn’t move in for 5 weeks as there was so much work to be done. As far as correspondence goes, we were happy, although some aspects were not followed through. We found the owners to be difficult, denying us subsequent views to see the property, however Leaders handled it well. Overall no real complaints with the whole process.
5/5
GoogleMark at Leaders Southampton London Road, guided my son through his first property purchase. His approach was second to none, which I know is mirrored throughout the company. I would have no hesitation in recommending Leaders.
Dear Jason Hill, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Southampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleJust want to say that all the guys at Leaders on London Road have been so lovely and helpful. Couldn't have hoped for a nicer team when your looking for a new place to live :) So thanks a lot Bradley, Ash, Megan and Bev.
Hi Matthew, thank you for taking the time to leave a review. We will be sure to pass your kind words onto the team.
5/5
GoogleGreat maintenance service very quickly fix the problem on my flat, fantastic communication Special thanks for Sophie 🌟 …
Hi Jacek Majchrzak, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleGreat customer service and very helpful in getting everything ready for the new move.
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleThe staff where amazing and helpful, lucia was brilliant and really helped us through the process and made it easy as it was our first property that we have rented, thank you so much
Hi Oliver Lucas, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Southampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleGreat service from Mitch in Southampton. Good communication and issues resolved as efficiently as he is able.
Dear Adrian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe couldn't have had a better experience Bev helped in all aspects of my rental and i couldn't have been happier with her expertise and professionalism. Thankyou for being so helpful you went above and beyond, i would certainly recommend Leaders.
Hi there, many thanks for the feedback. We are delighted that you are happy with the service and found it professional. We are really pleased that you would recommend us to others and it's great to hear that Bev is providing a high level of service! We will be sure to pass your kind comments on.
5/5
GoogleGreat service. Everything i needed to know, was explained in detail. Very quick turn around with finding a suitable tenant and them moving in. Very happy with the whole service .
Hi Michelle England, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Southampton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleBig thanks to Rachael Clark and team at Leaders for helping us sell our flat. Easily reachable, communicative and helpful throughout.
5/5
GoogleFrom the viewing all the way through to completion I couldn't fault Leaders, they kept the deal together and I would be more than happy to work again with them.
Hi Jack Sowden! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
1/5
GoogleBad experience which was made worse by a member of staff who can be aggressive towards customers. Took a holding deposit which by law now is meant to be returned and didn't. Never again.
Hi Duaine, we’re sorry to hear the service you received did not meet the high standards we strive for. Here at Leaders we work hard to provide fantastic service to all of our customers and so it's discouraging to learn that you have had a negative experience. Thank you however for bringing this to our attention as knowing of these issues when they arise allows us to continue coaching and mentoring staff to ensure that our service levels continually improve. Please either reach out to us via email at customerservice@leaders.co.uk or contact us on 01344758596 as we'd be more than happy to discuss this with you. Kind Regards, Leaders
4/5
GoogleMitch works hard to solve property problems and is a good property manager.
Dear Simon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBest to rent with, best customer service
Dear Velary Kauta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Southampton London Road Team 02380633446
1/5
GoogleVery disappointed ☹️ things here take ages to be done 👎👎👎👎👎 …
Dear H. F, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Southampton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
Googlehad a problem and they were there within 24-hours and very friendly
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Leaders Estate Agents Southampton
5/5
GoogleExperienced and Professional members in the team.
Dear Sohinee Dey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards Leaders Southampton
5/5
GoogleAbi dealt with my issue very quickly and efficiently. Greatly appreciated.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleLeaders found a buyer very quickly and throughout provided a high level of service keeping us updated at all points. They responded very quickly to any request.PositiveResponsiveness
Dear Gina Pieri, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Southampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleAshley was extremely helpful from start to finish, nothing was too much effort. Thanks again
1/5
GoogleAbsolutely useless and unprofessional! The only reason they are still in business is because they have nice houses. If it was only up to their service they would go out of business.
Hi John, we regret to hear that you had a negative experience with the team in Southampton. We would like the opportunity to turn your experience around. Please contact the branch on 02380 633446 at your earliest convenience to discuss so we can try and turn your experience into a more positive one. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleGreat Agent and service from the team!
We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
4/5
GoogleThe people are always polite and very friendly.
Hi Cfowler7, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleGreat service, very helpful along the whole way.
Hi Corrupt Capybara! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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