Trusted Agent profile · Southampton

Hythe and Waterside Southampton reviews

4.8

★★★★★ Excellent

473 reviews across 3 platforms

Hotspur House, The Pier, Hythe, Southampton, SO45 6AU

Part of Hythe and Waterside Lettings, see every office.

Hythe and Waterside's office in Southampton, at Hotspur House, is rated 4.8 out of 5 across 473 reviews on three platforms, including 77 Google reviews rated 4.4.

Google logo

4.4 / 5

77

Reviews on Google

This office

Facebook logo

5.0 / 5

5

Reviews on Facebook

This office

Trustpilot logo

391

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the Southampton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service from all at Hythe &…

Excellent service from all at Hythe & Waterside for both letting our house, following the breakdown of our selling chain, and also for the final sale of our property 18 months later with a buyer found within 3 days of remarketing.Professional service with a personal touch, thanks to all there for your help and advice during the different stages of letting and sales.

Martin · 1 July 2018

Agent replied · 19 June 2024

Dear Martin and Lynda, It has been an absolute pleasure to work with you during your time with our lettings team and then the sales department. From all of us here at H&W we would like to wish you the very best of luck in all your future endeavours. - Rich

5/5

Trustpilot

Thank you Elizabeth!!!

Elizabeth at Hythe and Waterside did a fantastic job finding the right property for me and my son. She was helpful and friendly while getting the job done fast and without delay. Thank you Elizabeth for getting us in the perfect property!

Mary · 17 September 2020

5/5

Google

The staff at Hythe and Waterside in Hythe are helpful, energetic and always ready to help. . and they LISTEN. They listen to any problems, patiently then act on that almost immediately.

Morag · 18 November 2023

Agent replied · 15 June 2024

Thank you Morag, it’s always great to receive such a fab review, it keeps our standards high and staff motivated in going ‘above and beyond’. Much appreciated. COMMUNICATION and LISTENING is key. Thanks again. Darren & The Team

5/5

Trustpilot

Wayne and the team at Waterside have…

Wayne and the team at Waterside have been outstanding, going the extra mile on more than one occasion. Wayne has shown great patience and perseverance and I would highly recommend him to other house seekers. A very happy Meta Vale

Meta · 9 February 2021

5/5

Trustpilot

Couldn’t recommend Zoe enough

Couldn’t recommend Zoe enough, we were desperate to move house due to having bad neighbours and Zoe went above and beyond to help us and had actually found us our new home that we move into on Monday! Can’t thank her enough!

Beth · 17 July 2020

5/5

Trustpilot

We would like to thank Richard and…

We would like to thank Richard and everyone at Hythe & Waterside for making the whole sale process run smoothly and we were kept informed and up to date on the progress at every stage. I would highly recommend and would certainly use again.

Angus · 5 June 2019

5/5

Trustpilot

Excellent communication throughout

Excellent communication throughout what was a complicated process. It was refreshing to find Wayne and Richard being so committed also all of the team who took a genuine interest in the job by keeping everyone informed at every step of the way. Nothing was too much trouble and always with a smile. Well done all at H&W. Kind Regards John & Sally

John · 23 January 2018

Agent replied · 19 June 2024

Dear John, Thank you so much for taking the time to leave a fantastic 5 star review. Congratulations on the sale of your property and we wish you all the best in your new home.Kind regards,Hythe & Waterside

5/5

Trustpilot

Wayne and his team gave us all the…

Wayne and his team gave us all the support we could have hoped for during the purchase of our new property. They were helpful and very pleasant to us through out, as well as being very supportive to the vendor.An excellent job by all concerned.

Mr · 4 August 2018

5/5

Trustpilot

Lettings and Sale

We have used both the Lettings and Sales side of Hythe and Waterside Lettings. The staff are very good at keeping you informed of what's going on and they are very pleasant to deal with.

L · 3 July 2023

Agent replied · 19 June 2024

Fabulous to hear, means a great deal, thanks.

5/5

Trustpilot

Post Stamp Duty Holiday…

After the post stamp duty holiday finished there was a period when the market in Hythe drastically slowed down. Hythe and Waterside (H&W) were very alert to the situation and kept in touch with their clients which was reassuring for us. Eventually a property that matched our requirements came on the market and we had a very quick response from H&W, we viewed it, liked it and made an offer that was accepted. During the long waiting process of getting the legal requirements in place H&W kept us informed of the position by liaising with all parties involved which we appreciated. Finally a sigh of relief as we have exchange contracts and I think we can thank H&W for pushing this through. H&W's overall performance was very professional and give 100%. The H&W Sales Team also have a good sense of humour, something needed in this particular business sector.

Customer · 25 November 2021

5/5

Google

Excellent service. They bent over backwards to help chase solicitors and secure the completion of the sale. Would definitely recommend them.

Hilary · 16 April 2024

Agent replied · 15 June 2024

Thanks Hilary for your much appreciated review and wording, it’s invaluable as are our customers. Proofs in the pudding 😊 …

5/5

Trustpilot

Excellent Service

We were looking for a suitable rental property for my 81yr old Dad. We viewed an apartment through Darren McNulty at Waterside Lettings. The apartment did not meet our criteria, however, from the moment we met Darren he promised that he would find a rental property that ticked all of our boxes. After months of searching, he found the ideal luxury apartment for my Dad. Darren excelled himself by going over and above in the search. Nothing was too much trouble for him or his friendly team. I would highly recommend Hythe and Waterside Lettings for their professional, & personal approach. We can't thank you enough Darren.Kind Regards DIane Bannell & Dad

Diane · 10 November 2021

5/5

Trustpilot

Make Hythe and Waterside your first call ......

After losing our father in the first lock down to covid 19 the daunting task to market his well-loved home was put into the hands of Wayne and Joe at Hythe Waterside from the start we had no pressure to market his home immediately only asked to keep them updated, when we eventually put the property on the market Wayne and joe were professional throughout keeping us updated on viewings and on feedback securing an offer and guiding us through the sales process, no questions unanswered and more than happy to help where they could. If you are thinking of selling or purchasing, make Hythe and waterside the first-place can't praise them highly enough always a smile from that little lad Joe

Sue · 25 October 2021

5/5

Trustpilot

Darren was very helpful and informative…

Darren was very helpful and informative throughout the procedure and would recommend Hythe and Waterside to rent from or indeed if you have a property you want to rent out

Suemartin · 24 January 2022

5/5

Trustpilot

Review of my recent house let

Very happy with the service provided by Hythe and Waterside Lettings for my recent house let. Everything was handled very smoothly and professionally by the girls and nothing was ever too much trouble. I would not hesitate to recommend them in the future.

Andy · 4 November 2016

5/5

Trustpilot

Stress free move.

Friendly and easy from start to finish. Approachable for any questions and quick to respond if they need to get back to you. Overall completely stress free move. All that is needed. Thanks Elizabeth!

James · 29 March 2021

5/5

Trustpilot

First time buyer

Purchased my first ever home through Hythe & Waterside, they were very professional throughout. Joe kept me regularly informed and updated throughout the whole process and I couldn't fault them

Kieran · 16 December 2021

5/5

Trustpilot

Great advice and support.

The advice and support provided by the team at Hythe and Waterside resulted in the successful and hassle free sale of our property. Being kept updated at every stage of the process took the stress out of the house sale.

Mr · 22 November 2018

5/5

Trustpilot

Thoroughly professional service

From start to finish, Darren @ Hythe and Waterside has looked after our application.Communication and updates have always been prompt.Darren has guided us professionally all the way through the application process to the successful conclusion of our letting.Would not hesitate to recommend his, and H&W services.Thank you so much.

William · 26 March 2021

Agent replied · 19 June 2024

Thanks William for your positive review, organising your rental was a pleasure from start to finish, I hope you will both be very happy in your new home and look forward to seeing you when you’ve settled in, in a few weeks time. Thanks Darren 😊

5/5

Trustpilot

Thank you :)

From the moment we called we were treated with so much respect and kindness - nothing was too much trouble. When our rented house fell through, Hythe and Waterside did everything to make sure we found a new place and they supported us with our move. My partner and I can’t thank them enough!!

Jessie · 17 June 2019

Agent replied · 19 June 2024

Thanks for taking the time to leave a lovely review. We are pleased you were happy with the service. We hope you enjoy your new home. Kind regards Hythe and Waterside

5/5

Trustpilot

Professional and friendly at all times.

Selling a property during a Pandemic isn't easy, however Wayne and Team helped us from start to finish and made the whole process as stress-free as possible. Even when our purchase collapsed, we felt confident enough to proceed with our sale.Wayne has the most sensible, no-nonsense approach to house selling. His first visit ( strictly adhering to all Covid19 rules) was straightforward and encouraging. A prospective buyer came to the office just as he was writing up initial details and Wayne told him about the property he had just valued and suggested he might like to view. Three days later our lovely buyer was ready to proceed. It had been many years since we last ventured into the property market and we feel Wayne steered and guided us, while ensuring we still felt in control,keeping us up to date with all aspects of the process, giving support and advice as needed. Although we had a buyer, Wayne still took a superb folio of photos with descriptions written in sensible, non-estate-agent style for inclusion on a national website. He was always ready to speak on the phone or make a home visit to go over paperwork. The rest of the team were always friendly and approachable when we phoned.We would totally recommend Waterside Sales and Lettings and will remember Wayne fondly from our new home in another county. Thanks, Wayne!

Henry · 26 April 2021

4/5

Trustpilot

Great Service

We love you guys, you are personable and approachable. You put a lot of effort in to selling our properties and did your best to keep us fully informed.Only slight criticism - you occasionally muddled up who was legally selling each property and occasionally sent info to wrong lead communicator.Would recommend you every time though

Mr · 20 July 2018

Agent replied · 19 June 2024

Dear Mr and Mrs Bulpit, Thank you for taking the time to review us here at H&W. We have investigated the issue and it seems that both properties that were being sold linked on our internal system which meant all communication was connected. We have now changed this for any future dual transactions so thank you for bringing this to our attention. The team would like to wish you all the best in your new home!- Rich

5/5

Trustpilot

Trouble Free Purchase in Uncertain Times

We used Hythe and Waterside for a property purchase. Both Wayne and Joe have been brilliant throughout the process. From arranging the initial viewing and then being given the time to look around the property in our own time and without pressure was exactly what we needed. Follow up communications and negotiations around purchase price were all handled courteously and in a timely manner. Their service has led to a trouble free and speedy purchase and completion. This is exceptional when you consider all of this was done throughout the Covid-19 pandemic. Thanks guys.

Raymond · 21 March 2021

5/5

Trustpilot

Excellent communication and customer services.

Very proactive and responsible Letting Agent, quick to response to any concern you will identify in your property. Just a matter of communicating to them appropriately because they want you to enjoy your new home. Again, the free added value advice and recommendations to help you avoid much later higher repair costs. Great service so far.

Mr · 15 May 2017

Agent replied · 19 June 2024

Dear Mr and Mrs Panford,Thank you very much for taking the time to review the service you received and for giving Hythe&Waterside Lettings a five star rating. We are very happy to learn that you have had a positive experience with us. We will continue to deliver a high level of service to you going forward.Kind Regards,Hythe&Waterside Lettings

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