Trusted Agent profile · Southampton
★★★★★
473 reviews across 3 platforms
Hotspur House, The Pier, Hythe, Southampton, SO45 6AU
Part of Hythe and Waterside Lettings, see every office.
Hythe and Waterside's office in Southampton, at Hotspur House, is rated 4.8 out of 5 across 473 reviews on three platforms, including 77 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Hythe and Waterside Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellence
Right from the onset, the care and attention given by all the staff at Hythe and Waterside has been great!! Their emails/phone calls are prompt and clear. They’re a great team who are willing to help in sometimes stressful situations. Highly recommend.
Thanks Morag, this fab review means the world to us and our ’Buyers, Sellers, Landlords & Tenants’, very proud 😊
5/5
TrustpilotGold standard customer service
Gold standard customer service, knowledgeable, experienced, hard working, affable, courteous and problem solvers when required. Thank you Darren and Angela.
4/5
TrustpilotOur first time using Hythe and Waterside and pleasantly surprised!
Our first time using Hythe and Waterside. We had a viewing with Elizabeth Davies on Saturday. She was very friendly, knowledgeable and patient. We don't know the area at all and she gave is a lot of information. Some agents treat a prospective tenant "like a number", but Elizabeth really listened to our needs and concerns. We hope to find a property through her very soon!
Hi JenThanks for taking the time to leave a review. We are pleased you had a positive experience with Hythe and Waterside and are happy to help you in the future. Hythe and Waterside
5/5
GoogleWe have been with Hythe and Watersiide Lettings for over 20 years, and have always found them pro-active. Any problems have been quickly resolved. Rental monies have always come in promptly and accurate invoices sent to us.
Thanks Garth, 20 years and counting, so pleased to have been of service for so long, your custom is highly valued and review very welcomed by the team, many thanks and best regards to you & Elaine, Lynne
5/5
Trustpilotthe commitment and effort by Wayne and…
the commitment and effort by Wayne and Richard was exceptional and I thank you both for for all your efforts.
Dear Jack, Thank you for taking the time to leave us a 5 star review. It was a pleasure selling your property. We look forward to assisting you with your move!Kind regards,RichardHythe & Waterside Estate Agents
5/5
TrustpilotBeing LPA for my mother and living over…
Being LPA for my mother and living over 100 miles away could not just pop in and sort the house sale out personally. Joe and Wayne have been a huge asset to the completed sale and always kept me in the loop as to the proceedings.Would recommend this estate agent as being very professional and courteous.
Dear Guy. Thank you so much for your kind words, it has been a pleasure acting for you and the family. Best wishes, Wayne & Joe.
5/5
TrustpilotProfessional and helpful
Wayne went above and beyond to manage our new house purchase. Making himself available for viewings outside of normal office hours, dealing with all queries/requests in a professional, timely and helpful manner. Would definitely recommend to all. Thank you so much for your help!
5/5
TrustpilotGreat service
We have just bought our new home through Hythe and Waterside, in fact we move in in two days. The service from H&W has been excellent from start to finish. Wayne kept us updated at all stages and even did some hasselling when required.RECOMMENDED!!
5/5
TrustpilotI am a landlord with just one property…
I am a landlord with just one property to let. Every aspect of this has been managed for me by the Hythe and Waterside team for over 12 years now. While obviously there have been incidents over such a long period of time, for me the most important aspect is that I have sufficient confidence in the team for this to be a completely hands off activity for me and I very, very rarely need to attend either their office or the property. My confidence in the team is I think a reflection of their experience, knowledge and competence.
5/5
TrustpilotReally helpful and straight forward
Darren was really helpful and straight forward, all our questions were answered promptly and honestly. We didn't feel like a nuisance at any time and the whole process was pretty smooth from viewing to collecting the keys. Would definitely recommend.
5/5
TrustpilotProfessional and friendly
I've been very pleased with Wayne and Joe at Hythe & Waterside. They produced excellent pictures of my property and showed potential buyers around with enthusiasm and ideas. They have kept in touch with me throughout the process and, importantly, they have also kept in touch with my buyers. All in all, I would highly recommend Hythe & Waterside.
Thank you for your very kind review Mrs Sims. Kind Regards, Wayne and Joe.
5/5
TrustpilotWayne and the team have worked really …
Wayne and the team have worked really hard to sell our property, thank you so much for everything.
Dear Mrs Griffiths,You are very welcome, congratulations again on the sale of your property.Thank you for taking the time to leave us a 5 star review, we really appreciate it.Wishing you all the best,Hythe & Waterside Estate Agents
5/5
TrustpilotGreat service from Hythe and Waterside
We can't recommend Hythe and Waterside enough!Especially Wayne Kennealy and his team, who went over and above to deliver a seamless service which was thorough and professional at every level. Timely communication, when events were more complicated!Would not hesitate to recommend their services.
1/5
GoogleWell I did email to register with them as I'm looking for accommodation but been nearly two weeks and no reply from them. Funny thing is I'm not surprised as it seems to be the normal with letting agents nowadays.
The Lettings industry has been challenging since COVID and now the living crisis, the Government are taxing landlords on all fronts and many are leaving the industry, which is pushing prices up. Trust you did find a property 😊 …
2/5
GoogleWe had a problem that would have easily been resolved but took a few days and we ended up communicating directly with landlady and trades. In future would not go via them as agents.
Thank you for your review Colette, we appreciate your feedback, your rating is unfortunate, as we always strive to give the best service, which you can see from our reviews. However in this case, as you are aware, it was a quick boiler repair, however we were let down by the first gas engineer who cancelled, we then immediately called the second engineer who was delayed in calling as he was very busy with jobs at that very moment. This is not our usual service and we can assure that it was an absolute one off. Under the circumstances it would be appreciated if you could consider revising your star rating as you will have realised now that the situation that occurred was out of our hands. Thank you
5/5
TrustpilotThe best estate agents by far!
Flawless service which I would recommend to anyone. Wayne, Richard and Jack secured a full-price offer on my property within two weeks of being put on the market. If you want personal, attentive and thorough service, Hythe and Waterside Sales and Lettings is the estate agent for you.
5/5
TrustpilotExcellent service
Excellent service, everyone is very friendly and helpful with all your enquiries, especially Tina and Helen.
Thank you for taking the time to leave this feedback.. We are pleased you have found us friendly and helpful.Kind regardsHythe and Waterside
5/5
TrustpilotAmazing Service
Thank you Darren for an amazing and professional Lettings service! Found the whole experience easy from start to end. All round friendly guy, communicated everything I needed to know well, efficient and highly responsive to any further queries. Couldn’t fault it!
5/5
TrustpilotWe have been letting our property for 2…
We have been letting our property for 2 years through Hythe and Waterside. The letting team have always been incredibly helpful, quick to reply and nothing is too much trouble. In particular Elizabeth had been wonderful to work with.
5/5
TrustpilotElizabeth in Lettings has been great…
Elizabeth in Lettings has been great from the get go, she is communicative and speedy at that, she's gets things moving quickly and clearly cares about her tenants. Thanks so much guys for looking after us so far, you've been brilliant!
5/5
TrustpilotA Thoroughly Good Experience.
A very helpful and friendly partnership.They were professional at all times and went that extra step for us.What could have been a stressful process turned out to be a breeze.We would thoroughly recommend Wayne & Joe and the Hythe & Waterside Team.
5/5
TrustpilotDarren is well organised
Darren is well organised, efficient and has kept us well informed throughout the whole experience of renting a property. He has been polite and understanding and we appreciated this very much. He helped make it a much less stressful time.
5/5
TrustpilotA pleasant buying experience.
We recently bought a property through Hythe and Waterside and we found them to be a professional company that were always very happy to help and assist with any query. Nothing was 'too much bother'. They were friendly yet professional and very supportive at every step.Buying/selling is always stressful, but H&W helped to make it a pleasant buying experience. We would certainly recommend them.
Dear RB,Thank you so much for your fantastic 5 star review, it was a pleasure assisting you purchase your new home and we wish you lots of happiness there.Did you know if you recommend a friend to sell or let with us you will receive a £50 referral fee upon completion, so make sure they let us know the recommendation came from you. Kind regards,Hythe & Waterside Sales
5/5
GoogleExcellent service. Great friendly team. Always prompt and professional.
Thanks Mark for your positive review, much appreciated, we look forward to being of service in the future 😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hythe and Waterside Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
