Trusted Agent profile · Southampton
★★★★★
807 reviews across 3 platforms
32-34 London Road, Southampton, SO15 2AG, SO15 2AG
Part of Fox & Sons, see every office.
Fox & Sons's office in Southampton, at 32-34 London Road, is rated 3.7 out of 5 across 807 reviews on three platforms, including 381 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Fox & Sons Auction Southampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
5/5
GoogleMay F at F&S has been very helpful in my journey to purchase a property.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleMaria seems very competant and I look forward to working with her over the coming months lokking after my property
David many thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
5/5
GoogleJimmy Wharton did great with the viewings. Professional and insightful it's been a pleasant experience.
Many thanks for your fantastic 5* review Daniel. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
1/5
TrustpilotSOUTHAMPTON London Rd - Terrible
THIS IS IN THEIR ORIGINAL EMAIL TO ME
1/5
TrustpilotLow life misogynistic
A few months back, I spoke to a man called Oakley on the phone, from the Southampton branch, who genuinely made me feel sick and disgusted, through his misogynistic and backward minded comments towards woman! I had rang to enquire about a property, for a very close friend of mine, who at the time, was at work and unable to use the phone to make her own enquiry. So she emailed me and asked if I could ring on her behalf, which I was more than happy to do. I rang and got through to an Oakley, I explained how my friend was interested in a property and that she would like to book a viewing. All good so far, but then, Oakley started to ask questions on my friends current circumstances, 'your friends income?', "£35000pa" 'great! Any children?' "yes, one 12 year old boy". At that point Oakley then stopped me short and said, 'I'll have to stop you there, as from my experience, woman like that! Single mums, make bad tenants, as they can never hold down a full-time job and always just end up claiming benefits, never paying their rent, upsetting their neighbours, smoking weed and just end up being a general nuisance to everyone!' After hearing that, I was so upset, I actually just put the phone down. And wanted to forget about it. Until now, because of the time we live in, repulsive, backward minded people like that, should be called out at every opportunity. I wonder what happened in this persons life, to have so much disrespect and hatred towards woman. I genuinely feel sorry for you and hope you seek the help you so desperately need, to be a descent human being. Not the low life scum that you are!
4/5
GoogleAaron and the team were really helpful and supportive with my search! Helping me to find a property within my budget and preference location. Always on hand to contact via email or phone. Definitely recommend these guys!PositiveQuality, Professionalism
5/5
GoogleI've used the Fox and Sons agency for years now and have always been impressed by the service I get from Alice and her team!
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
5/5
GoogleAaron helped us get a mortgage to buy our first home, he has been AMAZING from start to finish! He is extremely professional and very patient for first time buyers like us who had lots of questions, he was always there to help! We have some complicated credit background too but he has made it happen! Can’t thank you enough :) anyone who is anxious about the process, you can’t go wrong with Aaron👍
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
5/5
GoogleGood viewing from Josh, fast and efficient with letting me know what was happening.
Thank you for your great 5* review Dan. Best wishes, Lucy, Customer Relations.
1/5
GoogleFox and sons are the worst estate agents we have dealt with. They are extremely unprofessional, the staff our very rude and no care for their customers. after paying a deposit we then could not get hold of them for over a week to which we then ended up calling another branch for an update and for someone in this branch to call us back. The quality in which they treat customers is disgusting. Fox and sons should not be allowing this. I would recommend going somewhere else, anywhere else for that matter. if this would allow us not to even give one star then we would.
5/5
GoogleI had a viewing with Chloe from Fox and Sons. She was very prompt and on time. Even though we were wearing masks it was clear she was smiling and very friendly throughout. She offered us lots of insight into the property and gave us some really useful information and tips as we are first time buyers. The whole process is quite overwhelming as we are new to it all, but she was really good at explaining things clearly. She also answered any questions we had and told us how we could ask anymore. The whole team has been really responsive and helpful and we are looking forward to continuing to look for a house with Fox and Sons.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHeard wonderful things from others about Fox and Sons so thought we’d give them a try on our next move. Sooo glad we did. Our estate agent is Harry who has been absolutely wonderful - we wandered into Fox and Sons one afternoon and he was able to book us in for viewings and find us the perfect place all in the same day! Very lovely and patient and informative and nothing is too much trouble. No complaints from me at all just glowing recommendations!!!!PositiveResponsiveness, Professionalism
5/5
TrustpilotSelling made easy.....
It was some decades since we had been in the housing market, and selling the house that grandad built was never going to be easy.
5/5
GoogleExcellent fox&sons make you wish trust
Thank you for taking the time to leave us this amazing 5* review Utjevera. Kind regards Lucy, Customer Relations.
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
1/5
TrustpilotTruly awful
Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.
Hi David,I am terribly sorry that this is the service you have received from one of our Branches.if there is anything i can do to help with this matter.please get in touch with us.
5/5
TrustpilotSteve delivers on his promises
Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!
5/5
TrustpilotHelpful and proactive!
As a Conveyancer I have found Fox and Sons to be extremely helpful and useful through the transactions I have worked with them on. In particular Thomas Barrett has been fantastic to deal with.
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Tell us what you need and we'll put you in touch. Fox & Sons Auction Southampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
