Fox & Sons Auction Southampton reviews

★★★★★ 1/5

Google

*Videos of actual flat when handed over to me as a new tenant* At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons. Alice, Lauren and Binal. I am leaving this review to document my experience factually and accurately. I entered into a six-month tenancy arranged through Fox & Sons Southampton and paid over £7,500 upfront, which included six months’ rent plus the required deposit. All funds were paid in full before move-in, in good faith. When I attended the property to take possession, the flat was not in a habitable condition. The property was extremely dirty throughout and had clearly not been cleaned following the previous tenant’s departure. Belongings from the former tenant were still present in multiple areas of the flat, including drawers and storage spaces in the living room. The kitchen was in particularly poor condition. The refrigerator and freezer were heavily soiled, visibly mouldy and emitted a strong, unpleasant odour that spread throughout the flat when opened. Cupboards were left open on arrival and the overall condition indicated no professional cleaning had taken place. The bathroom issues had been raised at the viewing, specifically the need for the shower area to be resealed due to visible mould. I was explicitly assured at the viewing that this along with a full clean would be completed before move-in. Neither was done. The balcony was also in an unacceptable state. The glass was covered in heavy limescale or green growth and the balcony furniture was dirty and deteriorated with mould visible on the wood. I had requested that this furniture be removed prior to move-in; it was not. It is important to note that I did not move in immediately after viewing. Nearly two weeks passed between the viewing and the scheduled move-in date which was ample time for cleaning and basic preparation. Despite this, no meaningful action was taken to bring the property to a reasonable standard. The condition of the flat on arrival was shocking and completely inconsistent with the assurances given during the viewing and the level of financial commitment required upfront. Moving to a new city, this ended up being a terrible beginning experience. I absolutely regret choosing them to work with. There's a lot more to be said. I will continue to update this review as this is still not resolved.

Taydra · 17 January 2026

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication.

Paul · 14 August 2026

★★★★★ 5/5

Google

This was the second time we’ve received mortgage advice at Fox & Sons through Sequence, and once again the service was fantastic. George was brilliant and made the whole process of securing a mortgage for our onward purchase run so smoothly. He’s an excellent communicator, stayed in touch throughout, and was always friendly and organised. We can’t thank you enough for all your hard work!

Rebecca · 17 February 2026

★★★★★ 5/5

Google

We have recently purchased our own home using George at Fox and Sons as our mortgage advisor and we couldn't have made a better decision. Everyone at Fox and Sons Southampton has been super helpful and friendly, George went above and beyond supporting us not only with getting our first mortgage, but also guiding us through the entire moving process, and I really do feel as though he is the reason we were successful with our first purchase. George cleared up and chased any queries with no hesitation and I couldn't recommend his services any more. Thank you for everything!

Abigail · 16 September 2025

★★★★★ 5/5

Google

Smooth, quick and efficient. Josh looked after our move and couldn’t be more helpful. He was quick to respond, kept us up to date and catered above and beyond for us when it came to viewings and arrangements. Faultless in professionalism and very personable to deal with. Thank you Josh for making this a very seamless process for us!

Jake · 17 March 2026

★★★★★ 5/5

Google

Alice has been extremely professional, responsive, and helpful throughout the whole process. Our communication was always pleasant and efficient, and she went above and beyond to assist me, especially when helping to negotiate a room change with the landlord. I truly appreciate her support and would highly recommend her services.

Zhaoxing · 17 January 2026

★★★★★ 5/5

Google

Josh was great throughout. He came to valuate my property for renting, he was clear with his communication and breakdown of the options available. Josh kept me up to date with how viewings were going and was approachable throughout

Emily · 17 February 2026

★★★★★ 5/5

Google

Lauren was brilliant throughout the whole process of securing our new home. She was responsive, clear and genuinely helpful at every step which made everything feel straightforward from viewing through to signing. Thanks again for all your support!

Carl · 17 February 2026

★★★★★ 5/5

Google

Really impressed with the service. George has been really helpful and professional about mortgage options. Kate was very lovely and professional whilst doing the viewings. Will definitely use this branch again in future.

Kristina · 17 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Joshua Carey from Fox and Sons to secure a rental property, and I couldn’t be happier with the service provided. Joshua Carey was incredibly knowledgeable about the local rental market and took the time to understand my specific needs and preferences. They were proactive in finding suitable properties and arranged viewings at convenient times. Throughout the process, Joshua Carey was always available to answer my questions and provided valuable advice on negotiating the lease terms. Their professionalism and dedication made the entire experience smooth and stress-free. I highly recommend Joshua Carey to anyone looking for a reliable and efficient estate agent to help with their rental needs.

Blessed · 23 September 2024

★★★★★ 5/5

Google

So far Joshua Carey has been extremely helpful in helping me and my partner to try and secure a property. We're still in the process, so not quite there yet, however just the quick response time, answering every query and being extremely approachable has been a pleasent process so far. Making sure to show up to my viewing early and hearing out the reasonings for the ptoential move have instilled a level of calmness during this stressful process.

Dmitrij · 2 October 2024

★★★★★ 5/5

Google

Josh has been absolutely amazing throughout my experience. I simply walked in, described what I was looking for and he not only found an ideal property but was able to do a showing within the hour. He was also amazing communicating with the landlord and now in the process of gaining the property I viewed.

Owen · 26 July 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with May Fleming from Fox & Sons Southampton while purchasing my new home, and I couldn't be more satisfied with the experience. May was incredibly helpful and informative throughout the entire process. From our first meeting, she took the time to understand my needs and preferences, ensuring that every property she recommended was a perfect fit. I highly recommend May Fleming and the team at Fox & Sons Southampton to anyone looking to buy or sell a home. Thank you, May, for making my home buying experience so positive!

Marwan · 24 August 2024

★★★★★ 5/5

Google

We have so much regard for Fox and Son right from our first encounter with the agent in Eastbourn. Lauren Broomfield has demonstrated consistency in delivering the organization's high quality service standard right from the process of viewing to the follow up with our move-in process. I would recommend Fox and Son any day, if you are planning to get an apartment in Southampton, try to ask for Lauren just incase she available otherwise, Fox is a go-to-agent you can trust.

Rotimi · 17 February 2026

★★★★★ 5/5

Google

Binal Patel Assistant Lettings Manager from Fox & Sons in Southampton is a highly experienced lettings agent who is efficient and effective. She always provides care & support to her clients on a highest standards. Binal is always proffessional , and throughout the years I could always rely on her in regards to the property. Makes sure her customers are well looked after, and happy to help with any sort of issues. I would highly recommend Binal to anyone who is looking to rent any type of property.

Dagmara · 25 July 2024

★★★★★ 5/5

Google

When house hunting it's necessary to encounter so many different agents and the good shine forth with brilliance and it's a pleasure to use them and recommend them to friends and family again and again. The terrible ones leave unhealing scars and are invariably left behind. Thank you Samantha, manager, and Jamie Lee. I was impressed by your approach and the mortgage adviser Aaron. I believe Jamie Lee is about to be promoted and I will be wishing her all the best and recommending Foxes because of their straightforward work.

Belly · 25 July 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Joshua Carey from Fox&Sons to rent a house, and I couldn't be more satisfied with the experience. From the very beginning, Joshua Carey was professional, responsive, and incredibly helpful. He took the time to understand my needs and preferences, and went above and beyond to find a property that was the perfect fit. The entire process, from viewing the property to signing the lease, was seamless and stress-free, thanks to his expertise and attention to detail. Josh Carey was always available to answer my questions and provided clear and thorough explanations of each step. Thank you, Josh, for making this a wonderful experience!

Mathieu · 25 July 2024

★★★★★ 1/5

Google

THIS IS IN THEIR ORIGINAL EMAIL TO ME ‘In my professional opinion I would suggest a marketing price of £650,000 to start, but with a strategic approach to the sale and regular reviews.’ THIS IS IN THEIR RESPONSE WHEN I SAID THEY HAD VALUED TOO HIGH ‘Originally, my recommendation was to market your home at £625,000’ Not only did they blame me regarding the valuation but at no point did they review the asking price and there was no strategic approach. The price was only reduced at my request. Oh and let’s not forget the ‘cash’ buyer with nothing to sell. I was guided to accept their low offer which I did for a quick cash sale. Then I was told the ‘cash’ buyer needed a mortgage. After 3 weeks wasted waiting for this buyer to provide their paper work Fox and Sons advised me they had offered on another property. Fox and Sons knew I had offered on another property. I do wonder if they were aware this buyer were still actively looking at other properties and just didn’t tell me.

Stephanie · 17 January 2026

★★★★★ 5/5

Google

Getting accommodation was difficult and I had lots of disappointment. After months of searching and with just a week to the end of my previous tenancy, Fox & Sons came to my rescue. I moved into my new apartment within 3days of contacting them. I couldn’t believe it, they made it so simple and swift. Thanks to Joshua Carey, Alice and the team. I’ll recommend them any day because of the splendid job they did for me.

Gladys · 25 July 2024

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.

Jemma · 2 September 2026

★★★★★ 5/5

Google

Lauren was so amazing and helpful! She was very accommodating to our schedule and timeline. The whole process was very seamless!

Toni · 3 April 2026

★★★★★ 4/5

Google

Had a great experience with Foxs and Sons, thanks to Lauren! I have found a convenient place to stay with great space and a parking spot!

PLUGGEDINXERAPH · 17 January 2026

★★★★★ 5/5

Google

Fox and Sons have been a great help with our relocation to Southampton. Josh has been fantastic at keeping us updated throughout the whole process, and Erin has been incredibly professional and friendly in showing us the property and answering our questions. Would recommend!

Alison · 25 July 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.

Millie · 31 July 2026