Trusted Agent profile · Southampton
★★★★★
807 reviews across 3 platforms
32-34 London Road, Southampton, SO15 2AG, SO15 2AG
Fox & Sons's office in Southampton, at 32-34 London Road, is rated 3.7 out of 5 across 807 reviews on three platforms, including 381 Google reviews rated 4.4.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleHad really good help from Josh. Very friendly and professional person. The communication was excellent so I would easily recommend Fox and Sons to anyone! Thank you for your service!
Many thanks Christian for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
5/5
TrustpilotVery helpful at Peacehaven branch
5/5
TrustpilotI have to say how helpful the staff…
I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.
5/5
GoogleJosh gave a clear and professional explanation of the property I went to view, and has been prompt and easy to deal with in all of our subsequent communication.
Thank you for your kind words Keir! We're delighted to hear that Josh provided you with clear and professional service. We appreciate your feedback and look forward to assisting you further. Best regards, Lucy, Customer Relations.
5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
5/5
GoogleReally pleased with the service we received from Josh. Kept me updated throughout and thoroughly explained everything to us when viewing the property and the stages afterwards!
Thank you for your excellent 5* review and kind words of our dedicated team Lauren. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to Emma and Nicole I was able to get my offer accepted on my dream first time buy and a brilliant interest rate on my mortgage! So glad I spent the time talking to them as they’ve helped loads!
5/5
GoogleJoshua Carey, one of the efficient member in Team. Thank you so much for making my dream of home come true.
Thank you Febin for your amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWish I could give no stars- Southampton
Wish I could give no stars. Moved into my flat in April to discover a myriad of issues, all were reported to them. Nothing has been done since then despite constant chasing, leading to myself being trapped in a room due to a broken door and fire and rescue needing to be called out, resulting in more damage. Landlord also let herself into the flat without prior warning as Fox and Sons told her it was okay- incredibly illegal and a breach of contract, fortunately I was off sick on that day to catch her. Spoke to the branch about it just to be shouted at down the phone by Nicola who works there. DO NOT RENT FROM THESE PEOPLE!
1/5
TrustpilotCrawley branch
Crawley branchDo not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!
5/5
TrustpilotSale of my property
Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.
5/5
GoogleKept us updated of every part of the process and went out of his way for things that he shouldn’t have to do in the first place. Move help then any solicitor. Highly recommend and we will use for remortgaging.
Hi Rob! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
1/5
TrustpilotDO NOT USE
DO NOT USEI rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.I’d highly suggest using another agency landlords!!
5/5
TrustpilotI’ve had a great experience with Aaron…
I’ve had a great experience with Aaron from Southampton. With a few teething issues from another branch, Aaron took over and got me everything I needed within a very reasonable time limit. He used his initiative on what he needed and caused me zero issues. Couldn’t believe how efficient he was. Thanks for all your help.
5/5
GoogleBinal has been very helpful, communicative and professional throughout the process.PositiveResponsiveness, Professionalism
5/5
GoogleHolly has been supporting me with my house move. Whenever I’ve had a question or reached out, I’ve had a quick answer. She has been super supportive - especially in helping me keep on top of all the different bits going on! Thank you!PositiveResponsiveness, Professionalism
1/5
TrustpilotTerrible service
Southampton branch: Worst agent I have ever used. Incompetent and do not care. The customer service is appalling. Booked in a viewing, never received any confirmation. Tried calling for 2 days to make sure the viewing was still booked but no answer. Out of sheer desperation to find somewhere to live decided to book a train anyway to view the property…From Cheltenham!! An £87 ticket! Only to be told that the property is no longer available. They only told me this after I rang them constantly, as they didn’t even bother to call. Was already on the train by the time they told me. AVOID these agents at all cost! Will never use them again!
5/5
TrustpilotIt’s early days for me in deciding…
It’s early days for me in deciding whether to move house. I was shown around a property by Sydney who was very helpful and understanding of my situation. She was upbeat about the lovely property I viewed today, without being ‘pushy’. She was professional, friendly and I felt she was a very good advocate for Fox and Sons. Thank you.
5/5
GoogleVery accommodating and gave us a detailed house tour. Very helpful with all our inquires. Can't thank enough Joshua Carey for helping us find a new home.
Thanks Anne for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was great to meet Josh today to view the flat. He was professional, friendly & very helpful! Good job 👍🏼 …
Thank you for your brilliant 5* review Kerry. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnethical when tenants check out
Avoid like the plague if you want to be an ethical landlord, or a tenant who is treated ethically.I had heard the reputation of Fox & Sons Lettings long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agency for many years.- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.- The problem has come at move out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.- Thankfully I took high res photographs at check out because I had friends who said they they charge deposits unreasonably and end up in dispute frequently & because of the previous tenant's experiences/overall reputation. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone who worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.Examples include- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.- Claiming that damage or marks have occurred that are present on check in photos- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)- A light switch that stopped working and was reported- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who would have that and be able to dispute it?!)If you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go somewhere that's fair & ethical. I can't imagine what they'd do if you actually accidentally did some damage or didn't have a v high standard and how fair they would be about that.(Note to anyone else leaving 1 star reviews on Google too, check they are visible on friends phones and not just to you only. Google auto moderates 1 star reviews & can assume is spam)
5/5
TrustpilotEveryone was extremely friendly and…
Everyone was extremely friendly and helpful throughout the whole letting process. They kept us updated all of the time. Would recommend Thank you.
5/5
GoogleProfessional service with great customer service, helped guide me through the letting process personally. Made finding a new tenancy easy.
Thanks Joshua for your excellent 5* review. Best wishes, Lucy, Customer Relations.
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