Trusted Agent profile · Southampton
★★★★★
807 reviews across 3 platforms
32-34 London Road, Southampton, SO15 2AG, SO15 2AG
Part of Fox & Sons, see every office.
Fox & Sons's office in Southampton, at 32-34 London Road, is rated 3.7 out of 5 across 807 reviews on three platforms, including 381 Google reviews rated 4.4.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleBinal patel is dealing my house.If there is any complaints or any repairs in my house. Iam informing to binal.She is responding very quickly.Iam getting quick response and iam happy for staying in this house.Thank you binal Patel.😊 …
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJoshua Carey & Binal Patel have been amazing throughout the process. Their system are efficient, responds to emails quickly and provide clear communication. Within less than a week, we have had referenced completed & signed our contract. Thank you.
Hi Honnor, thank you for sharing your positive experience with Joshua Carey & Binal Patel. We are delighted to hear that they provided efficient service with clear communication. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotif you are a buyer avoid them
Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague
5/5
GoogleExcellent, caring agents who provide the best service. Always professional and will no doubt help you find what you're looking for. Harry was my agent and I couldn't be happier. He is very knowledgeable, friendly, and always responsive. I would highly recommend this branch and their team. A great experience all round. Thank you Harry and Alice.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotThe Lords
Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.
“Thank you for your kind review, we were very happy to assist with the sale of your property and that you could move into your new home. It was always a pleasure catching up with you and ensuring the sale progressed at a consistent pace! Do let us know if we can be of any assistance in the future.”
5/5
GoogleI found Grace the Sales Manager to be highly knowledgeable, efficient, friendly and professional. She followed up with me promptly and was overall pleasant to deal with! Thank you Grace, I wish you continued success.
4/5
GoogleMy name is Maryna. I recommend Fox&Sons as a professional estate agent company. We move into our property very quickly and softly. I have worked with letting agent Erin Marriner.
Many thanks for your excellent recommendation and 5* review Maryna! We're thrilled to hear that Erin provided you with such a fantastic experience. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe had a viewing with Josh at an apartment we loved and asked him to work his magic and he did! We got the apartment and all paperwork has been painless and greatly dealt with.
Thanks for the excellent 5* review Mariona! Best wishes, Lucy, Customer Relations.
5/5
GoogleI am dealing with Joshua Southampton office. He is very good in following my case finding me a lot of property saving a lot of my time. Thanks again Joshua
Hello Kaewtong, thank you for your wonderful 5* review! We're delighted to hear that Joshua has been able to assist you so effectively and save you time in your property search. Best regards, Lucy, Customer Relations Team
2/5
TrustpilotApplied for an MIP with local firm…
Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.
5/5
GoogleI do not have proper words to express our huge gratitude to George Jones, a mortgage advisor from Fox and Sons Estate. With your professionalism you made our dream to come true-we have our own house already! THANKS
Thank you for your glowing 5* review Nadezhda Uzunova. Kind regards, Lucy, Customer Relations.
5/5
GoogleJessica has been amazing throughout the whole process. We couldn't have asked for a better mortgage advisor! Being first time buyers and no idea what we were doing, she kept us calm and was great at keeping us informed with everything. We appreciate everything you have done for us! Thankyou so much Jess!
5/5
Googleexcellent service from all the team right from the start very professional Holly was very helpful and always returned my calls promptly thats very unusual these days better than waiting two days for a return email, when there was a slight problem John, Hollys manager explained everything straightaway. Bruce SalakPositiveResponsiveness, Professionalism
1/5
TrustpilotFilthy, Mouldy Flat
At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.
5/5
GoogleMany thanks to Fox & Sons, and Joshua Carey in particular, for a friendly and efficient start to agreeing a tenancy; everything explained clearly and dealt with quickly. A good experience all round.
Thank you for taking the time to leave us your 5* review Liam! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleKeep away from this company there saving properties for there self’s and under valued some to get it cheaper and over valued others they are very sly be careful keep clear
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at complianceresidential@sequencehome.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA brilliant service and superb staff
A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.
1/5
GoogleCalled up about a property and arranged a viewing, called to confirm the day before and received a confirmation text. Turned up on the day on time and waited for 15 mins and then got a call saying my viewing had been cancelled. AVOID. too chaotic and unorganized
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst agent I have ever used. Incompetent and do not care. The customer service is appalling. Booked in a viewing, never received any confirmation. Tried calling for 2 days to make sure the viewing was still booked but no answer. Out of sheer desperation to find somewhere to live decided to book a train anyway to view the property…From Cheltenham!! An £87 ticket! Only to be told that the property is no longer available. They only told me this after I rang them constantly, as they didn’t even bother to call. AVOID these agents at all cost! Will never use them again!
5/5
GoogleI was visited by Grace this morning for a property valuation and was very impressed with her professional approach to the process. Grace took a real interest in finding out about the property and my personal feelings to whole situation by her very thorough viewing and interaction throughout each room.. Having encountered a few slight issues with Fox and Sons leading up to today I feel it’s fair to say Grace has gone a long way towards restoring my belief and trust in the Company and feel she is an asset to the Agency. Thank you for your time and attention today Grace
5/5
GoogleI have been dealing with Leah for a number of months. Having dealt with many Mortgage advisors in recent years I can honestly say Leah provides a top tier service. Her dedication to providing a tailored package that suits my needs is second to none. I have been able to assess many options without being rushed, had all costs explained in simple terms and finished with product that I am satisfied with. Great job Leah, Fox and Sons should be grateful to have you as an employee. Thank you for your hard work!
1/5
GoogleI have delayed writing this review as I’m not one to typically do so. However I am fed up now and feel this is the only resort. The house I bought was listed with Fox and Sons but I bought it through another agency. I phoned Fox and Sons to let them know about the completion of the sale and to get their sales board removed back when I got the keys in may 2022 and was told it would be collected. When I moved in around September it was still outside laying down in my front area. I then called again to have it removed and they said they would get back to me. Fast forward to January and it still was not removed. I called again in January/February to complain about this delay and to request again that their board be removed. I was told a manager would look into the request and the board would be collected ASAP. It is now March 2023 and I have not heard anything back nor has the board been collected. I believe this shows Fox and Sons simply do not care as what else would be the reason for the board to still remain on my property for 10 months.
5/5
GoogleThey are the best, the had all the time for me and guided me through the right processes and steps in securing a flat for myself. I will recommend fox and Sons to everyone.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Joseph. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBig thanks to Dan and his team in…
Big thanks to Dan and his team in Weymouth who made our purchase happen before xmas. Tireless effort from Dan to keep the whole chain going. Well done.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
