Fox & Sons Auction Southampton reviews

★★★★★ 5/5

Google

Very nice ,and kind person

Alex · 17 November 2025

★★★★★ 1/5

Trustpilot

Luke Hallewell from Fox and Sons

We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177

Mr · 2 May 2024

★★★★★ 5/5

Google

We viewed a property with Fox and Sons and we were lucky to have Joshua showing us around. He was very welcoming and helpful, answering all our questions and providing us with further support when needed!

Sarah-Jayne · 19 November 2024

★★★★★ 5/5

Google

I highly recommend Fox & Son’s Southampton. I bought a property through them and their service throughout was prompt and helpful. Aaron Cassidy was extremely helpful and made the process feel a lot easier when things went wrong with solicitors. He was always very quick at responding to any queries I had. I recommend using them for a professional service - and ask for Aaron if you can!

Lily · 25 October 2019

★★★★★ 5/5

Google

Fox and son's made the move into my rented accommodation easy and stress free. Everything was sent to me via email and made as simple as possible. Harry was my point of contact and made the whole transition clear and straight forward for me, offering help and guidance every step of the way. Overall a very pleasant experience.PositiveResponsiveness, Quality, Professionalism

Emily · 24 October 2021

★★★★★ 5/5

Google

I was first met by josh, and he was very polite and professional, I had problems with pc at home, so came into shop and gosh help me fill out all that was needed. Top man Regards Michael Baker

Mick · 23 September 2024

★★★★★ 5/5

Google

Very helpful customer service

D.M.Hamid · 17 November 2025

★★★★★ 5/5

Google

As a first time buyer I was super anxious going into the process, but Emily was super helpful with answering all my queries making me feel relaxed. Thanks for all the help, will be using the branch again if needed!

Jess · 24 October 2023

★★★★★ 1/5

Trustpilot

When Fox and Sons get your email and…

When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.

Lisa · 4 December 2025

★★★★★ 1/5

Trustpilot

They were the worse letting agency

They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them

Nuno · 8 April 2024

★★★★★ 1/5

Google

One of the worst letting agencies in Southampton! We rented a flat through them for 3 years, and despite the rent going up every year no maintenance was ever done. We were assured that the maintenance work needed will be done before we moved in(there were tiles missing in the bathroom and pipes were visible, sometimes even leaking)however 3 years later nothing was done. When it comes to them helping with any repairs they just tell you to call their maintenance company who never picked up or replied to emails. Overall dreadful experience and their customer service is incredibly bad. Avoid them at all costs.NegativeQuality, Professionalism

Yle · 24 October 2020

★★★★★ 5/5

Trustpilot

Scarlett Hepburn

I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.

Chiedozie · 27 February 2026

★★★★★ 5/5

Google

Am going to share my experience about one of the staff member of fox&sons Mr Joshua Carey. He is very nice and explained each and everything whatever I want to know about property.

Gagandeep · 9 December 2024

★★★★★ 5/5

Google

We recently bought an investment property that Fox & Sons were selling. Samantha was a pleasure to deal with . She was friendly, professional and proactive throughout the transaction. She dealt with any questions or issues we had very promptly. Ww would definitely go back to Samantha at Fox & Sons if we buy another property.PositiveResponsiveness, Professionalism

Trevor · 11 January 2022

★★★★★ 1/5

Trustpilot

I made the mistake of going with Fox and Sons, Bexhill

I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.

Sue · 14 March 2024

★★★★★ 5/5

Google

Leah Black was very helpful, providing a comprehensive explanation of how mortgages worked, how much i could borrow and the different types of mortgages. i was completely new to this and left with a good understanding. would recommend!

Lloyd · 24 October 2023

★★★★★ 1/5

Trustpilot

No respect for GDPR

I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail

Sinead · 29 September 2023

★★★★★ 5/5

Google

Reliability at its peak. Joshua's reception alone makes you feel comfortable to ask questions. He was of great help to us , by his swift replies, we secured a Property without hustle

Kennedy · 3 December 2024

★★★★★ 1/5

Trustpilot

GDPR data breach

My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy

Grahame · 9 February 2024

★★★★★ 5/5

Google

Binal patel is dealing my house.If there is any complaints or any repairs in my house. Iam informing to binal.She is responding very quickly.Iam getting quick response and iam happy for staying in this house.Thank you binal Patel.😊 …

Challapalli · 25 July 2024

★★★★★ 5/5

Google

Joshua Carey & Binal Patel have been amazing throughout the process. Their system are efficient, responds to emails quickly and provide clear communication. Within less than a week, we have had referenced completed & signed our contract. Thank you.

Honnor · 25 July 2024

★★★★★ 1/5

Trustpilot

if you are a buyer avoid them

Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague

Johnny · 20 September 2024

★★★★★ 5/5

Google

Excellent, caring agents who provide the best service. Always professional and will no doubt help you find what you're looking for. Harry was my agent and I couldn't be happier. He is very knowledgeable, friendly, and always responsive. I would highly recommend this branch and their team. A great experience all round. Thank you Harry and Alice.PositiveResponsiveness, Quality, Professionalism, Value

M · 24 October 2020

★★★★★ 5/5

Trustpilot

The Lords

Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.

Bournemouth · 24 March 2022