Trusted Agent profile · Southampton
★★★★★
807 reviews across 3 platforms
32-34 London Road, Southampton, SO15 2AG, SO15 2AG
Fox & Sons's office in Southampton, at 32-34 London Road, is rated 3.7 out of 5 across 807 reviews on three platforms, including 381 Google reviews rated 4.4.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleProfessional service with great customer service, helped guide me through the letting process personally. Made finding a new tenancy easy.
Thanks Joshua for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSmooth process from start to finish… met Josh and Erin who were lovely and patient, yet professional during the viewing process
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTotal incompetence
Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.
5/5
TrustpilotKemp Town branch were so helpful
Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home
1/5
TrustpilotAVOID!!!!!
AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
5/5
GoogleMy telephone converstion with Abi was excellent. I found her to very personable and helpful...a credit to Fox & Sons
5/5
GoogleLeah (mortgage advisor) and Emily (Senior Negotiator) have been so kind, knowledgeable and helpful with the process. I felt so reassured as a first time buyer. They are amazing! Thank you so much!
Hi Emily! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleIt was a great and amicable service from Erin who was supportive and responsive through out the journey.
Hello Mathias, Thank you for your wonderful 5* review! We're delighted to hear that Erin provided you with great and amicable service throughout your journey. Best regards, Lucy, Customer Relations Team
5/5
GoogleJoshua showed me around a property I was looking to rent. Very welcoming and answered any questions.
Thank you for taking the time to leave us this amazing 5* review Kai. Kind regards Lucy, Customer Relations.
1/5
TrustpilotTHE WORST ESTATE AGENTS EVER
THE WORST ESTATE AGENTS EVER!
5/5
GoogleAlice, Binal, and their team were incredibly professional, pleasant, helpful and efficient. We couldn’t recommend them more highly.
Thank you for your terrific 5* review and recommendation Helen. Best wishes, Lucy, Customer Relations.
5/5
GoogleBinal Patel helped me go through the rental process in a fast and efficient manner. Really thankful for such good service.
Hi Sahil, thank you for sharing your positive experience with Binal Patel. We are delighted to hear that you found the rental process fast and efficient. Best wishes, Lucy, Customer Relations.
5/5
GoogleHarry has been knowledgeable and helpful throughout, unfortunately the property I went with in the end wasn't with Fox and Sons but based on my experience, I won't hesitate to contact them for any future property lets.PositiveResponsiveness, Professionalism
5/5
GoogleAmazing service from Aaron and Jessica throughout the whole process of buying our property. Both were always easy to reach and very professional. Jessica talked us through every step and explained the process clearly. Highly recommend. 🙂PositiveResponsiveness, Professionalism
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
5/5
GoogleMay F at F&S has been very helpful in my journey to purchase a property.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleMaria seems very competant and I look forward to working with her over the coming months lokking after my property
David many thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
5/5
GoogleJimmy Wharton did great with the viewings. Professional and insightful it's been a pleasant experience.
Many thanks for your fantastic 5* review Daniel. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
1/5
TrustpilotSOUTHAMPTON London Rd - Terrible
THIS IS IN THEIR ORIGINAL EMAIL TO ME
1/5
TrustpilotLow life misogynistic
A few months back, I spoke to a man called Oakley on the phone, from the Southampton branch, who genuinely made me feel sick and disgusted, through his misogynistic and backward minded comments towards woman! I had rang to enquire about a property, for a very close friend of mine, who at the time, was at work and unable to use the phone to make her own enquiry. So she emailed me and asked if I could ring on her behalf, which I was more than happy to do. I rang and got through to an Oakley, I explained how my friend was interested in a property and that she would like to book a viewing. All good so far, but then, Oakley started to ask questions on my friends current circumstances, 'your friends income?', "£35000pa" 'great! Any children?' "yes, one 12 year old boy". At that point Oakley then stopped me short and said, 'I'll have to stop you there, as from my experience, woman like that! Single mums, make bad tenants, as they can never hold down a full-time job and always just end up claiming benefits, never paying their rent, upsetting their neighbours, smoking weed and just end up being a general nuisance to everyone!' After hearing that, I was so upset, I actually just put the phone down. And wanted to forget about it. Until now, because of the time we live in, repulsive, backward minded people like that, should be called out at every opportunity. I wonder what happened in this persons life, to have so much disrespect and hatred towards woman. I genuinely feel sorry for you and hope you seek the help you so desperately need, to be a descent human being. Not the low life scum that you are!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
