Trusted Agent profile · Southampton
★★★★★
787 reviews across 3 platforms
32-34 London Road, Southampton, SO15 2AG, SO15 2AG
Fox & Sons's office in Southampton, at 32-34 London Road, is rated 3.7 out of 5 across 787 reviews on three platforms, including 361 Google reviews rated 4.4.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
1/5
TrustpilotEstate agents living up to there bad name
Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only
5/5
GoogleFox and Sons London Road. Cannot be faulted Jon and Sean have a Professional team who are all very proactive. I have bought and sold with Fox and Sons since 1997 and have always had a prompt and very efficient service. First viewing 12 January, completion 05 March on two houses. The amount of viewings they generated during this pandemic was unbelievable!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThe worst Agency I have tried…
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise it!They never told me about the matter and I am left without my deposit with them stating that they can't help in any way!
5/5
GoogleHaven’t got a bad word to say about Fox and Sons. They have been brilliant from the start - quickly getting my house on the market and onto rightmove within days and selling it within a week and achieving over the asking price. Very happy and impressed with the teams hard work and speed of delivery. Well done fox and sonsPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFantastic experience with Fox and Sons…
Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively
5/5
TrustpilotCallum was brilliant and did a great…
Callum was brilliant and did a great job selling my house
5/5
GooglePhoebe’s just amazing! I relocated from Liverpool and was panicking because I needed to find a place to stay asap, she could probably sense my desperation and extended all the help that she could. Thanks to her I managed to get the flat that I wanted! She’s also very professional and responds quickly to queries.
5/5
GoogleBinal and the lettings team have been very helpful in managing our sublet property. They've dealt with a wide range of questions, from plumbing emergencies and electrical works to tenancy references, deposits and renewals seamlessly. It has been a huge weight off our minds to have such a great team to support us. Thank you!
5/5
GoogleEmma at London Rd branch is truly the best agent I’ve had experience with over the last few months whilst searching for a property. She is passionate, honest , genuinely cares and worked hard to help me with my search. Communication has been brilliant throughout and always done with a personal touch. Would go back to F&S in the future.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHad a very positive experience with Fox and Sons. I dealt mostly with Emma and she took lots of time to show me several of properties. Service was always very honest and professional and would certainly use them again when needed. Was occasionally difficult to reach the office by phone but I always got a call back when I left a message.PositiveProfessionalism
4/5
TrustpilotWe got there in the end after some too…
We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons
5/5
GoogleI can't commend Joel enough and I highly recommend him, & Fox nd Sons. Joel, is a proffesional, he has taken time to understand my needs and wants, and works diligently to meet these. Personable and articulate and focused on the client.
5/5
GoogleFrom start to finish my experience was nothing but amazing, George in particular was very knowledge and a pleasure to meet. He made us feel very comfortable and was very quick to answer all our questions. Would definitely recommend Fox & Sons:)
1/5
GoogleHorrendous company to deal with. Was bullied into signing a tenancy by Chris Myers who didn't give us all the facts. Never once helped us when asked. Charged us stupid amounts when we left the property! I hope no one takes any property with this company....Stay as far away from them as possible. Not only is Chris Myers a bully, he's rude , full of himself and racist! Vile , just vile
1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
3/5
GoogleSequence, the letting agents within Fox and Sons have mostly been slow with communication and fixing issues in our property. However, when we had Kylie deal with our water complaint, she worked tirelessly to ensure we had water and everything was fixed for us. Making multiple calls to our building management company.
5/5
GoogleOur Mortgage broker was George.He was very professional and he not only did his job but gave us many advices!He helped us feel comfortable during the whole process.He's a very nice person and incredibly helpful! We highly recommend him!!!
1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
1/5
GoogleAwful. Truly awful. I arranged a viewing with them for one afternoon and they didn't show up. They said they had no reference of my viewing at all. So we rearranged for the next day only for them to cancel the viewing because of 'Tennant difficulties.' Why bother arrange an appointment if you cannot keep to it? Honestly would avoid this agency and never deal with them again.
1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
5/5
GoogleJess Cook has worked diligently and enthusiastically above and beyond her remit. She has achieved in a few weeks what it took my last advisor months to do, was able to secure a significantly larger mortgage and she undercut the competition by a large percentage. I’ll admit, some mortgage advisors don’t charge, however, given her performance I don’t regret spending the money. Thank you.
4/5
TrustpilotProfessional service from Jack
Professional service from Jack, he understood and empathised with our situation, would recommend using the crawley office
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Southampton office has 787 reviews across three platforms: 361 on Google, 5 on Yell, 421 on Trustpilot (across the whole business).
Fox & Sons Auction Southampton is rated 3.7 out of 5 across all 787 reviews, and 4.4 out of 5 on Google from 361 reviews.
Fox & Sons Auction Southampton, 32-34 London Road, Southampton, SO15 2AG, SO15 2AG.
