Trusted Agent profile · SOUTHAMPTON
★★★★★
2,120 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,120 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotPrompt and polite service
Prompt and polite service. Was recommended by a family member who was very pleased with how her sale was conducted. Given all the information that we needed for our sale.
Thank you for taking your time to review the service received.
5/5
GoogleThe team, Nathan in particular, have been exceptionally helpful in selecting properties that match my criteria. Although we haven’t proceeded with a purchase of any property on this occasion, I wouldn’t hesitate in contacting Nathan again in the future.
Karen, thanks for the review, Nathan will be delighted.
5/5
GoogleCharters couldn’t have done more to find us the perfect house. Becca in particular goes above and beyond with her customer service and has made the whole experience enjoyable rather than stressful as I’ve found with some other agents.
Thanks Helen for the time to review the service you received. It is much appreciated.
5/5
TrustpilotAll the staff at the Romsey branch have…
All the staff at the Romsey branch have been absolutely amazing.Throughout the process of helping my family find our new home, they have always demonstrated empathy, professionalism and kindness.Thank you to you all.
Thank you Fiona for leaving this review! The team will be so pleased to hear this.
5/5
TrustpilotActually caring
Actually caring, polite, approachable and patient. Great experience!
Thank you!
5/5
TrustpilotHighly efficient, professional service
Highly efficient, prompt and professional service. Staff friendly, helpful and obliging. Excellent sales brochure and photographs. Convenient facility to electronically review and approve key documents.
Thank you so much for the lovely feedback, really appreciate this.
5/5
TrustpilotExcellent service
Really prompt and accurate information leading to a rental agreement almost immediately. Honest, transparent and painless.
Thank you, Johnny!
5/5
TrustpilotIve been working closely with Charters…
Ive been working closely with Charters for a while and im very pleased with progress to date,,,, i would defiantly recommend you give them a go!!!
Paul, thank you for the review, it is much appreciated.
5/5
TrustpilotTOTALLY PROFESSIONAL
They dealt with a difficult situation and gave 5 star service from the first call to completion . Cannot recommend them highly enough .
Thank you, Steven, for the review. We appreciate the recommendations.
5/5
TrustpilotGreat Service
Jo assisted in a what turned out to be tricky process and made it as easy as she could for us. Thank you Jo.
Rachel, thank you for this review, Jo will be delighted.
5/5
TrustpilotSAMUEL SCOTT Chrters letting
working with The Good Estate Agent. Samuel Scott Very professional. Quick to attend to queries and concerns. High recommended.
Thak you for the review! Much appreciated.
5/5
TrustpilotCharters Lettings have been great
We use Charters as a letting agent. The service has been great. Very clear and timely communication. As first time landlords, they have made the process much easier and less daunting.
Hi Laura, thank you for the review, it is greatly appreciated.
5/5
TrustpilotExtremely helpful
Extremely helpful. Listen carefully to the issue and resolve with professionalism
Thank you for the 5-star review!
5/5
GoogleWhilst we were looking at properties in this area, Ned at Charters was the only agent that made a real effort to understand what we wanted and follow up personally.
Thank you Peter for the review.
5/5
TrustpilotFantastic service
Fantastic service from a hard working and dedicated team.
Thank you Nick!
5/5
TrustpilotAgents are very accomodating and…
Agents are very accomodating and helpful. They respond quickly with my queries. Sam,Ella, and the rest of fhe team are very nice. Amazing team!
Hi, your review is greatly appreciated. The team will be so pleased with this.
5/5
TrustpilotGreat communication
Great communication throughout the process with useful and friendly staff. Thank you especially to Ella Burnet.
Thank you Alfie!
5/5
TrustpilotSarah Bainbridge from Charters delivered exemplary service.
Sarah Bainbridge from Charters was excellent and managed to find us a tenant in quick time. She liaised with us throughout the process and managed to reassure us regularly.
Hi Sunil, thank you so much for the review. Sarah will be delighted to hear this.
5/5
TrustpilotAlresford branch of Charters I could…
Alresford branch of Charters I could not recommend more highly. Charlie and his professionalism is outstanding and he has supported and guided me on my journey to purchase a house. Thank you.
Thank you, for the amazing review!
5/5
GoogleSold my property very quickly, very professional team and great communication from start to finish, we lost our first buyer and had a second the same day, thank you for all your hard work, Andy and serena.
Andrew, thank you for taking the time to review the service you received. It is much appreciated.
5/5
TrustpilotSensible appreciation of the market…
Sensible appreciation of the market with regards to pricing and timings of reductions, great communication throughout and supportive team
Thank you for taking the time to leave a review, Morgan!
5/5
Trustpilot10/10 for all areas
10/10 for all areas, no issues
Great! Thank you!
5/5
TrustpilotFast and efficient service
Fast and efficient service from Charters in Alresford.Certainly use them again when the situation arises.
Thank you, Dennis!
5/5
TrustpilotHad a viewing for a potential purchase…
Had a viewing for a potential purchase with Simon Edsar. A good agent with an informative manner and easy to approach. I d let him sell my house. Well done Simon.
Hi, thank you for the review, it will be passed on to Simon Edser.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
