5/5
TrustpilotEfficient and professional
Efficient and professional. Their sale follow-through service especially good.
Agent replied · 22 October 2024
Great news, thanks Steve!
Trusted Agent profile · SOUTHAMPTON
Charters Bishops Waltham reviews in SOUTHAMPTON
★★★★★
2,120 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,120 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood sales progressors
I now understand how valuable a dedicated sales progresser is! Thank goodness Charters were on the ball at each stage. They were always happy to hear from me on the phone, to advise and reassure.
Agent replied · 6 July 2023
Thank you so much for the 5 star review, it is much appreciated.
5/5
TrustpilotExtremely impressed
Such a professional and efficient company. Thomas Andrews also bent over backwards to provide an outstanding service. Feel very fortunate and in very safe hands! Thank you Charters!
Agent replied · 28 October 2023
Thank you so much for the review, it is much appreciated.
5/5
TrustpilotKaite from Southampton
Kaite from SouthamptonThank you for Always helping when needed you are amazing at your job
Agent replied · 23 August 2024
Toni, thank you! Katie will be delighted
5/5
TrustpilotHugely impressed with Jacqui and the…
Hugely impressed with Jacqui and the Farnham team for my smooth sailing move. Very efficient and fast responding. Thankyou!
Agent replied · 23 August 2024
Thank you, Nicole! Jacqui will be pleased to hear your feedback!
4/5
GoogleI have to say that Charters dont seem to match the old team that was Bishops and its a shame that all functions do not now operate from Bishops Waltham. However the exception is Sarah who is trying hard to let our property and always returns calls and answers queries promptly with every courtesy.
Agent replied · 7 July 2023
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience with Charters. We take all feedback seriously, and understand the comments you have made specific to the staff. Thank you.
5/5
TrustpilotOllie at Charters was extremely…
Ollie at Charters was extremely professional and helpful would throughly recommend them to market your property.
Agent replied · 23 August 2024
Thanks Samantha, Ollie will be delighted.
5/5
TrustpilotThank you K
Thank you K for being helpful, charming and for allowing space for me to have my thoughts.
Agent replied · 23 August 2024
Thank you for the review!
5/5
TrustpilotExcellent team at charters
Excellent team at charters , I was shown the house by charters staff Ella she was very Pontual with time and excellent in the way she attended to me … good job
Agent replied · 6 July 2023
Hi, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotGreat customer focus!
Dealing with Charters is always a pleasure. Great service and not too pushy!
Agent replied · 23 August 2024
Thank you for the 5-star review!
5/5
TrustpilotMy experience with Charters has been…
My experience with Charters has been amazing. Thankyou to Sarah (Winchester). She has been so helpful and patient. Myself and friend are very thankful to her.
Agent replied · 28 October 2023
Hi Chloe, thank you so much for the review, it is much appreciated.
5/5
TrustpilotWe met with Ms Sarah Bainbridge
We met with Ms. Sarah Bainbridge from Charters. She is amazingly helpful, polite and friendly. She scheduled her weekend for us all the time and made amazing. Thank you for your help guys.
Agent replied · 6 July 2023
Hi, thank you so much for the feedback, it is much appreciated.
5/5
GoogleAs first time buyers, we didn't know too much about what to look for or what we could afford, let alone the process. After speaking with Steph and Dale from the Bishops Waltham branch, it is clear that they are very knowledgeable and both looked after us. Would recommend very highly!
Agent replied · 7 July 2023
Karl, many thanks for this review. All feedback is taken seriously and appreciated.
5/5
TrustpilotJo Goddard - outstanding Sales Progressor
Jo Goddard, the Sales Progressor, is superb. Jo is very friendly and had her finger on the pulse at all times!Thanks to her diligence and attention to detail our purchase was very smooth and stress-free.
Agent replied · 6 July 2023
Thank you for reviewing the service received. Jo will be delighted with this feedback.
5/5
TrustpilotFantastic team
Fantastic team of agents and incredibly professional, will use their services again.
Agent replied · 23 August 2024
Thank you!
5/5
TrustpilotPleasant and Helpful Throughout
Pleasant and helpful throughout. Purchased through Charters Farnham and Jo Goddard consistently kept in touch with useful updates which was really useful in what can be a stressful process.
Agent replied · 26 July 2023
Chris, thanks for the team review, they will be so happy, as will Jo!
5/5
TrustpilotPerfect estate agent in Southampton
Perfect estate agent in Southampton! The high-quality property! Professional service. Forget to say, Ella! She is really nice. Love her. Thanks a lot for her help. : )
Agent replied · 28 October 2023
Thank you so much for the review, it is much appreciated.
2/5
TrustpilotMove In Issues
The agency is very good; however, their appointment of " Just Move In" caused many problems when I moved into my flat, causing excessive bills and disputes for months.
Agent replied · 26 July 2023
We are very sorry to learn of the issues you are experiencing with your utility bills after moving into your new property a few weeks ago. I can see that you have an excellent relationship with your property manager Sam and have said that your experience of Charters was professional and exceptional which is lovely to hear.We can see that Just Move In were provided with correct information about your meter readings and Sam will continue to work with you to ensure that your bills are correct as we know that utility companies can be very slow at times to update information.
5/5
TrustpilotCharters have again been excellent in…
Charters have again been excellent in managing our property. Sarah Bainbridge has done a great job in finding a new tenant. Thank you and keep up the great service!@
Agent replied · 26 July 2023
Thanks Bob, great to hear, thanks for reviewing the service.
5/5
TrustpilotGreat Result!
Secured an amazing offer on our property under challenging and difficult circumstances. All of this was achieved with patience, persistence and professionalism. Thank you!
Agent replied · 23 August 2024
Thank you Eddie!
5/5
TrustpilotSarah Bainbridge and the Charters…
Sarah Bainbridge and the Charters Rental team have done another great job finding new tenants, all done in no time and therefore no gap, Many thanks.
Agent replied · 28 October 2023
Thank you so much for the review. Sarah and the rental team will be greatly pleased with this!
5/5
TrustpilotSuper professional and speedy
Agent replied · 25 December 2024
Thank you!
5/5
TrustpilotVery helpful
Very enthusiastic estate agent, helped me find another place to rent when the initial one I was unable to get the initial one I was interested in. Answered all my questions.
Agent replied · 6 July 2023
Thanks Steph for leaving this review! The team will be so pleased to hear this.
5/5
TrustpilotMade selling easy!
Made selling a house easy from start to finish. Dedicated members of staff for valuations, photography, selling process etc. all extremely helpful, friendly and efficient. Would absolutely recommend. Thanks all at team charters.
Agent replied · 6 July 2023
Thank you, great to hear!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Bishops Waltham
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
