Trusted Agent profile · SOUTHAMPTON
★★★★★
2,155 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,155 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotWant to thank my property manager Toni…
Want to thank my property manager Toni at charters Southampton! She has been truly amazing, helping me with any maintenance and checking in regularly! She hasn’t been the property manager long but wow is she doing great!
Thank you for the kind words, Toni will be so pleased with the feedback.
5/5
TrustpilotSelling process
Good friendly & timely communication during the whole process of property sale to completion.
Thank you!
5/5
TrustpilotVery helpful and responded quickly and…
Very helpful and responded quickly and well to comments.
Thanks Tony
5/5
TrustpilotGreat advice from Phil at Southampton…
Great advice from Phil at Southampton which led to a prompt offer. Helpful and friendly staff have made everything simple so far. Many thanks all round.
David, thank you for the review!
1/5
GoogleWe came home from holiday to find that Charters had put up a ‘For Sale’ sign outside our house. Needless to say, it wasn’t for sale. The jobsworth I first spoke to wasn’t interested. I eventually found someone who was, who expressed great regret, and who promised to collect the sign. After a week, and a reminder call, nothing had happened, so it went in the bin. Do they take that much care when selling houses?
5/5
GoogleGreat experience to date with the team at Charters. Extremely friendly, helpful and efficient team. Jasper worked on getting our property in front of buyers within 24 hours and Rebecca did a great job of selling the property in record speed. Would highly recommend.
Thank you for taking the time to review the service you received.
5/5
TrustpilotAmazing experience with Sarah!
All throughout the process of being able to rent a flat, Sarah helped us from start to finish with amazing efficiency and answered any questions we had. I would definitely recommend using charters!!
Thank you Maddison!
5/5
TrustpilotGiovanna Palmentieri from Charters…
Giovanna Palmentieri from Charters lettings has been extremely helpful from the start of our tenancy and throughout in assisting with queries promptly and efficiently. A great help in getting things done and questions answered!
Hi Mia, thank you for the feedback, really appreciate it.
4/5
TrustpilotOverall a positive experience.
I have bought my new home through Charters. On the whole have found them helpful, friendly and polite (Kayleigh especially has tried very hard to ensure a smooth sale).
Hi Penny, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotGreat service at Charter's Farnham Kirstie at the Farnham branch of…
Kirstie at the Farnham branch of Charter's has been very helpful and informative with the letting process, and has really worked hard with securing the property for us.
Thanks Emma!
5/5
TrustpilotJolly good 🙂
Professional, courteous, efficient. Jolly good.
5/5
GoogleI am looking for a property in Hampshire and Charters have been very proactive in sending me properties. I have also had contact with Dale who has made the effort to phone me to discuss our needs and also to advise me when and why he is sending a particular property. Very pleased with the service.
Dear Richard, thank you very much for taking the time to write a review on the service you received from Charters Bishops Waltham office. We take all feedback seriously, so thank you.
5/5
TrustpilotExcellent service
Ella has helped massively in our search for a flat in Southampton, making the process very easy to navigate.
Great to hear! Thank you!
5/5
TrustpilotPrompt and efficient service.
Prompt and efficient service,Clear and concise communication regarding Sale particulars
Thank you, John!
5/5
TrustpilotJust exchanged on our sale today after…
Just exchanged on our sale today after a fairly protracted process but always felt that Jo Goddard and Mark Dryhurst from Charters were looking after our interests. Thanks to all for your efforts!
Thank you Phil for taking your time to review the service received.
5/5
TrustpilotPurchasing from charters
Charters where very helpful when I was purchasing a property , I had a few viewings and it was never a problem they weee very helpful in all aspects of the purchase .
Thanks David for taking your time to review the service received.
5/5
TrustpilotI cannot fault Charters service
I cannot fault Charters service, Jo Goddard at the hub and the Alresford office were excellent.
Thank you Richard, this is great to hear.
5/5
TrustpilotQuick response from our online enquiry
Quick response from our online enquiry. Very easy to get the viewing time and date that suited.The agent (Tilly) was on time well informed about the property and helpful.
Thank you so much! Tilly will be ever so pleased with this feedback.
5/5
TrustpilotAlexa did a great job resolving my problem
Alexa dealt with my problem quickly and efficiently. She reported back to me all the way through and resolved the issue very quickly
Thank you Mindi!
5/5
TrustpilotProperty rental - Jacqui and Kirstie (Farnham)
Jacqui and Kirstie (Farnham) oversaw our property let with professional efficiency. Very calm and helpful at each stage.
Thank you for taking the time to review the service you have received.
5/5
GoogleI've recently been looking for a home to purchase and have been speaking with Nathan Ford. He has been exceptionally helpful and took it upon himself to contact me when suitable properties became available that suited me. I really appreciated his help.
Thank you for taking the time to review the service you received.
5/5
TrustpilotAttentive and professional
Attentive and professional, a huge step up over our previous agents who managed our letting property. Kelly Santos in particular in the Southampton branch has been excellent.
Thanks Paul!
4/5
TrustpilotThe person(Sarah) met us and showed us…
The person(Sarah) met us and showed us around the house was very polite and lovely. Also gave prompt feedback
ThanThanks!
5/5
TrustpilotCharters have sold our property in Downton, Wiltshire
Charters have sold our property in Downton, Wiltshire. The whole process was handled professionally and I wouldn't hesitate to recommend Charters. The staff were efficient and did everything to make sure the sale went through smoothly.
Thank you for leaving this review! The team will be so pleased to hear this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Charters Bishops Waltham won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
