Trusted Agent profile · SOUTHAMPTON
★★★★★
2,143 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,143 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service
During the process of buying our new home, with the support of Jo Goddard at Charters Estate Agents, we were kept well updated throughout the process. Jo rang regularly and answered any queries we had.
Hi Rebecca, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotVery professional
Very professional, everything is done quickly. Lily and Harrison have responded to all the queries and made the process of renting very easy.
Thank you Pawel!
5/5
TrustpilotReally personal service
Our agent Chloe Attridge, has been AMAZING! Keeping us updated as soon as something progressed, really helpful, lovely and patient. Cannot fault her or Charters.
Thank you for the review!
5/5
TrustpilotFive star service from Charters
Five star service from the Charters Lettings Team in Winchester. Finding a tenant was made so easy by Gary, Sarah and Ashley and I would thoroughly recommend their services.
Hi, thank you for reviewing the service received, both Sarah and Tracey will be delighted.
5/5
TrustpilotSo far the photographer you sent
So far the photographer you sent, she was very nice and kind, she was very professional, and made very good photos.
Thank you!
5/5
TrustpilotFast and efficient
Charters quickly found a serious buyer for our property and then worked hard to progress and conclude the sale, liaising with all parties on a regular basis. I would definitely go to them again.
Paul, thank you, for the review! We hope to see you again soon.
5/5
TrustpilotSarah Bainbridge one of the letting…
Sarah Bainbridge one of the letting negotiator was very helpful in making the hassle and stress of finding a property to rent much more easier. She is very friendly, understanding and compassionate about her job.
Thanks Julie for taking your time to review the service received.
4/5
TrustpilotOverall happy
Overall happy. The process of getting new tenants is very easy and efficient. Had issues in the past when we have had problems at the property. So far 2023 has been a positive experience.
Lucy, thank you for reviewing the service received.
5/5
TrustpilotExcellent service from the Winchester…
Excellent service from the Winchester lettings team. Found a tenant promptly and good communication throughout.
Great news! Thank you Jason
5/5
TrustpilotQuality Service
We were having difficulty finding a place to live and within 24 hours Sarah Bainbridge had found us a fantastic rental property. Thank you for the great experience, your competency and friendly customer service!
Thank you Jessica, for taking your time to review the service received.
5/5
TrustpilotExceptional service from Jacqui McKeown…
Exceptional service from Jacqui McKeown Her professionalism, expertise, and communication made our experience stress-free and enjoyable. Highly recommend for anyone seeking a reliable and dedicated estate agent!
Thank you for the review Jodie, it is much appreciated!
5/5
TrustpilotGreat customer service
I spoke with Ella Burnet as I was looking for a house to rent, she was extremely helpful and kept in touch regularly during the process. The level of customer service is excellent, very quick and helpful.
Thank you for the kind words, Ella will be so pleased with the feedback.
4/5
TrustpilotHad very good experience with the Ella
Had very good experience with the Ella. She is very friendly and quite positive through all the viewings. She answered all of our questions very clearly. Appreciate her hard work.
Thank you for leaving this review Nazish.
1/5
GoogleBEWARE OF THESE COWBOYS!!! I have booked to see a house, last minute they have called me claiming they cant find the keys to the property. Was waiting for a call back which I never received!! A week later the house is LET. ABSOLUTE JOKERS STAY AWAY!!! Will be taking it furtherNegativeQuality
We have checked our internal system here and we have no record of you. We believe this is a fake review and would appreciate it if you removed it. This is harmful to our business and not representative of the service we offer. Please remove the review. It has been reported to Google.
5/5
TrustpilotAn excellent service
Charters sold our house quickly for the asking price. Gemma, who progressed the sale, dealt sympathetically, politely and efficiently with a few problems that arose. We were delighted with Charter’s service and would recommend them.
Mrs Molyneux, thank you for taking the time to review the service you have received. It is much appreciated.
5/5
TrustpilotRosie Mott from Charters Estate agent…
Rosie Mott from Charters Estate agent provided me with an exceptional customer service experience in securing a flat in WinchesterIn the future should I have another need to move home I would not hesitate to contact her for her help
Thank you so much. Rosie will be ever so pleased with this feedback.
5/5
TrustpilotHelpful
ANDY JERRAM has been very helpful in arranging a viewing and was very responsive. The flat Andy recommended was suitable for us.
Yaqi, thank you for leaving the review!
5/5
GoogleBishops Waltham office secured a cash buyer over a weekend without using Rightmove or any other website. So they actually phoned their applicants, old school, but effective. Good advice Adam, good marketing and the correct result achieved. Thankyou.
Great to hear Mark, thank you for writing the review.
1/5
TrustpilotDishonest Practicests…
A significant portion of the agents exhibit unprofessionalism and engage in dishonest practices, often providing false information to cleints. This behavior undermines the credibility and reliability of the agency company in Southampton.
Trustpilot is a place for customers who have used our services to leave genuine reviews so others can make more of an informed decision when it comes to choosing a lettings or sales agent. We have no record for you on our system and the review has no specific details. Please email marketing@chartersestateagents.co.uk if you have a genuine complaint which we would be happy to discuss with you, otherwise please remove this false review.
5/5
TrustpilotVery efficient service from the…
Very efficient service from the bitterne branch.
5/5
TrustpilotPeter Nobbs never ceases to amaze us
Peter Nobbs never ceases to amaze us. Replies to emails/calls usually within minutes & deals promptly & efficiently with every challenge. Thank you.
Thank you, Adrian, for the 5-star review!
4/5
TrustpilotVery professional approach on valuing…
Very professional approach on valuing my house and producing a first class brochure.Very helpful with advice and guidance.I was kept informed when viewings were arranged and feedback.Once house under offer, prompt and concise updates how the sale was proceeding.Margaret Parker
5/5
TrustpilotCharters Estate Agents
Very happy with our experience with Chartrers - both with the staff in the Farnham office and with Jo in the main office. Jo ensured we were updated every week and did her utmost to help progress things along.
Great to hear, thank you Pat
5/5
TrustpilotGreat company to work with
Very pleasant to deal with and constantly helping out to progress our sale. Jo was a stand out.
Thank you, Simon, much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
