Trusted Agent profile · SOUTHAMPTON
★★★★★
2,150 reviews across 2 platforms
Bishops Waltham, SOUTHAMPTON, SO32 1AF
Charters's office in SOUTHAMPTON, at Bishops Waltham, is rated 4.9 out of 5 across 2,150 reviews on two platforms, including 207 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and quick turnaround
My wife and I went to view a property to let by Charters on a Monday, and by the Tuesday our offer had been accepted and a move in date planned. Lily, the lettings negotiator was professional, attentive and informative. Couldn’t rate the experience any better.
5/5
TrustpilotFaultless service
Thankyou to Jacqui, Kirstie, Cheryl and Louise for making the tenant finding, pre tenancy and management of the property an easy and enjoyable process.
Thank you for taking the time to leave a review!
5/5
GoogleWe used Charters Estate agents ( Adam and Leslie ) to help us secure rental property at Waltham Chase whilst living overseas . We are delighted to say that their service was exceptional. They responded to our queries promptly and was always willing to assist us . I highly recommend them.
Thank you Indira! This is great to hear.
5/5
GoogleBeen assisted with mortgages throughout raising rates environment by Simon Randall Coles. Very efficient and knows what to ask to get the applications through without too many hiccups or delays! Reasonable fees compared with other mortgage brokers too . All round good value
Thank you for taking the time to review the service you received.
5/5
TrustpilotSophie B- Southampton Branch
We have viewed multiple properties now with Sophie from the Southampton branch. She is always a joy to speak to and very efficient! Very grateful for her help with our home search.
Thank you for taking the time to leave a review!
1/5
TrustpilotThe worst letting agency I’ve dealt…
The worst letting agency I’ve dealt with (money grabbers) and totally unprofessional, I’ve lost almost 2k because of these agents. Not only was the central heating not working without my knowledge it was raising my electricity bill to 350 per month!. When notified to seek compensation as it’s the landlord/landlady’s responsibility to keep everything in the property in check before and after a tenant enters, simply said “because you didn’t report it sooner you are liable”. That kind of behaviour is toxic and not fair, you pay for the goods and you get the goods but not with this case. The house was not in good condition when entering, one of the worst rat infested houses too. Not only was the inventory clerk unprofessional he/she missed so many defects and the way they hid things with the photos in check in is appalling. Literally lost for words on what’s unfolded, I should’ve went legal and taken everything I could. Be aware people don’t let the reviews fool you and triple check everything because they cannot be trusted, I wouldn’t even recommend them just move to another letting agency.
5/5
TrustpilotSophie in the Southampton office…
Sophie in the Southampton office provided a very helpful, friendly and efficient service which made the whole process much easier. Many thanks👍🏼
Thanks!
5/5
TrustpilotJake Davis has provided helpful updates…
Jake Davis has provided helpful updates and kept in touch throughout all stages of the new tenancy. The re-letting has been handled quickly and efficiently by all members of the Charters team. Many thanks, Jon
Jon, thank you for writing the review, it is much appreciated.
5/5
TrustpilotHelpful and friendly
Our letting agent Lily mott was very helpful and friendly and helped us find a property very quickly, she was very efficient and professional.
Thank you!
1/5
TrustpilotFrom bad to worse
Started out a great experience which turned bad! Terrible management when it came to the sale of my property which resulted in a lot of money and time being wasted. They were very quick to ring and ask for a good trustpilot review after the valuation was done however, every part of the sales process that came after this was terrible. As a result of this, the sale of the property has fallen through.
5/5
TrustpilotI have recently rented a property…
I have recently rented a property through Charters Winchester. The service and support has been great, with a particular mention to Rosie. Rosie supported me throughout the process, dealt with my many requests to change times and organise viewings! I would recommend using Charters.
Thank you for the review, it is much appreciated!
5/5
TrustpilotHave dealt with charters for a couple…
Have dealt with charters for a couple of years now and their communication has always been top notch from start to finish. Reccomend 100000%
Great news!
5/5
TrustpilotReview
In terms of communication, consultation and service which she working for , I don’t think that can be better than Sophie did.The best!
Thank you for the 5-star review!
5/5
TrustpilotAmazing experience so far.
Amazing experience so far with looking for our new home. Our Estate Agent, Kerry Little, was professional, knowledgeable and extremely helpful.
Wonderful news. Thank you!
5/5
TrustpilotCompleted on my house sale today
Completed on my house sale today. Charters have been excellent and highly professional throughout the sales process.
Thank you!
5/5
Trustpilotgreat service
Sophie from lettings was very cheerful and helpful person. It was a lovely experience and she helped us find an amazing property with all the goods we wanted. Would highly recommend.
Thank you for the recommendation!
5/5
TrustpilotCharters
Nicole and the whole team at Charters have made the process to the point of the house going live as seemless as possible, answering questions quickly and efficiently. It has been a pleasure working with the team so far
Thank you Deborah, for the amazing review!
5/5
TrustpilotWonderful service
Wonderful service, very friendly staff, great communication with Cameron Broom who is very kind, patient, efficient, helpful and has explained everything fully. We would highly recommend Charters!
Thank you for the 5-star review!
5/5
TrustpilotHelp to first time renter
First time looking for rentals Andy Jerrum has helped greatly. Very professional and polite. Helped by explaining the process to someone with no experience in the rental process.
Thank you for the 5-star review!
5/5
TrustpilotCharters have been helpful in my search…
Charters have been helpful in my search for my next home and selling my current home. They are flexible and accommodating and easy to deal with. I can specifically commend Katie the Sales Manager however all of their staff have been pleasant to deal with.
Hi Vincent, thanks for leaving this review!
5/5
TrustpilotProperty quick and easy
Steven and his associates have been very helpful and Professional.They gave me all the information and guidance on selling my property and completed it in a quick time scale.I would highly recommend this company. THANKYOU
Thanks Tina!
5/5
TrustpilotSmooth process thanks to Charters!
Had a great experience with the Bishops Waltham branch, buying our first house has been such a smooth process thanks to them. Special thanks to our Sales Progressor, Stephen who has been so helpful throughout!
Thank you for the review, it is much appreciated.
5/5
TrustpilotTilly goes the extra mile
During our house search, Tilly at Charters was the most proactive Estate Agent we came across in terms of communication and her drive in finding a property for us. Refreshing
Thanks Ryan! A wonderful review for Tilly.
5/5
TrustpilotEnjoyed good and prompt service while…
Enjoyed good and prompt service while looking for a rented accommodation from Amelia. Would work with them again.
Thank you Rissikat, this is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charters, SOUTHAMPTON won Trusted Agent.
Tell us what you need and we'll put you in touch. Charters Bishops Waltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near SOUTHAMPTON.
